St Cloud Toyota

The car experience was SO RUSHED! We never had a single person of contact and were shuffled around, asked "like it? sign here" absolutely horrible rushed communication. I would rate the people we worked ( person of contact and were shuffled around, asked "like it? sign here" absolutely horrible rushed communication. I would rate the people we worked (poorly) with if I could even remember what they looked like or what their names were, the only person there who seemed to actually be enjoying their job was the receptionist. All follow up appointments for covered oil changes etc were met with just as much derision and poor attitude. We asked simple questions on why our car does certain things, when another car of ours (a different brand) does not, and told "that's just how it is, they must have cut a wire and are bypassing things." yeah, cause a brand new car from a branded dealership is going to bypass things and sell it as new. Its ridiculous! I told my parents we bought a new Toyota (my mother has always loved Toyota) and they immediately asked what dealership we went to, and when we said St.Cloud they both rolled their eyes and said "that's the worst one!" I'm glad others had good experiences, but it was not the case with my husband and I. It's our first Toyota, and it will be our last. More

Its always a pleasure to work with Rick- red carpet treatment every time :) The car buying experience is quick and easy and always hassle free. treatment every time :) The car buying experience is quick and easy and always hassle free. More

Thank you service department for your great service. I am always pleased with your quick efficient service. I especially appreciate that you do not do maintenance that is not required when I tell you to give always pleased with your quick efficient service. I especially appreciate that you do not do maintenance that is not required when I tell you to give my 2009 Rav4 a check up. I will definitely remember you when I purchase my next car. More

Great work and even better customer service. They kept me updated during my visit to have my vehicle serviced. They even offered to bring me to get lunch at one point. Customer service is a lost art these da updated during my visit to have my vehicle serviced. They even offered to bring me to get lunch at one point. Customer service is a lost art these days but Toyota manages to do a wonderful job. More

Dan was very helpful laying out my options for tires. He asked about what types of roads I drive on and how frequently I drive on them. He provided a great recommendation which I am very happy with based o asked about what types of roads I drive on and how frequently I drive on them. He provided a great recommendation which I am very happy with based on the latest snow. More

Dealing with St Cloud toyota was a great experience. I got an awesome deal and was treated with respect. I will be a lifelong customer. got an awesome deal and was treated with respect. I will be a lifelong customer. More

Nothing other than AMAZING. For start to finish. Never feeling pressured or rushed to make a decision. This is my second time purchasing through the dealership and salesman and won’t go anywhere else. feeling pressured or rushed to make a decision. This is my second time purchasing through the dealership and salesman and won’t go anywhere else. More

I brought my prius into Carlson Toyota for oil change and I had a check engine light on. I haven't had a check engine light before so I was concerned. They helped me and didn't charge me the full price whi I had a check engine light on. I haven't had a check engine light before so I was concerned. They helped me and didn't charge me the full price which was wonderful. Dan Pope also went out and brought my car to me since I couldn't walk very well. This was appreciated. Thank you More

Toyota Service Center in Waite Park was excellent. I chose not to wait in the lobby due to covid concerns so was able to go for a walk, receive a text when my vehicle was ready, and return to pick up ke chose not to wait in the lobby due to covid concerns so was able to go for a walk, receive a text when my vehicle was ready, and return to pick up keys & paperwork in a transaction of less than a minute. I felt very safe which was of utmost importance to me. More

Thank you Toyota team! Look forward to continued superb service and the financing my RAV 4 was a breeze. Walked in with my list of must haves and budget, came out with just that!!! Seriously ty!!! service and the financing my RAV 4 was a breeze. Walked in with my list of must haves and budget, came out with just that!!! Seriously ty!!! More