St Cloud Toyota

Poor customer service in the finance department! Bought a car here and had to bring it in for multiple issues after purchase. I ended up trading it in a year later, needed paperwork for a refund on Bought a car here and had to bring it in for multiple issues after purchase. I ended up trading it in a year later, needed paperwork for a refund on gap insurance and called the finance department for 3month with no return call. Rude!! Eventually ended up taking care of it myself. I will NEVER go back! More

Thanks Toyota and Mike Klitzke for my new Camry!! Thanks to the great salesmen Mike Klitzke for helping me into my new 2016 Camry. The team at St Cloud Toyota worked super hard to get me what I wanted Thanks to the great salesmen Mike Klitzke for helping me into my new 2016 Camry. The team at St Cloud Toyota worked super hard to get me what I wanted. Mike got me what I wanted on my trade and found me the perfect car to fit my needs. Looking forward to continued business at this dealership! More

Great!! Matt was able to accomplish what no other dealership in the twin cities could do, get me my truck! On top of that it was one of the most pleasant car Matt was able to accomplish what no other dealership in the twin cities could do, get me my truck! On top of that it was one of the most pleasant car buying experiences my wife and I have ever had.....and I hate the car buying process :) Matt went over and above the call of duty; as did the whole St Cloud team we worked with. THANK YOU!! John & Terri More

Very satisfied Matt Klitzke was great He helped me lease a new corolla and went the extra mile to make sure I got the best deal. He is responds to my calls,texts,o Matt Klitzke was great He helped me lease a new corolla and went the extra mile to make sure I got the best deal. He is responds to my calls,texts,or emails long after we made the deal More

Clueless Finance guy, no followup, unresponsive GM My husband and I attempted to buy a used Toyota Prius V. On Tuesday evening my husband test drove it, and submitted financing info, On Wednesday night My husband and I attempted to buy a used Toyota Prius V. On Tuesday evening my husband test drove it, and submitted financing info, On Wednesday night he went back in, having heard nothing. They needed more info on me they said, but had not followed up. On Thursday afternoon I finally called the finance guy to find out why we were hearing nothing, and he finally submitted our info for financing. On Friday, we called again, only to be offered lousy financing, which we turned down. On Saturday morning, in a matter of a couple hours, we bought a different Prius V from our local dealer with great financing matching that of our credit union, and generating exactly ONE hard credit pull. When we told D'Arcy we were buying elsewhere, suddenly we were offered better financing and a remote start. We turned it down, based on the experience we had with our local dealer. On Monday when I checked my credit I found out Mitch's (the finance guy) incompetence had generated SIX HARD CREDIT PULLS ON EACH OF OUR CREDIT REPORTS between Equifax and TransUnion, which dropped our credit rating considerably. When I called and left a nice VM message with the GM asking to discuss my poor experience with their dealership, he never even bothered to call me back. STAY FAR AWAY - these guys don't know what they are doing and we were harmed long term just by dealing with them. More

Bill upset with Sales Mgr Wanted to buy the wife a good car to use--set my price at 10000$, and started looking. I had a good Salesman in Matt Hardt and would recommend him to Wanted to buy the wife a good car to use--set my price at 10000$, and started looking. I had a good Salesman in Matt Hardt and would recommend him to anyone. I felt sorry for him because everything we looked at was real filthy inside--then the vehicle we bought had all kinds of problems. Took it back after 200 miles and they tried to fix most of the trouble. With these problems the wife said no to this car. So we picked out a couple more units, then the Sales Mgr. Justin said it was worth 1000$ less because they had to fix things , which should have been done before the sale, After a argument for some time he finally gave us our money toward a Ford Fusion, which we bought after it was sent back 3 times to be cleaned up. Now that we took it he wouldn't give me 2 keys with it. Said I had to go to a Ford dealer to get a key which is over 100$. I haven't done tis yet and still waiting for them to give me a key---they don't seem to talk to me anymore. More