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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,082 Reviews

3,082 Reviews of St Cloud Toyota - Service Center

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August 09, 2021

My daughters Camry was brought to you with a howling noise in front right tire at speeds above 50mph. She was told there was cupping and needed new tires. Nobody could explain why only one tire had th More

by TBSCHMITZ
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Faber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback, Troy. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in your case. We would like to learn more about your situation. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

August 08, 2021

The work was well done, but I would’ve appreciated more updates on the progress of the work. I was told it would take an hour and if. Was closer to an hour and a half. More

by mattholson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Faber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We appreciate having you as a customer!

August 07, 2021

Very helpful service associate. Got us right in when we had an issue with the splash guard dragging. Replaced the necessary parts within a reasonable time and at a reasonable cost. More

by prhed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. cloud Toyota, we appreciate having you as a customer!

August 07, 2021

When I first made the call to schedule my oil change appointment I asked if I would be getting a tire rotation too. The person who I was scheduling with gave me some attitude and said, “Well yeah, that’ More

by leah.jacobs98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Faber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We appreciate having you as a customer!

August 07, 2021

Takes way to long and they struggle with details. Last time got tire replaced didn’t reset tire sensors…they didn’t seem to care. When getting routine maintenance I requested they reset it…Then when call More

by sarahwiles460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Gable
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is known for our excellent customer service, so we are sorry to hear we missed the mark in this case. We would like to learn more about your situation. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

August 07, 2021

Very prompt and speedy service including oil change and 30,000 mile check up on my 2018 RAV4. Very pleased. Would highly recommend St. Cloud Toyota. More

by james.dockendorf@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for the great review and recommendation! We appreciate having you as a customer!

August 06, 2021

We always get top notch service at St Cloud Toyota! Their service is always honest, clear, and dependable. We will continue to bring out Camry here to be serviced. More

by TINAGRANDIA820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara LeBrun , Aleck Husby
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives. Thank you for continuing to choose St. Cloud Toyota, we appreciate having you as a customer!

August 06, 2021

Had to get my headlight fixed and they got me in a short time and took care of me. Got everything done that was needed and they did a great job. Thank you Ben and. Dan pope and the excellent staff.! ⭐️⭐️ More

by LMEHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota, we appreciate having you as a customer!

August 04, 2021

The service department is always extremely helpful no matter the task. They really know what they're talking about when it comes to vehicle maintenance and repair. More

by marv.graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alem, Tara LeBrun , Aleck Husby
Aug 06, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

August 04, 2021

Dropped my vehicle off and was never touched after sitting at dealership all day twenty five words minimum I guess cxxxcghggvvxfghhhbvjn m b. H. He More

by BRIANSTOOLCRIB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gable
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We would like to learn more about your experience with us. Please call our service manager, Ben Becker, at your earliest convenience!

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