St Cloud Toyota - Service Center

1st time change oil here….it took 80 minutes from appointment start. Person who checked me out said car was washed and I thought ??? Because it wasn’t! Oil change percentage read out was not recali appointment start. Person who checked me out said car was washed and I thought ??? Because it wasn’t! Oil change percentage read out was not recalibrated. So….I’m going to look once at oil. Maybe it never was changed? This actually happened to me once at Tires Plus! They said they changed it,,,,but never touched the car! So….I’m a bit paranoid considering the preliminary clues and general set up. More

My scheduled oil change and tire rotation took and hour and a half. An oil-changing brand like Valvoline can perform that same service in 15 minutes- without out an appointment. A pit crew can rotate tires and a half. An oil-changing brand like Valvoline can perform that same service in 15 minutes- without out an appointment. A pit crew can rotate tires, and inspect brakes in under 10 seconds. You should start moving towards that standard. An oil change and tire rotation should take no more than 30 minutes. I should know- I was a service center mechanic. I also own a Lexus. I have my Lexus serviced in Wayzata. They offer free refreshments, snacks, working spaces with WiFi, a comfortable, clean, updated lounge. Your waiting room is a slouch. Especially if you have to wait for service taking 3X more time than required. Finally, with every oil change, our service center vacuumed and cleaned the car of trash, ash trays, etc. Cleaned floor mats, and made sure the mechanic didn’t leave grease on the steering wheel or seat. Lexus leaves a bottle of water in the cup holder, and brings the car to you valet-style, removes the paper floor liner and plastic seat cover. YOU return a dirty car- I get it- you don’t care. More

Everything went according to Hoil. My service rep was very informative as to the amount of time to make the repair. Thanks Toyota service center very informative as to the amount of time to make the repair. Thanks Toyota service center More

Appointment was at 10:30. It was at least an hour before they even started on my vehicle. They said they overbooked the work load for that morning. The last warranty work took 45 minutes - this time it took they even started on my vehicle. They said they overbooked the work load for that morning. The last warranty work took 45 minutes - this time it took 2 hours. More

Thanks to Rob in service for taking good care of me when the tire on my new truck was losing pressure. Appreciate it very much. the tire on my new truck was losing pressure. Appreciate it very much. More

The Service Department rocks!Our Camry stalled within The Service Department rocks! Our Camry stalled within three blocks of the dealership and they assisted us immediately...with the repair done that af The Service Department rocks! Our Camry stalled within three blocks of the dealership and they assisted us immediately...with the repair done that afternoon and we were on the road again! Looking forward to auto service on another Toyota just purchased from Saint Cloud Toyota. Becky & Dick Smith More

The work on the car was done effectively and efficiently. They were very helpful in coordinating an auto glass repair on my vehicle in a timely manner. Overall it was an excellent experience! They were very helpful in coordinating an auto glass repair on my vehicle in a timely manner. Overall it was an excellent experience! More

We were able to get an appointment in a timely manner. Everyone we talked to were friendly and professional. There was one item, the backup camera, that was not completed but that’ll need to get done at a Everyone we talked to were friendly and professional. There was one item, the backup camera, that was not completed but that’ll need to get done at a later date. More

Brought my car in for some warranty work there was never any question who was paying or what was covered like with other dealerships toyota did right the first time around any question who was paying or what was covered like with other dealerships toyota did right the first time around More

I love the service, hate the stupid survey. There, now maybe I can not be relentlessly tormented by these emails. Five more words and SUBMIT. maybe I can not be relentlessly tormented by these emails. Five more words and SUBMIT. More