St Cloud Toyota - Service Center

Very courteous and prompt about addressing my conern.Seemed to dig deep to try and solve my draining battery issue They also were great about reassuring me that my problem has been solved. conern.Seemed to dig deep to try and solve my draining battery issue They also were great about reassuring me that my problem has been solved. More

Wish my car would have been dried off after the wash and interior vacuumed. This is my first service here and at past service visits at other dealers this just seemed to be a basic part of the service visit interior vacuumed. This is my first service here and at past service visits at other dealers this just seemed to be a basic part of the service visit. Was disappointed. Staff were polite but not overly friendly More

Great service as usual. I came in for an oil change which includes a multi-point inspection. The Service Advisor reviewed the inspection, suggested a couple of minor service items, and offered a complimentar includes a multi-point inspection. The Service Advisor reviewed the inspection, suggested a couple of minor service items, and offered a complimentary car wash. I left knowing my car was in good condition. I drive a humble Yaris (which I love and would recommend) and they treat me like I’m driving a luxury vehicle. More

Let me start by saying it was not Marvins fault! I am not blaming any one person but there was a definite breakdown in communication. I started looking at getting my truck serviced for its 6M/5000mi. I wasn' blaming any one person but there was a definite breakdown in communication. I started looking at getting my truck serviced for its 6M/5000mi. I wasn't sure where to start so I contacted the rep who sold it to me. I asked about a tonneau cover also. He stated they have those on hand and gave me a installed price. He must have given service my info as they called me. I set up an appointment through Tara and I also asked about the tonneau cover. I had it setup for 27 Nov, as I had taken that day off of work and it is a 2 1/2 hour drive. When I got there I talked with Marvin and gave him my slip. After a while he called me and said "we still owe you a remote start and running boards". I told him that was taken care of before I picked it up. I then asked a few questions about my remote start and he said, that is not the one I would have recommended, but yet that is the one the sales person had??? Anyway, he did research and there is no way to get it to do what the book I got with it says it should do. Later, he called me back and said the service was done but there is no tonneau cover and they are back ordered! So I drove 2 1/2 hours to have my tires rotated? ( I know and to keep up the warranty ) Also, I know you don't have time to detail every vehicle that comes in, but they signed off the drivers side floor mat and it is still full of gravel. Maybe just some little perks when a vehicle comes in, maybe vacuum and do the windows? I don't think that is too much to ask, and Toyota is paying you to do the warranty service. Ok, enough complaining. The people are very friendly, I just think you could do better on service after the sale. More

Marvin went above and beyond. The whole team was awesome. Very “GOOD” experience and treated great. Highly recommend!! I came in with a brake problem and they took care of it professionally and timely. Very “GOOD” experience and treated great. Highly recommend!! I came in with a brake problem and they took care of it professionally and timely. More

The representative was friendly and helpful they performed two recalls and my car came back to me clean. The chauffeur that gave me a ride home was very nice. performed two recalls and my car came back to me clean. The chauffeur that gave me a ride home was very nice. More

An amazing person to work with. Explained what they had done during the service and amazing customer service. I will be going to him for everything I need. done during the service and amazing customer service. I will be going to him for everything I need. More

It is an awesome place to buy a car. We are akwsys treated very well. Great customer service. We have purchased several cars from St Cloud Toyota and I know if we buy a new car it will be from St Clou treated very well. Great customer service. We have purchased several cars from St Cloud Toyota and I know if we buy a new car it will be from St Cloud Toyota! More

I received fantastic help from Service Advisor Marvin Graham. He was very professional, very knowledable and super friendly. He made me feel like a very important customer. He went out of his way to a Graham. He was very professional, very knowledable and super friendly. He made me feel like a very important customer. He went out of his way to answer a couple of questions regarding our built-in GPS system. I will return to St Cloud Toyota for all of my service because of people like Marvin and the great service work that my Avalon receives. Marvin is my choice for Employee of the Month, hands down!!! More

Outstanding experience. From induction through completion, each employee was 1st rate. Would highly recommend your maintenance department (including those behind the scenes that I didn’t actually completion, each employee was 1st rate. Would highly recommend your maintenance department (including those behind the scenes that I didn’t actually see. More