St Cloud Toyota - Service Center

I had my RAV 4 in for routine maintenance. I was told that I should replace the cabin filter. He said that they were out of stock on the replacement filter. When I got home I noticed that the glovebox that I should replace the cabin filter. He said that they were out of stock on the replacement filter. When I got home I noticed that the glovebox had not been put back. It was sitting on the floor. More

Brought my car in for regular maintenance and was the first time I brought it to St. Cloud. The service person was friendly, informative, and they got it done fast. Definitely would recommend this servic first time I brought it to St. Cloud. The service person was friendly, informative, and they got it done fast. Definitely would recommend this service department. More

Vehicle treated like a jungle gym While Dan is a phenomenal employee to work with and has always been kind when I come to Toyota, I must say I am not sure that my vehicle is treated th While Dan is a phenomenal employee to work with and has always been kind when I come to Toyota, I must say I am not sure that my vehicle is treated the best while in the care of the service members. I had walked next door to do some shopping while my vehicle was being worked on and upon walking back, I saw my vehicle was done and there were two employees next my vehicle in addition to the driver. The three employees were outside of the service center chatting while simply sitting/hanging around my vehicle. The one employee was leaning on my vehicle and the other one was hanging onto the roof rails and swinging himself towards and then away from my vehicle. It seems he thought the roof rails were xxxxxx bars from a jungle gym or something. Honestly, this is not how customers vehicles should be treated. If the service members want to hang on their own vehicles, by all means, that is their choice. But when it comes to my vehicle, we prefer it is not hung on. I give two stars today for the service and not one because Dan said he would talk with these gentleman about this situation and I appreciate that. More

We had a 10:00 appointment but waited an hour before our car was taken in to service and another hour before it was completed No one came out to talk with us and explain the problem poor communication car was taken in to service and another hour before it was completed No one came out to talk with us and explain the problem poor communication More

First Oil Change @ 3,800 Miles Very good experience with one exception. The issue/concern I am having with refueling wasn't represented on the service invoice as it was described to Very good experience with one exception. The issue/concern I am having with refueling wasn't represented on the service invoice as it was described to the service agent. During fueling the gas pump (on low flow) clicks off well before the tank is full. When trying to put more gas in the gas will subsequently overflow! More

Great service as always Over the past 6 years I have found I can actually trust St Cloud Toyota. Always takes a reasonable time and never been pressured for unneeded service. Over the past 6 years I have found I can actually trust St Cloud Toyota. Always takes a reasonable time and never been pressured for unneeded service. More

That was much better! Last visit with my wife’s Rav 4 we arrived on time.it was the first inspection. We sat there for an hour and 30 minutes. She doesn’t like to make a fu Last visit with my wife’s Rav 4 we arrived on time.it was the first inspection. We sat there for an hour and 30 minutes. She doesn’t like to make a fuss but I got up and asked what the progress was. Turns out they forgot to write up the work order. 15 minutes later it was done. This visit went much better. Done in an hour. Now if they had just reinstalled the glove box after checking the cabin filter, it would have been a 5 star experience! More

Brought my car in for an oil change next day and noticed passengers mirror was broken disappointed, Lucky you had a coupon probably won’t go back there for anything passengers mirror was broken disappointed, Lucky you had a coupon probably won’t go back there for anything More

Everything done on time/washed car/cleaned inside/as well as if I had done it myself.. Great employees and great friendliness and competency that makes you know you are doing business at the right place. as if I had done it myself.. Great employees and great friendliness and competency that makes you know you are doing business at the right place. More

Fair to deal with I have been servicing my Prius vehicles with St. Cloud Toyota for over 10 years and they have been very fair to work with. They have done oil changes I have been servicing my Prius vehicles with St. Cloud Toyota for over 10 years and they have been very fair to work with. They have done oil changes, rotated tires and complete vehicle inspections on my vehicles. When they see something that needs fixing they make the customer aware of the problem. It is at that point up to the customer to have it fixed or decline the service. That is the fair way for a dealership to treat a customer upfront and honest. That is much appreciated in today's dishonest world. St. Cloud Toyota has been wonderful to me and I would highly recommend them to anyone. More