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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,091 Reviews

3,091 Reviews of St Cloud Toyota - Service Center

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June 26, 2020

We have been purchasing our vehicles from Toyota since 1972 always been a good experience. We now purchase and service out of St cloud mn. We are satisfied customers. More

by dirklutz50
Recommend Dealer
Yes
Employees Worked With
Rick Knettel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Alsdurf
Jun 29, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives.Thank you for continuing to choose St. Cloud Toyota!

June 26, 2020

Great service great repair great time! Lori Dan Rob Dan and Brian all great every time I come in. Ben Becker runs a tight ship! More

by LOWTONE455
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2020

They provide a wonderful service. The staff are very professional and they update you with every little details while working on your vehicle. I only take my vehicle to them for service. More

by Mamusu
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for continuing to choose St. Cloud Toyota!

June 26, 2020

Always professional and friendly. Explains in layman's terms, easy to understand. Makes me feel like they want to help! Definitely recommend this service dept. More

by michele.lindmeier
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives. Thank you fro choosing St. Cloud Toyota!

June 25, 2020

Very concerning CDC guidelines not fully being followed. None of the workers had masks on and not maintaining 6 foot distance. In the future I will use a metro area dealership for service. More

by NIKHUKRIEDE
Recommend Dealer
No
Employees Worked With
Brian Eikmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We appreciate having you as a customer and will address this issue.

June 25, 2020

The service department employees are very courteous and efficient. I dropped my car off in the morning and it was ready for pickup in a few hours. More

by CRMORAN
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

June 21, 2020

Great service! Quality, efficient, friendly service. Like that you can schedule appointment online. Waiting area is comfortable and clean. Was disappointed no one More

by dabechtold0206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

St Cloud Toyota responded

Thank you for the great review and feedback! We appreciate having you as a customer.

June 19, 2020

Took more than 2 hours It was said that we would be able to complete the service within 60 minutes. But it took more than 2 hours about 125 minutes. I believe it is because More

by CJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Becker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

St Cloud Toyota responded

We are very sorry to hear that our service department didn't live up to your expectations. We value your feedback and we would like the opportunity to discuss your experience further. Please feel free to contact our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

June 19, 2020

A-1 Service I had an oil change and recall work. The recall work went very quick because of the experience of the mechanic assigned. He also went above and beyond More

by LIEDER166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

June 18, 2020

Always a great experience whenever at Toyota. Everyone is friendly and easy to work with. They explain everything to me and give me a heads up for next time. More

by jill.marie94
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback, Jill. We are very sorry to hear about your experience with us. This is definitely not the standard of service we aim to provide. We would like to discuss your experience further. Please call our Service Manager, Ben Becker, at 320-253-2581 at your earliest convenience.

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