St Cloud Toyota - Service Center

Saftey Recall Service Scheduling, checking in and picking up went smoothly and efficiently. All work was accomplished and the car was checked over with recommendations for Scheduling, checking in and picking up went smoothly and efficiently. All work was accomplished and the car was checked over with recommendations for maintenance reasons. The car was dropped off and picked up later in the day when my time permitted. More

Put my mind at ease I took my car in for a routine oil change at Hendrick's Toyota in Merriam, Kansas. And asked if they could fix the a piece of trim that was falling do I took my car in for a routine oil change at Hendrick's Toyota in Merriam, Kansas. And asked if they could fix the a piece of trim that was falling down inside my car. They had my car for almost 4 hours and told me I needed to replace my rack and pinion. They made me feel like my car was unsafe to drive the 500 miles home in without that $1350 replacement. I could not stay another day in KS cuz I was due at work the next day. The $45 repair they did to fix my trim did not last longer than a hour before it was falling down again. I called St. Cloud Toyota and explained I needed an estimate for a rack and pinion and a repair done on the trim again. Brian suggested another Multipoint inspection, and they would look at my trim. You guys fixed the trim for me and mentioned the previous repair actually did some damage to a clip. He also mentioned my car is safe to drive...and didn't suggest replacing a rack and pinion at this point in time. There is a seep, but no leak. Wow...so THANKFUL for that 2nd inspection. And I was even more pleased when there was no charge. I cannot thank you enough for taking that time. More

Oil change plus several smaller repairs. I scheduled an online oil change, but also needed a few smaller repairs. Even though the dealership was heavily booked, they found the time to work o I scheduled an online oil change, but also needed a few smaller repairs. Even though the dealership was heavily booked, they found the time to work on virtually all of the repairs requested (which was beyond the requisite time allowed for the basic online scheduler). Good job! More

Came in for routine service. No effort was made to sell me things I don’t want or need. I’m a happy customer. Glad I purchased the vehicle here. me things I don’t want or need. I’m a happy customer. Glad I purchased the vehicle here. More

Rob is the best! Always professional and very fair. I drive to St Cloud Toyota instead of Rudy Luther Toyota because of your customer service. drive to St Cloud Toyota instead of Rudy Luther Toyota because of your customer service. More

Rob truly seems to care about my service experience and my vehicle. He went above and beyond in assistance at my last appointment even walking out to my vehicle with me to take a look at my car. my vehicle. He went above and beyond in assistance at my last appointment even walking out to my vehicle with me to take a look at my car. More

Minor Disappointment I told the lady who came to the car and wrote up the service request that I wanted an oil change, I wanted the tread depth measured on the tires and d I told the lady who came to the car and wrote up the service request that I wanted an oil change, I wanted the tread depth measured on the tires and did not want the cabin air filter inspected. I was surprised the oil change was $79 but did not say anything. When I got home I saw I was charged with a tire rotation which I did not want plus that cabin air filter was inspected. On my next visit, I will go directly to a service advisor. More

Good Service The service dept did an excellent job on my vehicle with communication, service , and they were friendly.The ride back forth to my office and dealer The service dept did an excellent job on my vehicle with communication, service , and they were friendly.The ride back forth to my office and dealership was timely. More

Crazy times right now with the Covid19 Pandemic going on but got great service from Rob Gable and his service people. I came in for a routine scheduled oil change and tire rotation. Rob asked if any othe but got great service from Rob Gable and his service people. I came in for a routine scheduled oil change and tire rotation. Rob asked if any other issues with my vehicle and I pointed out a stupid scratch that I did to the door while cleaning up the garage. I asked what what they would charge to fix it and he said they would see what they could do. They fixed up nicely and did it for free. Great service! Thanks Rob! More

Rob was awesome informing me how long it would take to service the car. And when the air conditioner needed replaced, he was quick to find the parts. service the car. And when the air conditioner needed replaced, he was quick to find the parts. More