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St Cloud Toyota - Service Center

Waite Park, MN

4.5
3,091 Reviews

3,091 Reviews of St Cloud Toyota - Service Center

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June 18, 2020

Second time in a row where I made an appointment and it still took 2 hrs for an oil change. What’s the point of scheduling an appointment if a 30 min job takes 2 hours?if I didn’t have to go back I wouldn’ More

by ABENDRSN4
Recommend Dealer
No
Employees Worked With
Dan Faber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is usually known for our great customer service, so we are sorry that we missed the mark. We would like to learn more about your situation. Please call our Service Manager, Ben Becker, at 320-253-2581.

June 18, 2020

Always at the top of their game! I was greeted properly and my service was completed much faster than I expected. I really appreciated that the waiting area was accommodating to social distancing. More

by janeyb57
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Bartkowitz
Jun 19, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

June 17, 2020

Why weren't people wearing masks? Good service as always from Ben and his team. No employees and no customers were wearing masks. I wore mine because I felt like it. I thought t More

by KevinK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gable
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback! We appreciate having you as a customer.

June 17, 2020

Avalon Recall Everything went as expected. Dropped off the car and picked it up after work when I had time. I received a call that it was ready but I had to wait More

by Audwc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

St Cloud Toyota responded

Thank you for the great review and choosing St. Cloud Toyota!

June 17, 2020

I was very disappointed in my visit. I’m76, no one was I was very disappointed in my visit. I’m 76, no one was wearing a mask, there were no hand sanitizers around, the chairs were not sanitized after sit More

by PLSTEIL
Recommend Dealer
No
Employees Worked With
Brian Eikmeier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. We appreciate having you as a customer.

June 16, 2020

Great Service with St. Cloud Toyota I had a great experience working with Dan Pope. He is an expert with great knowledge and willing to go extra miles for you. You can trust their profe More

by Alvin Yu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers' lives. Thank you for choosing St. Cloud Toyota!

June 16, 2020

No hassle repair with a provided loaner My Tacoma needed "emergency" repair. They were booked for the day, so they provided a loaner. Very nice. I received a text over the weekend that the r More

by Traveller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

June 15, 2020

Toyota Service Just finished the 100,000 mile recommended services for my 2012 Sequoia. Ben and his service staff are the best. I don't take my car to anyone else. More

by MRH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers lives. Thank you for continuing to choose St. Cloud Toyota!

June 15, 2020

I love their service! Always professional yet kind team members at St Cloud Toyota. They will give you a ride (I went to the mall) and pick you up when the car is done being serviced. More

by STONELAKE.M
Recommend Dealer
Yes
Employees Worked With
Dan Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

June 14, 2020

Customer for past 35 years Absolutely the best customer service in our area! Have always been satisfied with communication, service as well as followup. I give St. Cloud Toyota More

by BRUCE33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Heinz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara LeBrun
Jun 15, 2020 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in developing relationships that make a positive difference in our customers lives. Thank you for choosing St. Cloud Toyota!

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