Stamford Ford Lincoln

Great Experience, will come here even if out of state My lease to a new Lincoln Navigator was expiring. My long time dealership in NY had difficulty in finding inventory. I was about to extend my lease My lease to a new Lincoln Navigator was expiring. My long time dealership in NY had difficulty in finding inventory. I was about to extend my lease a second time when I visited Stamford Lincoln. Richard resolved everything easily. In one visit, after listening to my needs, he offered me different solutions and I left with a decision in hand and a new factory order to assure a new Navigator would be available for me. As a business owner, finding quick and effective solutions reduces stress and allows me to focus on my business. It is well worth the drive up to Stamford and buying a car out-of-state ...because in one visit, you will have everything resolved with a good deal and minimal hassle. Thank you! More

Great Experience I had a great experience leasing my third Explorer from Stamford Ford. Both Barry and Bob did a great job taking care of everything with my new leas I had a great experience leasing my third Explorer from Stamford Ford. Both Barry and Bob did a great job taking care of everything with my new lease. More

Always an Amazing Experieince This was my third car that I leased from Stamford Ford Lincoln and once again the experience was amazing. My lease was coming to an end and I was mov This was my third car that I leased from Stamford Ford Lincoln and once again the experience was amazing. My lease was coming to an end and I was moving out of state but because of the great service I have received there I choose to lease my next car from there. Barry Pasquelini was great getting me the best deal I could. The lease was for another state and they went above and beyond determining how to structure the lease and how insurance worked in my current state. When I picked up the car they walked me through everything and the new features on the vehicle. The fact they have a technology person who takes the time to walk through everything and you don't feel rushed is great. The only sad part is I am now too far away to have my service completed there because they always did a great job and were so wonderful to me. More

A really really really reputable dealership In this review I intend to give my initial thoughts a.k.a 'my thoughts', then the experience a.k.a 'the exp' and lastly my grade for every stage I enc In this review I intend to give my initial thoughts a.k.a 'my thoughts', then the experience a.k.a 'the exp' and lastly my grade for every stage I encountered at this dealership. My thoughts: Oh the hassle to get to the dealership! The experience: The first thing that was different about our experience with this dealership as opposed to others was that on the day when we were going to buy our car, this dealership came and got us due our time restriction/limitation and taking a cab wouldn't work out due to that same time restriction. The driver was very courteous and well mannered. Grade: Going above and beyond to help an intended customer…A+ My thoughts: Sigh!!! Ok nose, prepare yourself. The exp: The outside of the dealership was very clean, simple yet very presentable. On the inside, things took a turn for the …….well…it was elegant, very clean with very nice tiling. The atmosphere was relaxing and the smell was plain yet clean which is not easy to achieve but yet is the smart approach since not all customers can tolerate air freshener smells without having a terrible reaction. Grade: Ensuring a neutral clean atmosphere where someone could consider eating food off the ground…A+ ..well done. My thoughts: Surely, all they want is to get you through the door! The exp: When we got to the dealership the staff was very friendly overall. A few staffers simply looked you in the face and went about their business which seems very strange given that everyone else seemed so courteous. It's like those few persons just threw off that balance of everyone else. Well, I will say that I have been back to the dealership a few times and it seems those persons no longer work there. The rest of that experience with the staff interactions was very wonderful. Grade: Ensuring that we were comfortable and didn't make us feel like we were from out of space…A My thoughts: Watch out Granny, they'll rip you off. The exp: I don't know who granny is but our salesman 'PJ' was absolutely personable and sincere. His personality won us over. He answers all questions and gives you a sense of confidence that you need not feel insecure about what you want to purchase. He's so smooth I think he should call himself SR- Smokey Robinson and sing 'Cruising' while he's at it. Grade: Having a personality that would absolutely convince me that even a pile of rubbish is a pile of gold, that's salesmanship. A+ ..well-done. My thoughts: Meow, meow, meow, meow! The money. The exp: The finance person (don't remember his name) did an exceptional job at explaining all aspect of the finance loan and didn't try to sell any add-ons which would increase our budget. He worked with us to get a per-month-payment that we were comfortable with, all while having a few laughs with us while talking about his cat. To be honest, the fact that his cat got into the conversation really sealed the deal for us. Cats plus money, who can go wrong? The Pharaohs got it...right? Grade: Ensuring that the customer knows about your cat while giving them the confidence of not signing their souls away? Definitely 'A+' My thoughts: I bet they're inconsiderate after the money? The exp: While dealing with 'PJ' a.k.a 'SR' and the 'finance guy a.k.a kitty cat lover' we discussed a health issue that required an unusual consideration on the part of the dealership. They informed us that the owner/boss (Dominic) would have to be called into this matter. Now I won't state what it was that we discuss due to the nature of it but I tell you with the utmost confidence that he completely impressed us. He made a suggestion that literally surpassed what we were hoping for and completely accommodated our dilemma. Grade: Being the boss and making the customers feel like good old friends of the boss? Priceless… A+ My thoughts: Uh oh, were we hustled? The exp: Our car was bought certified but it turned out that there were some issues that were not fixed before the car was sold to us. The two air intakes under the hood was also full of trash which I cleaned out. The person who inspected the car and 'passed' it did not do a thorough job and as such we have had to deal with the inconvenience of returning multiple times to the dealership over a few months for repairs of those same things. We got in touch with Ford corporation to verify that the repairs fell under the list of things that were required to be fixed before the car could be sold as a certified car. Ford advised us that the car should not have been sold to us as a certified car with those issues. You can just imagine how upsetting all of this was. We wondered if we should take legal action against the dealership. Interestingly enough, those two voices started talking to me...you know the two I'm talking about! Where one of them says loudly 'you need to sue you need to sue' and the other voice agrees with a conclusive scientific logic. I think they're called shoulder angels. Anyhow, as we discussed the matter, we remembered how Dominic had considered our dilemma and had put himself out on a limb to help us. We decided to call him and see how he would handle this situation, without saying a word to him about our legal thoughts. He was very apologetic and informed us that he had to release some workers due to some of these very reasons. He informed me that he would have any remaining issue(s) dealt with personally which included a 'corrective' paint job and asked that whenever we needed any future help, that we should get in touch with him directly and that he would handle it. He also assured me that our next four car servicing, would be free. Now, we knew that any retribution on the part of the court would yield us greater financial benefit than what he offered, but we complied with him. The thing is, Dominic's repeated actions demonstrated that he wasn't a negligent owner or an uncaring person, but rather a man who is trying to ensure a business where customers can truly be happy, this was enough for us to look past this short coming. He's a delightful man to talk to and he has continued to demonstrate what he has said to us. Grade: Being an owner that's true to his word and whose personality causes me not to sue him.........despite those shoulder angels? A wonderful person.. 'A+' My thoughts: Can I trust their repair shop?!?!?! The exp: The service and parts staff are also very good with dealing with the customers. I have noticed (as Dominic said) that some people are no longer there and the replacements seems very courteous. The service waiting area for customers is pretty grand; it has a nice huge flat TV, comfortable couches (not hard plastic chairs) and a cold and hot water fountain for free tea or coffee. There is also free Wifi and also courtesy transport to take you or pick you up from your respective location complements of Sal. And when available, you can get a loaner car for however long your car is in the shop. Even the grounds personnel's are courteous and clearly effective at their jobs. Grade: Covering the bases that makes customers fall head over heels for you? Brilliant ..A My thoughts: Wow! Just wow! The exp: The last thing that got fixed was the paint and the boss took care of us through S.R. We were given a loaner, a brand new 2017 Ford Escape that looked really nice and I think we were the first customers to drive it since it only had 8 miles on the speedometer. The guy who did the paint job had said it would've taken two days…well it took four but they absolutely and I mean absolutely did a great paint job and they totally cleaned my car and it smelled pretty good. Grade: Making me so excited that I want to sing the 'camp fire song' song? Simply splendid…A+ My thoughts: Man I love this place! Conclusion: A wonderful dealership from top to bottom. Dominic sets a good example and requires his work force to follow, yea I like that. Thank you Stamford Ford. Grade: Making me feel so good that I want to throw a sleep over party at the dealership? Incredible …A+ More

An absolute pleasure & comfortable experience From the first phone contact, the sales person was a true professional, friendly, attentive to my needs & knowledgeable. The full team from receptio From the first phone contact, the sales person was a true professional, friendly, attentive to my needs & knowledgeable. The full team from reception, sales, credit to the president, made the entire purchase process a seamless & pleasurable one. Barry Pasquilini (the initial contact & sales person was exceptional !!!!! More

Smooth ride with Lena We leased another car with Lena. She found us the perfect car and we love it. She is always so professional, caring, makes sure her customers are sati We leased another car with Lena. She found us the perfect car and we love it. She is always so professional, caring, makes sure her customers are satisfied with their experiences and vehicles! We definitely recommend Lena and Stamford Ford Lincoln to others! Thanks again Lena! More

Great experience! We were in the market to purchase a car for our daughter, and our salesperson (Richard Spelling) could not have been more helpful. He went out of his We were in the market to purchase a car for our daughter, and our salesperson (Richard Spelling) could not have been more helpful. He went out of his way to show us the various options, gave us time and space to make our decision, and was extremely patient with all of our questions, calls and emails...all without making us feel pressured. Being able to take a car home for 24 hours before making our final decision was a great experience, and really helped us to know that the Lincoln was the right car for us. Everyone at the dealer was extremely helpful in getting the deal done for us and went out of their way to service us. We would highly recommend Stamford Ford Lincoln. More

First Car Buying Experience My experience at Stamford Ford Lincoln was really great! Vincenzo and the other staff members were very friendly, helpful, and informative. I love my My experience at Stamford Ford Lincoln was really great! Vincenzo and the other staff members were very friendly, helpful, and informative. I love my new car and would definitely recommend this dealership to others! More

Exelente So this story is funny, I was with my friend bringing a car she borrowed from ford and she need me to go with her, and we went there really quick, be So this story is funny, I was with my friend bringing a car she borrowed from ford and she need me to go with her, and we went there really quick, because she had to work, and I told this really nice girl who works there, that I have been looking for a car, so I went back that week, just to see, and I ended up getting a car, Daniela Subauste. very nice and helpful, she did great finding the best car for me I'm completely satisfied with her service and the rest of the staff, that helped me this Saturday. car, im so happy with my car I'm enjoying it a lot. More

Great experience on purchasing my CPO Ford Fusion. Greatly satisfied after trading my 2013 Ford Fusion, for a 2015 CPO Ford Fusion Titanium. Stamford Ford Lincoln dealership was to me the right place t Greatly satisfied after trading my 2013 Ford Fusion, for a 2015 CPO Ford Fusion Titanium. Stamford Ford Lincoln dealership was to me the right place to take my business.These people are outstanding in customer service and honesty. Besides, they are fair, knowledgeable and friendly. Thank you guys. Angel dlS. (10-11-16) More