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188 Reviews of Stamford Ford Lincoln - Service Center
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July 25, 2013
I am leaving on military orders in 2 days and had scheduled my service appointment for today almost a week ago. I dropped my car off at 11am, which was my scheduled service time. 7 hours later I r scheduled my service appointment for today almost a week ago. I dropped my car off at 11am, which was my scheduled service time. 7 hours later I receive a call expecting it to be the "Your car is done you can come pick it up" call, but it was the service department informing me that my car had still not even been touched and would need to stay over night in order for them to work on it sometime tomorrow morning. I have tons of preparation I need to get done and now I cannot do so in a timely manner before I drive half way across the country. The service department accepted my appointment and in 7 hours hadn't even changed the oil. Now they will have my car for over 24 hours leaving me only 1 afternoon to get things done that I was expecting to have a day and a half to complete. Thanks to the service department's complete lack of professionalism I am unprepared to leave my family while I serve. I will not bring my car here ever again. If the service department was so busy why was my appointment accepted or not changed and why did it take them 7 hours to inform me they would not be able to work on my car. I could have brought it else where if I had known they wouldn't have touched it at all today. UNACCEPTABLE. More
by kjf04005
Employees Worked With
service department
Helpful March 28, 2013
Bob Zvon and Stamford Ford-Lincoln have shown excellence in servicing for me. Bob called me everyday and sometimes twice daily to keep me informed on the status of my 2013 Lincoln MKS. Both Bob Zvon and in servicing for me. Bob called me everyday and sometimes twice daily to keep me informed on the status of my 2013 Lincoln MKS. Both Bob Zvon and the employees at Stamford Ford-Lincoln have set the bar for how all Ford dealerships should operate in terms of servicing the customer. They are the reason that I drive 25 miles from Westchester County NY, because I know they will take care of me and my car. Thank you, Matthew Kayan More
by Matthew1011
January 02, 2013
I purchased a new 2010 Ford Escape from this dealer in July of 2010; paying for the vehicle in full at the time of purchase. I purchased the vehicle from Barry Pasqualini and the sales experience was ph July of 2010; paying for the vehicle in full at the time of purchase. I purchased the vehicle from Barry Pasqualini and the sales experience was phenomenal. I purchase new cars every 2-3 years and I hate doing battle with car dealers. I can honestly say my purchase experience at Stamford Ford was the easiest in recent memory. Unfortunately I experienced a number of issues with the vehicle after purchase, and each time I ran into problems with this dealers service department. Right off the bat I had a problem with the A/C quitting. They could never diagnose the problem and it was never fixed. Nothing ruins a new car experience quite like an unfixable problem right out of the gate. Next I had an issue with a rattling noise. I brought the vehicle in and they misdiagnosed the problem, requiring me to return a second time for the proper repair to be completed. This annoyed me not so much because I had to come back, but because they failed to test the car to see if they had actually addressed the problem. Recently my car began leaking oil. I noticed the leak after a routine oil change performed by this dealer. Apparently while they were changing the oil and performing a service inspection they somehow failed to notice a significant oil leak. I returned to have them look at the leak and they identified the source but said they needed to order parts to perform the repair. A month and a half later I had not heard back from them, even after leaving them several messages. In desperation I finally sent an email to the owner Dominic Franchella detailing my poor service experience and asking for help. Mr Franchella was very apologetic and immediately put me into contact with Eric Munnilal his service manager. Eric made an appointment for me the next day and provided me with a loner vehicle while I waited for the repair. It was very apparent that Mr Francella personally cared about me as a customer and that he valued my business. Although my service experience up to this point has been poor, based on the level of concern shown by Mr Francella its clear to me that my experience is not reflective of the dealership. More
by jdkilmartin
September 13, 2012
The service department in this dealership will bend over backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they alw backwards to make their customers feel at home. You are always greeted when you walk in, there is always a beverage for you while you wait, they always let you know what is going on with the repair, and the cashier is very nice. I trust the guys that work on my vehicle and I can usually get an appointment when I need it. When I purchased my vehicle, the entire sales department was friendly and helpful. Any sales person would answer my questions and the sales manager was always there to help. When I picked up my new car they went over it with me front to back to be sure i understood how to use everything. On more than one occasion, I have had to call or stop in because I did something wrong with my technology in the car and ANYONE who was in sales was willing to help. I have never seen that in a dealership before. More
by cspiegler
June 11, 2012
The new service team is really on the ball. Pricing was better than expected. Recommended service was less expensive than my mechanic quoted. I will be returning for all my service work now. better than expected. Recommended service was less expensive than my mechanic quoted. I will be returning for all my service work now. More
by leader88
Employees Worked With
peter bloom
June 11, 2012
I took my 2008 Ford Explorer in because I thought I needed brakes and sure enough i did. The service team helped me out and the price was cheaper then I thought. I'm very impressed on how the service needed brakes and sure enough i did. The service team helped me out and the price was cheaper then I thought. I'm very impressed on how the service people really listen and go above and beyond to make sure that I was satisfied. I did not buy this explorer there but in the fall I will be buying my next one there . More
by A powers
Employees Worked With
Bob, Peter, and Anthony
June 04, 2012
I am so disappointed in my experience at this dealership. I purchased my SUV used and have issue after issue starting with a headrest that didn't work, bad water pump, bad alternator, bad battery, and the l I purchased my SUV used and have issue after issue starting with a headrest that didn't work, bad water pump, bad alternator, bad battery, and the list goes on. My recent issue is that in 2010 when the car was still under warranty, the alternator died which killed the battery. The dealership replaced both items. Yesterday, about 1 1/2 years later, the battery they installed died and wouldn't keep a charge. Luckily, my local AutoZone was open (4:30 on a Sunday) and I was able to get a battery. I called the dealership first thing this morning the ask about the warranty on the battery they installed and learned that b/c it was installed under the Ford warranty, it is only guaranteed for 12mo's. If I purchased it, the guarantee would be for 3years. I guess I am confused. How could a battery under 2yrs old die? Did the dealership give me battery that was not great quality b/c it was replaced under warranty? I didn't know what to say and thanked the service person for the information and hung up. This recent experience makes me question the dealership's integrity and honesty. I do believe the battery that was installed was not as good as one I would have purchased had they charged me. I do feel that since they had to pay for it, they took the least expensive part available and installed it in my car. The dealership as a whole is O.K. Not Good....Not Great....But not 'Bad' either - just a little dishonest when the opportunity presents itself. Lesson learned...Don't go to Stamford Ford for replacement parts b/c they will take short cuts and install parts that are not up to par with items you can purchase at your local auto parts store. More
by stamfordcustomer
Employees Worked With
Service Desk
January 25, 2012
I purchased a new Flex in 2008 and I have ONLY had service performed at the Stamford Ford Service operation. I used to think Dealer servoce was not cost competitive, but they most certainly are. For service performed at the Stamford Ford Service operation. I used to think Dealer servoce was not cost competitive, but they most certainly are. For brakes or routine oil changes, they get the job done quickly and economically, and I have the peace of mind that they used Ford parts. They always ask how their service was. Can't go wrong here. More
by sakranzlin
Employees Worked With
Deb
