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188 Reviews of Stamford Ford Lincoln - Service Center
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June 01, 2018
Exceeded my expectations after a mild disappointment. Good customer service is expected. A business earns great customer service in my mind when they are able to recover from a mistake. We all make mist Good customer service is expected. A business earns great customer service in my mind when they are able to recover from a mistake. We all make mistakes. I recently dropped my car off for service ( check engine light) and was picking up a loaner. My appt. was 10am and because the loaner wasnt ready in time i ended up leaving at 1130. The car i got had tp be retrieved somewhere offsite and needed a dealer plate installed. Considering the car had 54 miles on it when i got it, my assumption is that it was a new loaner not yet prepped for service. It was dissapointing but i continued withmy day. Bob Zvon was my service advisor and was very apologetic. Through the repair he kept me up to date on my car and effectively set my expectation of completion. The tech diagnosed the car quickly and linked the issue back to a break in the main wire harness. Bob called me when my car was completeand advised me the would be NO CHARGE for the service because of my earlier troubles! Would highly recommend. More
by Rob D.
Employees Worked With
Helpful April 23, 2018
Worst experience I have ever had with a car dealership. Terrible service department. They took over two months to fix my car and when they finally returned the car it still was not fixed. Terrible terrible Terrible service department. They took over two months to fix my car and when they finally returned the car it still was not fixed. Terrible terrible the worst!!! More
by Seagate
March 09, 2018
Stamford Ford Lincoln Made My Dream Come True! We have purchased 3 Fords from Stamford Ford. - Loved all of them and wouldn’t buy a car from any other dealership! Can’t beat their customer service! We have purchased 3 Fords from Stamford Ford. - Loved all of them and wouldn’t buy a car from any other dealership! Can’t beat their customer service! My dad worked for Lincoln-Mercury for years and always wanted a Lincoln but never got to own one. PJ UVA helped to make my dream of owning one come true this year and I love it! We are leasing the Lincoln MKC and it’s my favorite car ever! I will miss working with Scott Ferraro in Ford Service who was always very knowledgeable, friendly and so helpful but Seth Gray has been excellent to work with too! Thank you PJ for making my dream come true! More
by Sooziq
December 13, 2017
shameless A time ago I was ready to sell my car and as a plus I took the decision to change oils and change filter to make more approachable to the future buyer A time ago I was ready to sell my car and as a plus I took the decision to change oils and change filter to make more approachable to the future buyer, but my car was damaged when the mechanic was changing the oil to the car a ford. I complained with hope at least leave or fix the damaged caused there but this dealership didn't do anything and claimed that my car was old and didn't resist the change of oil (with 180.00 miles when this kind of car is to last to 250.00) At that time FORD dealership STAMFORD (212 Magee Avenue) gave two solution or I pick up the car(damaged there) or they will send it to me( they didn't want to do it anyway) or They(mechanic) will fix it and they will charge me; I refused because the damaged was originated there. As this damage; car's value reduce dramatically and to the end I had to junk the car and losing almost 1000 dollars As reflection I think the companies (the good one) not only exist to gain money but also to service to the community saying my true not to hate only to warning the other people what kind of mechanic(negligent) is there and what kind of irresponsibility the organization had or will have with your cars. As a support you can review this dealership in bbb.org (the same) many complaint about it so be careful or keep away from them. Hace un tiempo estaba listo para vender mi automóvil y como una ventaja, tomé la decisión de cambiar los aceites y cambiar el filtro para que fuera más accesible para el futuro comprador, pero mi automóvil se dañó cuando el mecánico estaba cambiando el aceite al automóvil. . Me quejé con esperanza al menos salir o arreglar el daño causado allí pero este concesionario no hizo nada y afirmó que mi automóvil era viejo y no resistió el cambio de aceite (con 180.00 millas cuando este tipo de auto durará hasta 250.00) En ese momento, la concesionaria FORD STAMFORD (212 Magee Avenue) dio dos soluciones o recojo el auto (dañado allí) o me lo enviarán (no quisieron hacerlo de todos modos) o Ellos (el mecánico) lo arreglarán y ellos me acusarán; Me negué porque el daño se originó allí. Como este daño; el valor del auto se reduce drásticamente y hasta el final tuve que botar el auto y perder casi 1000 dólares Como reflejo, creo que las empresas (la buena) no solo existen para ganar dinero, sino también para servir a la comunidad diciendo que es verdad no odiar solo para advertir a las otras personas qué tipo de mecánico (negligente) hay y qué tipo de irresponsabilidad la organización tenía o tendrá con sus automóviles. Como soporte, puede revisar este concesionario en bbb.org (la misma) muchas quejas al respecto, así que tenga cuidado o manténgase alejado de ellos. More
by nooooo
Employees Worked With
Other Employees :
He the man name is not hire / he gave up the this job
August 07, 2017
Great customer service It was quick check in with knowledgeable customer service representative. Very nice waiting. The technician was able to diagnose the problem right awa It was quick check in with knowledgeable customer service representative. Very nice waiting. The technician was able to diagnose the problem right away. Very friendly atmosphere. More
by Mariuszm
Employees Worked With
Gregg Catandella
July 19, 2017
Not Bad Service...NO SERVICE!!!! They claim to offer service pick up and delivery of your 2017 Lincoln, but they are 0 for 2. First scheduled pick-up was confirmed by text the mornin They claim to offer service pick up and delivery of your 2017 Lincoln, but they are 0 for 2. First scheduled pick-up was confirmed by text the morning of pick-up, but they never showed up! When Richard their "service concierge" called to apologize, he promised to pick up the car the next Wednesday at 10 am. I called at 11 am to see why it was not picked up, only to be told they would call me back as soon as they spoke to Richard. At 1 pm, when I hadn't heard from anyone, I called, only to get a run around and eventually disconnected! Still waiting at 2. More
by BendOverBackwardsLarry
Employees Worked With
Richard
June 20, 2017
Service Everybody is awesome! Truly professional service with a heartfelt smile. Eqay, quick convenient helpful and well just such nice people. A pleaaure to Everybody is awesome! Truly professional service with a heartfelt smile. Eqay, quick convenient helpful and well just such nice people. A pleaaure to go in for anything! More
by Nnfancyn
Employees Worked With
Other Employees :
Gregg Catandella, Josue Cosme-Velez
June 08, 2017
Satisfaction guaranteed! Fixed an issue with my security code panel and a scratch on the bumper of my recently purchased Explorer quickly, painlessly and at no cost. A+++ serv Fixed an issue with my security code panel and a scratch on the bumper of my recently purchased Explorer quickly, painlessly and at no cost. A+++ service! More
by Briguy333
June 01, 2017
In and out Excellent service provided an estimate of cost and time to pick up . got me in and on my way to work without waiting thank you. woukd come back. Excellent service provided an estimate of cost and time to pick up . got me in and on my way to work without waiting thank you. woukd come back. More
by JESSICA FOGG
Employees Worked With
Gregg Catandella
May 17, 2017
Great Service front Greg! Greg took care of all my issues diligently and professionally. Thank you for 5 star service Greg. I highly recommend buying and servicing your vehicle Greg took care of all my issues diligently and professionally. Thank you for 5 star service Greg. I highly recommend buying and servicing your vehicle at Stamford Ford! More
by Yman20
Employees Worked With
Gregg Catandella
