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Stan McNabb Chevrolet Cadillac of Columbia - Service Center

Columbia, TN

4.4
296 Reviews

296 Reviews of Stan McNabb Chevrolet Cadillac of Columbia - Service Center

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June 25, 2020

no masks,no distancing,no concern about this virus, enough said, I had a mask on, not only to protect myself, but others!!!! I am in my 70s,this virus might not be a major problem for someone younger , More

by lniclois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didn't check there name tags,but I did contact Trey by email to voice my concernes
Jun 26, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Thank you for your feedback. We have changed our processes to protect our customers. We put protective plastic over the steering wheel and seating area. We want to make sure we are covering the touch surfaces. We keep wipes and hand sanitizer close by to keep our hands clean, as well as our customers. Sincerely, Trey McNabb

June 25, 2020

my great experience your dealership is the greatest---plus my son-in-law is your head mechanic... I have had nothing but great experiences with you---- I have bought cars More

by TLUCKEY62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david dahlgren, Christina Ortiz
June 25, 2020

I know that they were nice enough to help people out during the coronavirus by providing free oil changes and it really meant a lot more than they realized because some of us couldn’t have afforded one More

by TBRADSHAW500
Recommend Dealer
Yes
Employees Worked With
I don’t know the names sorry
June 25, 2020

Everyone was so friendly. I really appreciate that I could get my oil changed for free since I work in healthcare. Thank you so much. More

by halbrook_linda
Recommend Dealer
Yes
Employees Worked With
Joel Rimmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Carlson, Christina Ortiz
June 19, 2020

Great Service Took my Colorado in for routine service. Lori wrote it up and answered questions I had. Patrick called when it was finished. Great service. Thanks, More

by dsmdw4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Carlson
June 17, 2020

I went in without an appointment, but was in much desperate need of service and they went above and beyond to make it happen. Truck was serviced right away without a long wait. More

by rdexter
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson
June 15, 2020

Corrected tire issues Pat was very pleasant to work with and he kept me informed on the issues that related to the tire balance and corrective measures. Thank you. More

by Carl H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Carlson
June 10, 2020

They were able to effectively fix my coolant leak, though not without an excessive labor cost (over 60% of price paid @$730/$1200). The mechanics must be rolling in dough at this rate. Also, I now have a More

by Caam6r
Recommend Dealer
No
Employees Worked With
Lori Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Thank you for your feedback. We work really hard to take care of all of our customers. I am sorry that we disappointed you. We want to get your seat clean. Please give me a call when you get a chance. 931-388-3824 Sincerely, Joel Rimmer Service Director

June 09, 2020

The dealership I love, but the lady in the service department don't know how to talk to people. Don't care for her attitude! More

by jackie552saviya
Recommend Dealer
No
Employees Worked With
Chris "Kountry Boy" Cathey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Brennan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Johnson
Jun 09, 2020 -

Stan McNabb Chevrolet Cadillac of Columbia responded

Thank you for your feedback. We definitely want everyone to be spoken to kindly. I am sorry for that. Please give me a call when you get a chance. 931-388-3824 Sincerely, Trey McNabb Owner

June 08, 2020

Great overall experience Service manager was personable, courteous, and efficient. repairs were done in a timely fashion. Service was complete and the car was ready when we ar More

by DRBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Truelove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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