Star Nissan

Outstanding I have been leasing Nissan Murano''s for many years. The car is terrific. The experience in dealing with Billy Werner is seamless and transparent. The I have been leasing Nissan Murano''s for many years. The car is terrific. The experience in dealing with Billy Werner is seamless and transparent. There is no aggressive hard salesmanship. You ask him for a price and your accept and trust the deal. He is completely honest. He is a gentleman, who represents Berman in a way in which all employees should represent their companies. I recommend Star Nissan and particularly recommmend that you ask for Billy Werner. He has been there for many years and hopefully will continue to be well for many more years. More

Great Sales Team! I had a great experience dealing with Star Nissan and in particular Jim Wheeler, my Sales Manager who sold me my Juke. From my inquiry online handled I had a great experience dealing with Star Nissan and in particular Jim Wheeler, my Sales Manager who sold me my Juke. From my inquiry online handled by Gail, to the greeting I received when I came to look at the truck, this team was awesome! Even the VP Rob Majesky took the time to greet me and later sit down and talk with me while my financing was being worked on. They went and found the exact year and color Juke I wanted from another location, drove it to Niles for me, and then Jim even bought me dinner!!! Not to mention a got a fair price and the best financing available for my situation. What an awesome and personable team. I will buy from them exclusively in the future. Thanks Star! Cheri More

actually a pleasant experience When I walked into Star Nissan in Niles last week I was met by Keith Gerstner who listened to my needs and showed me what was available to meet those When I walked into Star Nissan in Niles last week I was met by Keith Gerstner who listened to my needs and showed me what was available to meet those needs. When I finally selected the car I wanted Keith was extremely helpful in setting up the deal for the Rogue I selected. I then met with the business manager to sign the final documents. He was very efficient and professional as was all the Star personnel I had contact with. All in all, the whole purchase process was unbelievably smooth. I am very pleased with the Rogue. I would not hesitate to recommend Star Nissan to anyone looking to purchase a car. Don McMahon More

it was an excellent experience that i will never forget Eli reznik, is very concerned about customer satisfaction, he is there for the customer always explains step by step of the selection of cars he make Eli reznik, is very concerned about customer satisfaction, he is there for the customer always explains step by step of the selection of cars he makes every effort to make the. Customer happy' I cannot forget greg Weinberg sales manager who his so smooth about processing the application' I did not know what to expect until I met greg who made me feel as though I was part of the family rather just a person who was confused about buying a car' the. People at star Nissan are sine-qua-non. I am very happy I went there and I had an excellent visit at the dealership and will refer everybody I know to star Nissan of Niles,Illinois for their car buying experience. I salute the team for being so human!!! Maurice glover nurse More

Dishonest and no follow through I was buying a vehicle from this dealership from out of town. I called them and asked the salesman to inspect the vehicle to insure in was in good sh I was buying a vehicle from this dealership from out of town. I called them and asked the salesman to inspect the vehicle to insure in was in good shape with no damage or rust. I was told it was perfect. I also asked them to have the vehicle ready since I was driving in from out of town. When I arrived, they had not gotten the vehicle ready and worst of all the vehicle had damage to the front end. The dealership had basically lied to get me to come there. Of course the manager said they don't lie, so he apologized and said he would help me on the price. After taking it for a test drive, he told me he would give me $400 for the repair after they had lied about the damage to begin with and had said if they fixed it it would raise the price by $800. Since I drove so far to purchase it, I decided to buy the vehicle anyway and get it fixed, the cheapest estimate I could find after getting 4 was for $968. They also had a part on order for the vehicle, which they were going to ship to me when it arrived. I still have never received that and despite calling and emailing have not received an answer. The night I purchased it, the entire process took them over 3 hours to complete and the financing could not secure a good rate so late at night, so I wanted to quickly refinance the vehicle. When I called to inquire on the title Arthur in finance said he would check and call be back in an hour. He never called back. I then called him 4 more times and left messages and he would not return my calls. So I called the used car manager Neil. Once again he apologized for his staff and told me to just wait and wouldn't give me my loan information. I hung up and called the bank with no information and luckily they were more helpful and were able to look it up for me. Once I had my loan information I called Neil back to ask about when they sent out the package so I could get my title to refinance and then Neil started to not return my phone calls. This dealership is shady and just passes the blame for one person to the next. More

Perfect Car-Buying Experience Being right out of college and this being my first car-buying experience, I was literally so excited to buy a car at Star that I would do it over and Being right out of college and this being my first car-buying experience, I was literally so excited to buy a car at Star that I would do it over and over again, if I could. Everything was prepared for me in advance and Eli (Ilia) was in constant communication with me from the very start. Not only is he absolutely professional in every sense - cordial, kind, and considerate, but he knows his cars and inventory from to back. I have gone to other local Nissans and no service came close to this phenomenal customer-oriented service. Steve H. assisted me as well throughout the entire process and was able to work through any little kinks that came up (of course there is no such thing as a perfect car buying experience, but seemed like so!) I went in wanting a Maxima, ended up looking and test driving a Rogue, and purchasing a Sentra. Eli and Steve were very cognizant of my budget and desires and made it absolutely clear that they did not want me getting a vehicle unless I loved it and wanted it to be MINE. They did not let me settle, even when I almost did. My Sentra SR is 2014 with 3,000 miles and it is an absolute gem. I recommend Star Nissan to anyone looking to purchase ANY car. Star truly values its customers and treats you the way you DESERVE to be treated – respectful of your taste, choice, budget and needs. Always ask for Eli when you go there, you will not be disappointed. More

Satisfactory Service After going to multiple Nissan dealerships and learning all their tricks and cons, I came to this one very prepared. I went in with a TrueCar transpa After going to multiple Nissan dealerships and learning all their tricks and cons, I came to this one very prepared. I went in with a TrueCar transparency price. This leaves them very little room to negotiate. In addition, I came in knowing my credit score and the fair market value rate of APR financing for that score. The salesman I worked with, Luis, was very honorable of the TrueCar price, although he did stick me with a $400 City Package fee that was not on there (this service is most likely worth $100). Oh well, still a good price, so we start on APR. He comes back to me with 8%. I'm like sigh... I have 725 credit, try again. They came back with 3.3%. Okay fine just a little higher than expected. We went through the rest of the paperwork. It was late after the dealership was closed, but Luis was very kind and helpful throughout the whole process, and I didn't feel once like he was trying to rush me so he can go home. Also, after the sale I had a couple questions and texted Luis. He responded to me right away, which was much appreciated. All in all, I left with a brand new Nissan Versa S plus, with fees, tax, title, and lifetime interest ($1K) totaling to $15K. This was $2K less than the best price I had at 3 previous dealerships. Compared to those dealerships (Mid-City, Western, Autobarn) they were the most reasonable in price negotiations and friendliness. The other dealerships got mad at me when I called them out on their sleazy tactics as if I was in the wrong. Here at least they take your point professionally and work with you. If you are looking to buy a Nissan in Chicago land area save yourself some time and come to these guys first. More

My Experience I purchasing my new pathfinder from Star Nissan. My experience from this dealer was way above what I expected. I came in with free approved 2.89% inte I purchasing my new pathfinder from Star Nissan. My experience from this dealer was way above what I expected. I came in with free approved 2.89% interest rate from Capital One Bank but came out with 2.49% interest rate from Chase Bank with the help from Arthur Zvagelski and Arthur the finance Manager. More

Excellent Service Went to Star Nissan when looking for a new vehicle. Left very satisfied with a new Nissan Rouge. Customer Service is great too I usually get an immedi Went to Star Nissan when looking for a new vehicle. Left very satisfied with a new Nissan Rouge. Customer Service is great too I usually get an immediate response from their employees. More

Had better expectations...was a no show Had a 4pm appt this afternoon. Was in constant text/chat both to confirm the appointment, and admittedly we were 15 minutes late. We were driving in Had a 4pm appt this afternoon. Was in constant text/chat both to confirm the appointment, and admittedly we were 15 minutes late. We were driving into the city from Round Lake (30 something miles away). Let Rebecca Lyons (our contact via True Car) know via text and told the fellow at the desk who promptly paged her know we were there. Sat in front for 45 minutes. No show. We got up and went to the next dealer in our list. I was a bit surprised considering the high rating here...but I can't give them the benefit of the doubt, because a simple return text saying they were tied up or something came up would have gone a long way to make up for the wait. I guess they looked at us through their camera and figured we weren't worth taking care of. :) More