Sterling Acura of Austin

Outstanding Quick greeting. Attention to other details and needs was appreciated. Even with remodeling in progress, dealership was clean amp pleasant. Multi check Quick greeting. Attention to other details and needs was appreciated. Even with remodeling in progress, dealership was clean amp pleasant. Multi check was also summarized nicely . More

Great experience Montye Edwards was very knowledgeable. He took the time to listen to what I was looking for. He was efficient & did a great job of showing me all the Montye Edwards was very knowledgeable. He took the time to listen to what I was looking for. He was efficient & did a great job of showing me all the features that were important to me. More

Yes- great buying experience from first phone call to close. My experience was such that I left trusting the integrity of dealership and the employees. It is a family owned business who seeks to gain lifetime re My experience was such that I left trusting the integrity of dealership and the employees. It is a family owned business who seeks to gain lifetime relationships with its buyers- not just sale a car. More

Great Service! Luis was easy to work with, knowledgeable and friendly. The final charges were 25% less than what he quoted me, which was reasonable to begin with. Luis was easy to work with, knowledgeable and friendly. The final charges were 25% less than what he quoted me, which was reasonable to begin with. I called on a Wednesday, had an appointment with a loaner car on Thursday and my car was finished, washed and waiting for me the same day. I’ll definitely be back! More

Vehicle needs repairs as soon as I bought it. Didn’t even get home from the dealer and already having major issues. I realize it’s used but these were were not present when I test drove it and as Didn’t even get home from the dealer and already having major issues. I realize it’s used but these were were not present when I test drove it and as son as I pick it up later that night. The driver information display is completely blank. There’s no way to see mileage or if the vehicle needs to alert the driver of an issue. This is a major part of the vehicle that I cannot do without. Had this been present there’s is no way I’d buy this vehicle. Along with blank screen it’s making a terrible high pitch noise while that screen is not lit. the only issue that was told to me was the sunroof not working which I was told while they were already running my credit. The salesman said he was not aware. Ok that’s fine. Luckily they gave me a small discount. I can deal with the sunroof because I agreed to that but I can’t drive it like this. I called the dealer and was pretty much told I was on my own. The salesman said he’d call to try to find out what could be wrong and call me back but had yet to do so. I’ve called three times with no return call. This issue was not even 30 minutes from taking it off the lot. One of the salesman mentioned this was a family owned business and that they pride thierselves in customer service which it seems like that’s only in reference to before you actually pay. I hope there’s someone that can help. More

Excellent service I recently took my vehicle in for maintenance. My service light had come on so I went in without an appointment on a busy Saturday. The service consul I recently took my vehicle in for maintenance. My service light had come on so I went in without an appointment on a busy Saturday. The service consultant that helped me was James. James always provides excellent service and continues to do so. More

Quality service with excellent communication. Mitchell G. is well prepared for the car. There is a lot of work prior to my arrival. I appreciate all you do because the car is in better shape a Mitchell G. is well prepared for the car. There is a lot of work prior to my arrival. I appreciate all you do because the car is in better shape at pick up! We are glad we purchased an ACURA. More

Eletrical drainage problem Excellent service. I give "2 thumbs UP" for their professionalism and kind attitude. The electrical drainage problem is associated with the amplifier Excellent service. I give "2 thumbs UP" for their professionalism and kind attitude. The electrical drainage problem is associated with the amplifier popping sound problem detected when the vehicle was brand new. I am very thankful because they found out the root cause of the problem is the defective "bluetooth HFT unit" and replaced it with a new unit this time. More

Rdx lease renewal Everyone who helped us was very helpful and worked with us on an acceptable price. The team was able to find us the car we wanted with our required fe Everyone who helped us was very helpful and worked with us on an acceptable price. The team was able to find us the car we wanted with our required features over the phone or online and provided pricing info in an expediant fashion. More

Unprofessional Dealership I will never go back to this place. I am very discussed that how they treated their customer and their poor repair workmanship. I would not recommend I will never go back to this place. I am very discussed that how they treated their customer and their poor repair workmanship. I would not recommend this dealership. More