Sterling Acura of Austin

Outstanding! I have dealt with Sterling Acura of Austin on several occasions and everytime has been an outstanding visit, from sales to service. No matter if I dea I have dealt with Sterling Acura of Austin on several occasions and everytime has been an outstanding visit, from sales to service. No matter if I dealt with the many knowledgable sales reps, service advisors, or management staff the level of high service never faulters. If you are in need of a new or used vehicle please don't hestitate to come and visit an award wininnig dealership where everyone is treated like family. More

Service did not put engine air filter back during oil change BEWARE!!!!!!!!!!!!!!!!!!!! My car drove 2,198 miles without an engine air filter. Car broke down while on vacation to the coast. Tim Caldwell of Ster BEWARE!!!!!!!!!!!!!!!!!!!! My car drove 2,198 miles without an engine air filter. Car broke down while on vacation to the coast. Tim Caldwell of Sterling Acura asked what I wanted him to do. AutoNation Acura who cleaned clogged MAF and put missing air filter in. Sterling did nothing to vehicle but run a compression test and per my request did a borescope with color pics. Tim Caldwell said that the reading for all 4 cylinders tested at 275 p.s.i.and that the pics showed no signs of sand or sand residue. I sent pics for a second opinion(ASE certified Technician) and he stated:: A normal cylinder wall will have a cross-hatch pattern on it from when cylinders are board and honed. These are the angled lines that cross each other sideways that you see. All of the vertical strait lines on cylinder walls were caused by the sand getting into cylinders and getting caught between the compression rings on pistons and cylinder walls, causing damage to both rings and the walls. Also the Black and Shiny build-up on top of the pistons is sand. the top of the pistons should not have any solid particle build-up at all at just over 20k miles. They are still saying there is nothing wrong with my vehicle when a second opinion said otherwise.They have not provided me with documentation for other opinions.Tim also stated: He knows (owner Mr.Davis) we have done our best to do what is right and now you are seeking counsel. At this point Mr. Davis wants us to get our loaner back and get your car back to you. Accept my car back when the problem has not been addressed. Sterling is treating like this a minor error when it truly is a big error. I have only had my car 7 months and Sterling Service dept has compromised my new vehicles engine. More

Customer for life! I was referred to Sterling Acura by a friend and fellow Acura owner. Having worked at a different high end dealership I was blown away by everyone at I was referred to Sterling Acura by a friend and fellow Acura owner. Having worked at a different high end dealership I was blown away by everyone at Sterling Acura!! From the receptionist to sales and finance, everyone has always been professional and friendly. The sales person was very knowledgeable on their product and answered all my questions. Not once did I feel pressured to purchase a vehicle. Thank you Sterling Acura for being so wonderful and offering such great customer service. More

Excellent Service On my 5th lease from Sterling. Exceptional service from both the sales and service departments. We went in shopped all the luxury brands in Austin pri On my 5th lease from Sterling. Exceptional service from both the sales and service departments. We went in shopped all the luxury brands in Austin prior to going to Sterling. Sterling was the first dealership to look past the fact that I was dressed in sweats and treat me as they did a customer dressed in a suit. The Sales Manager also stayed for an hour past closing to finalize the negotiations of the deal. We left with what we wanted at the price we expected. We have been repeat customers ever since then. That was in 2006. More

BEST CAR BUYING EXPERIENCE OF MY LIFE!!!! I WILL BE BACK!!! A month ago I went into Sterling Acura with the hopes of merely gathering information on the current model line up after doing some reading online. A A month ago I went into Sterling Acura with the hopes of merely gathering information on the current model line up after doing some reading online. As I was walking the showroom getting a touch and feel for the materials and various engine configurations I was greeting by Adrian Davis. I showed me the entire model line up and presented the various engine configurations as well. What impressed me the most is that Adrian took to time to ask me some questions nobody had ever done in all my car buying experiences. He asked me "What I loved about my past cars?" Then, "What did I not like or would like to omit from past cars?" Finally, he asked, "What am I looking to gain from this car purchase?" It really helped me put everything into perspective. Adrian took the time to assess my answers and match them to features and benefits of his current models. I now have a brand new RLX I am in love with. Thank you Adrian Davis and the helpful staff at Sterling Acura! More

I used to think of Sterling as a good thing. My email to the dealership if you care to read it - I am not sure what the reason was for the way this has transpired. I can only assume that in My email to the dealership if you care to read it - I am not sure what the reason was for the way this has transpired. I can only assume that in a situation like mine you do not make a lot on commission due to the lease and negative equity, possibly. I do not know, but the experience and style that was used in handling me as a customer was indicative of just that . I have waited for you to email me back “in the afternoon”, only to get something after the dealership closed. The time between replies has been frustrating. I may not be the most profitable sale or customer at this time, but that will change in the very near future and it is these experiences that will guide me to or away from businesses, even whole brands of products. I love cars, and tend to want to change cars often, which is not easy with leasing and negative equity and just my salary to work with. My grandmother passed away and it has been a few years of a messy estate battle because there was a lot of money. That turns people into sharks, so the whole family has been tearing at each other to get this money that was left to me, and only me. When the whole thing is done I will be able to indulge in my favorite things, and cars are about the top thing on my list. The NSX is what I had planned on buying first. I will not however be coming anywhere near Sterling Acura… I will go to David McDavid for my needs currently, and or a whole other brand of cars. I will never forget how rude you were having been gone on lunch when I calle and then when I showed up well over an hour later I found you still at lunch. I waited at least 15 minutes after the receptionist called to let you know I was there. I had almost two hours earlier left you a voicemail telling you I would be coming in. I finally asked the receptionist what time you would be back, and should I go run errands if it would be a while. She looked at her computer and said “I think I see her” and went to go “grab her”. Several minutes at least went by before the receptionist tells me “she is going to have Ben help you”. After another two minutes Ben was still nowhere to be found so I left. I did however get a follow up email a few HOURS later with “Im so sorry I missed you”. IT was the same day , so I should feel VIP status I suppose. I have communicated with Courtney this whole time, and the fact she was there but could not even walk out to greet me before passing me off to some random person was very rude. Then not having come herself, to have said random person not even come introduce himself is just laughable really. The worst customer service in a sales environment I have seen in a long time. I do not know how many cars you people actually sell, but I imagine it is much lower than it would be if you had even the slightest interest in making the customer experience something more than what one would expect at the Department of Public Safety Licensing Office – or a busy hospital ER even. I know this was a waste of time writing this, almost as much a waste of time as it was to go in to the dealership with the cash I wanted to put down to take care of negative equity and keep payments lower. Good luck Acura and I mean in when I say that being a customer was an experience. Have not got a survey harassment call or email yet but I am keeping my eyes open and phone nearby in case they do request one. More

Don't buy a "new" demo car from Sterling Acura I did not have a great experience leasing a "new" demo Acura MDX with 3,400 miles on it for $850 off from them in December 2015. It was still dirty wi I did not have a great experience leasing a "new" demo Acura MDX with 3,400 miles on it for $850 off from them in December 2015. It was still dirty with scratches in the trunk after 3 details. The GM said he was the only one who drove it, but his wife's cell phone was programmed in the car and I discovered a dirty makeup brush in the car after I took it home. Ryan, their finance director, was particularly hard to deal with. They promised me a free oil change for leasing the demo, but then up sold me on a maintenance package after I told him as well as the 2 sales guys I was working with at least 10 times that I had no time to drive down south and was planning to have service done at a Honda dealer close to my house. Plus, he threatened to turn me into a collections agency if I disputed the down payment while I was waiting to get answers, refund on maintenance package, and paid for add-ons to the car. I finally had some time as a busy, professional, single mom to write up my whole experience and send it to Acura Corporate. The additional unprofessional treatment I experienced is too long to write about here. I hope they learn to empathize more with their clients and communicate better over email and text for busy professionals. More

the worst car buying experience. Ever. I purchased a brand new tsx 09 from this dealership. I paid sticker price and have had nothing but problems with this car and dealer from the very beg I purchased a brand new tsx 09 from this dealership. I paid sticker price and have had nothing but problems with this car and dealer from the very beginning. The car had a bad VTC actuator that they would not fix for the first 50k miles of the vehicle. Said They couldnt reproduce my complaint. Finally after scratching and rattling increased over time they replaced it around 50k. Then the car begins to burn oil excessively. They make me track and log my oil consumption for over 30k miles to tell me in the end that there wasn't anything they could do and continued to try and upsale me. The loud rattling and oil burning was normal. They were rude and demeaning on several occasions and have proved to be incredibly stressful to deal with. They blamed the oil consumption on my lack of maintnence. I have excellent records so that did not make any sense. Now there is a warranty extension on the parts that have probably been causing me problems this whole time..time to monitor again, To see if I qualify after all I've been through. This procedure is frustrating but necessary. I'm not sure if they will ever make my car right. Bottom line is that they need substantial help with customer relations. For them, it's normal for my Acura to be burning oil like crazy at 65k and for a rattling sound to come from engine. Beware consumer- you could go in there and purchase a brand new vehicle and keep perfect maintnence records to have it consuming oil at high rates as early as 60k, along with other engine issued and they will tell you it's normal and will do nothing about it. The service department needs some real tuning. More

My Acura trade in inquiry brought out the wolves I have been a prideful and exclusive owner of Acuras since 1995 ( 91' Legend). I went in for some work on my '05 RL in February of 15. Before my p I have been a prideful and exclusive owner of Acuras since 1995 ( 91' Legend). I went in for some work on my '05 RL in February of 15. Before my pickup, I let the repair liaison know I would be interested in looking at a trade in on my arrival to pick up my Acura. When I showed to pick up my veh. The used car/leasing agent showed me around to Guage my interests. We called about my loan at bank and then I was handed over to an accountant in sales manager. This self promoted hot shot had my veh 'once over'd' by the resale minions and when he sat down with me confronted me with a report about my veh and the issues that they would need to do to bring it 'up to Par' to resale. He then told me that 'WE HAVE GOT A BIG PROBLEM HERE' with your veh and that there was more loan than value remaining on my veh. Although I would have been easily encouraged to add money to make the veh. Easy to trade in, I was so humiliated by the apparent Acura practice of 'beating down my value' and... my negotiating position' in order for Acura to boost theirs, I walked out of the building never to buy an Acura or deal with Acura dealerships again. This was the sole result of the self proclaimed 'gate-keeper' that was the sales manager at Sterling. I believed the rest of the dealership was ok but due to that individual's aggressive 'positioning' I will never buy Acura again. This person totally took used Acura ownership pride and crushed it with is designer shoe heel. More

Always a great experience. Recently had to purchase a car for my 18 year old. Even though I was not buying a new car...my experience was awesome. I purchased a used Honda Accord Recently had to purchase a car for my 18 year old. Even though I was not buying a new car...my experience was awesome. I purchased a used Honda Accord and I was treated like I was buying a new Acura. Everyone at Sterling is always friendly and ready to help. Thank again for a great experience and i will be back for my next Acura in a few years. :-) More