Sterling Heights Dodge Chrysler Jeep Ram

Awesome! I am truly thankful to Sal Viviano and Joe in the body shop! These guys went above and beyond for me. After speaking with Joe about repairs to my ol I am truly thankful to Sal Viviano and Joe in the body shop! These guys went above and beyond for me. After speaking with Joe about repairs to my old lease and informing him of the poor treatment I had received at other dealerships and the bad luck I was having getting into a new lease, he instantly referred me to Sal. Sal made miracles happen and I am happily in my brand new Jeep Compass!!! I am thankful to both of them after being shot down by other dealerships and treated very poorly by several other sales people at those other dealerships. It's people like these guys that make a difference in the life of a busy single mom with not a lot of time on my hands or ability to shop around. I will be back when my lease is up for sure!!! Thanks AGAIN! Sincerely, Angela Atkinson More

Ok service Purchased a 2018 jeep . After looking around I was helped by Sam Russo we talked about an 2019 jeep price was more than I wanted to spend. Sam was ab Purchased a 2018 jeep . After looking around I was helped by Sam Russo we talked about an 2019 jeep price was more than I wanted to spend. Sam was able to get a good price on a 2018 new jeep that I wanted. More

Oil Change/Tire Rotation The new service guy (I forgot his name but he came from Suburban CDJR) was awesome. He made sure to check my concern that 5 quarts of oil be used for The new service guy (I forgot his name but he came from Suburban CDJR) was awesome. He made sure to check my concern that 5 quarts of oil be used for my JL rather than 6 for the JK. More

Leased 2019 Dodge Ram Leased a new 2019 Ram. Gary Riashi always comes through to get me into the vehicle that works best for me. He repeatedly goes above and beyond by ke Leased a new 2019 Ram. Gary Riashi always comes through to get me into the vehicle that works best for me. He repeatedly goes above and beyond by keeping me informed of specials and promotions. His knowledge of the product and ensuring a speedy delivery have and will always keep me coming back to Sterling Heights DCJR. More

Leased 2019 Grand Cherokee Leased a new 2019 Grand Cherokee. Gary Riashi was instrumental in getting us the best price for our trade which put us into a new Grand Cherokee. Th Leased a new 2019 Grand Cherokee. Gary Riashi was instrumental in getting us the best price for our trade which put us into a new Grand Cherokee. This marked our 9th vehicle delivery with Gary and Sterling Heights DCJR. A loyal repeat customer is not something that happens by accident. More

Good experience All staff was professional and polite. Everything was clean. The waiting room was comfortable. The job was done in a very reasonable amount of time. All staff was professional and polite. Everything was clean. The waiting room was comfortable. The job was done in a very reasonable amount of time. More

Horrible customer service Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told the Made an appointment for service online a week in advance. I received a confirmation the day of and a call the day prior only to show up to be told they don’t accept appointments and would have a two hour wait. On top of that, I went in to the showroom to look into leasing a new vehicle as mine is ending soon. Was handed of to Sales person John Spica. This was by far the worst encounter with a sales person I’ve ever had. John was rude, explained nothing (besides that he’s been in the business for a long time), and was zero help. I was inquiring about an email I received from that location. John spoke down to me like I knew absolutely nothing. He asked me very rudely, So what are you trying to accomplish,” after I spent the last ten minutes explaining my exact situation. I inquired about a Jeep Compass Trailhawk and John told me that they don’t exist and he had never saw one, I had to pull up the model on my phone. I can accept being told you’re not able to get me into the vehicle I’m looking for at my price point, but not when it done so in a rude, demeaning fashion. I will certainly not be returning to Sterling Heights CDJR for service or for sales. More

Gary made the experience awesome!! Because of the great service that I received! Gary went above the call of duty, to make the a very pleasant experience for my family. Thank you so mu Because of the great service that I received! Gary went above the call of duty, to make the a very pleasant experience for my family. Thank you so much Gary!! More

Oil change Service is ok but I liked making an appointment told they no longer do that. For 4 years I paid about $30 last year told it went up to $60 now $69 not Service is ok but I liked making an appointment told they no longer do that. For 4 years I paid about $30 last year told it went up to $60 now $69 not happy seems excessive. More

unsure It was very nice of Gary to inform me the next day after I dropped my car off that is was halfway done. But two days later I tried to call all day and It was very nice of Gary to inform me the next day after I dropped my car off that is was halfway done. But two days later I tried to call all day and no one would pick up the phone, very frustrating. When I finally got through I learned it was done, when I do not know, and he said he was surprised no one contacted me that is was. They found no leaks so I am not sure if I am happy about that so I keep cardboard under my car to see if it had stopped. When I picked up my car it took 20 minutes to get it, not sure why ( took it to the service desk to ask why it is taking so long and someone had to be told to get it).When I got the car it was filthy from sitting and not understanding why they could not wash it since it had been they since Monday and got it Thursday night. :( More