Sterling Heights Dodge Chrysler Jeep Ram

Anthony Turner is all business in getting you the best deal. Anthony Turner at Sterling Heights Chrysler, Dodge, Jeep is back and still working the best deals. He leased me my 2016 Ram 1500 and he took all my d Anthony Turner at Sterling Heights Chrysler, Dodge, Jeep is back and still working the best deals. He leased me my 2016 Ram 1500 and he took all my details, determined my wants and needs. Then He found the vehicle I wanted at a price and yearly mileage that suited my needs perfectly. He just recently returned to work after some time off and he sent me a letter telling me I could turn in my leased vehicle early and get into a vehicle 2 model years newer for about the same monthly payment. Well, I am here to tell you that he got me a great new truck for the same payment, and added 3,000 miles a year! I would recommend Anthony Turner at SHCDJ to anyone interested in getting the vehicle you want where you understand everything that you are paying for. Anthony Turner doesn't play any games with you. he got me into the truck I wanted and out the door in under three hours. I spent 15 minutes at the dealership and was driving home a great new vehicle. More

Don Hintz at Sterling Hiehts Doge Don Hintz was very knowledgeable about the vehicle we purchased .Friendly and went out of his way to show us different options to get us the best deal Don Hintz was very knowledgeable about the vehicle we purchased .Friendly and went out of his way to show us different options to get us the best deal. I would definitely be back for my next vehicle purchase. More

Sterling Heights Dodge A+ Class Act Having the worse experience at Parkway dealer on Hall in Macomb about 5min from my house, i went to Sterling. I was treated like a real person right Having the worse experience at Parkway dealer on Hall in Macomb about 5min from my house, i went to Sterling. I was treated like a real person right from the get go. i sitting down talking to sales person within 5min. I was test driving in 20min and gave them a deposit for a new Ram 1500 after 1hour. The sales person i was working with left the next day for a new job but they immediately had another sales person by the name of Jim Michel take over and complete the transaction Amazing customer service, could not be happier! Thank you, Jim and Sterling Heights Dodge! Daniel More

Bad experience If there was less than 0 stars than I would left it. I called the dealer to get Quotes and the first Sales person never returned my call. I called ag If there was less than 0 stars than I would left it. I called the dealer to get Quotes and the first Sales person never returned my call. I called again and spoke to different sales man. He was very rude and did not even mentioned his name. Wow what bad service More

Great buying experience Pat made the overall buying experience a good time —No hassle—- Everyone at the dealership is friendly and put you at ease—- Thanks getting the van we Pat made the overall buying experience a good time —No hassle—- Everyone at the dealership is friendly and put you at ease—- Thanks getting the van we wanted—- and making things a breeze More

Buying-leasing They make the experience fast and easy special kudos to Pat Mosely my sales rep who does a fantastic job👍👍👍also Monique Harwood is a pleasure to de They make the experience fast and easy special kudos to Pat Mosely my sales rep who does a fantastic job👍👍👍also Monique Harwood is a pleasure to deal with no pressure 👌👌👌 More

Good value, Efficient, and Fast I was recently in the search for a Dodge Durango, but the ones that were available weren't as good a deal as here. Kevin Derby was a great salesman w I was recently in the search for a Dodge Durango, but the ones that were available weren't as good a deal as here. Kevin Derby was a great salesman who answered all of our questions and knew exactly what to show us. He even made sure the whole process didn't take as long as expected, less than an hour. Kudos to you guys! More

Do Not Purchase a Chrysler, the Warranty is a sham. I purchased a 2013 Chrysler 200 with 29,000 miles on it from an outside vendor 8 months ago. In November the vehicle all of a sudden began to overheat I purchased a 2013 Chrysler 200 with 29,000 miles on it from an outside vendor 8 months ago. In November the vehicle all of a sudden began to overheat and leak a thick yellow substance. I immediately pulled over and took it to the nearest auto repair shop. They diagnosed the problem as a cracked engine block. I obtained a second opinion from and they found the same issue as the first. I contacted the nearest dealership and verified the car was still under warranty. The dealership verified it was under powertrain warranty and should be covered. I took the car to the dealership on November 15th to have them inspect the vehicle. The sales advisor Lisa said she would have her mechanics look at it and she would get back with me. Just two days went by and she notified that the wrong type of coolant had been put in to the system and that they were unable to look at my vehicle until my coolant system was totally flushed. I acknowledged her concern and asked the dealership what I had to do to ensure the system was properly flushed. She said I would take it to an outside vendor, that their DEALERSHIP was not capable of flushing the coolant system. I thought this was very odd, but I obliged the request, I took it to an outside vendor and purchased coolant from the dealership to ensure the proper coolant was put in the vehicle. The outside vendor completed the request and I paid them the $150 and they removed the thick yellow substance with a bright purple coolant the dealer suggested. I then took it back to the dealer that same day. Lisa again had her tech look at the vehicle and she assured my problem had been fixed. I specifically asked is there any signs of the thick yellow substance in the coolant? She assured me there was not, I asked if my engine oil level was low, she assured me it was not. It was a $50 diagnosis charge. I paid the fee walked out to my car in the parking lot and opened the hood. I immediately saw a thick yellow substance that had formed in my coolant system I had just paid to replace. I then check my engine oil level, it was low. I immediately walked back into the shop and asked what the deal was, after she had just assured me neither of those issues were present. She said her tech had gone home for the day and was unable to answer my questions. So I left the dealership without my car. Over a week went by before I finally hear from the dealership and they again said there is nothing wrong with my engine. They claim my entire coolant system now needs to be replaced it will cost over $1600 and is not covered under my power train warranty. I asked to speak to a tech and she said she would have one call me back. I waited 3 days and heard nothing. I finally drove back to the dealership to try to speak to someone who could help me. I spoke with James the Sales advisor and he said that the gelling in the coolant system is a well known issue. I was 6 months out of my warranty but he gave me the number for the Chrysler help desk and he assured me that they would help me. I called the Chrysler help desk and they said there was absolutely nothing they could do for me, I was not subject to any financial assistance because I did not originally purchase the vehicle. I called back to the dealership and spoke with James and he said to keep trying, speak to someone in charge. I told him at this point I would happily pay the $1600 to have my car fixed and working. He then began to tell me that the $1600 in replacing the coolant system was only a step in the rest of the process. Even if i replaced the entire coolant system it does not necessarily mean the engine would be the problem. I then called Chrysler and spoke with Chris a manager in charge who said that once I replace the coolant system there could be multiple other sources of the yellow substance and that could be put into my engine which would now void my power-train warranty. Despite using all Chrysler brand fluids and work somehow my warranty could be voided from a well-known Chrysler issue. My car has been there for over a month and I have to decided to go with an outside vendor to ensure they do not receive any more of my business, and to never buy a Chrysler vehicle again. More

Lease of new 2018 Ram Big Horn Just completed the purchase/lease of a new 2018 Ram 1500 4x4 Big Horn, simultaneously turning in my 2016 Ram. The entire process from start to finish Just completed the purchase/lease of a new 2018 Ram 1500 4x4 Big Horn, simultaneously turning in my 2016 Ram. The entire process from start to finish was an excellent experience. Beginning with the Dealership calling to advise me of the special deals being offered for end of year savings. Then enabling the early turn-in of my 24 month lease (3 months early) to take advantage of the opportunity. The purchase/lease not only permitted me to get a new 2018 with more content, but also at a much lower monthly lease cost than current. Joli Walkowiak was my sales person - extremely personable, competent, and resourceful. Dealership staff support was also excellent. More

Quick trip easy to deal with! I always have a great experience when I visit! I will be returning in the future for all my service needs! I don't see why people blame the dealer whe I always have a great experience when I visit! I will be returning in the future for all my service needs! I don't see why people blame the dealer when Chrysler is the maker of the vehicle not the dealership. Of course people write bad reviews because let's face it when you have car troubles your never happy. Out reviews I've read seem to be manufacturer issues that they have to follow steps at the dealer in order to get paid for their work. If the issue is with a product blame the manufacture not the store you bought it at. More