Sterling Heights Dodge Chrysler Jeep Ram - Service Center

Excellent I showed up randomly on a Saturday morning and from the time I pulled my car into the service area I was promptly greeted, my issues discussed and the I showed up randomly on a Saturday morning and from the time I pulled my car into the service area I was promptly greeted, my issues discussed and the repair process started which included a potential tire replacement and a recall. They were able to repair my tire without replacing it which saved me additional time of having to chase down an insurance reimbursement check. I have taken cars to various dealerships for repairs over the years and some have been very frustrating to say the least but this trip went exceptionally smooth and easy. More

Terrible I went in for an oil change tire rotation and to check on a noise I had coming from my car. My car spent five days in the shop with zero updates and n I went in for an oil change tire rotation and to check on a noise I had coming from my car. My car spent five days in the shop with zero updates and no help given. I was told that they couldn’t proceed with my service because my wheel lock key wasn’t in my car. Which wasn’t put back in my car from previous service from the same dealership. Now I was told that I couldn’t order a new set of wheel locks because the packaging for the actual set wasn’t in my car. I was also told twice I would receive a call for updates on my car which I didn’t receive. When I finally got my car back after calling three separate times for an update inside the glove back was the packaging for my set of lug nuts and wheel locks minus the wheel lock key. Which I was told was no where to be found and they couldn’t order a new one without the information inside that packaging. Now. I have never seen this packaging before, I’ve cleaned out my entire car multiple times since my last check up. And that box wasn’t in there. So they either found it from last time and placed it right inside my glove box on top or they put a random one in there because it wasn’t there in the first place. i was told the service people checked and the girl I talked with on the phone said she would check as well and again was told it was no where to be found that I would have to have the locks removed and have regular lug nuts put on. Also as far as the noise goes in my car. It’s still there because nothing got checked. After spending five days in the shop the main issue I had didn’t get touched, I got no updates towards the problem and when I went to go pick it up there was zero conversation about my car itself. No explanation no questions absolutely nothing. I was without my car for five days while it sat and got no work done on my problem. And whenever I called about it I was told either no updates or that she (Wafa) would call me back for more information which she never did multiple times. More

dissapointing I needed brakes and a couple of rotors. The service rep said when it was done he would call and set up the shuttle to pick me up. I received a text th I needed brakes and a couple of rotors. The service rep said when it was done he would call and set up the shuttle to pick me up. I received a text that my truck was done , I waited for a phone call but it never came. I called the service cashier she said she would set up the shuttle and call me when he left. A half hour still no call , so I called back and she said he already left. After paying I went back to the service rep. to get my keys and he said no one told him the repair was complete. He got my keys and never showed me the old parts. I think for $820.00 I could see what I paid for. Usually after service you would return my truck washed but not this time. More

Body shop The gentlemen who helped with my car issue went out of his way to address the problem -did it in a timely-friendly matter to my great satisfaction! I The gentlemen who helped with my car issue went out of his way to address the problem -did it in a timely-friendly matter to my great satisfaction! I am most appreciative !! Eileen Treppa More

Oil Change I have a Service Contract that Sterling Heights does not use, but the Service Adviser made a phone call and was notified that they could honor it. I h I have a Service Contract that Sterling Heights does not use, but the Service Adviser made a phone call and was notified that they could honor it. I had my oil changed and tires rotated in a short amount of time, and was then on my way. More

Oil Change I was concerned as St Hts Dodge no longer schedules by appointment. I was there less than 10 minutes which was terrific. I was in and out. I was concerned as St Hts Dodge no longer schedules by appointment. I was there less than 10 minutes which was terrific. I was in and out. More

Very professional and friendly I liked the idea of the oil change express line not requiring an appointment. The employees are very friendly, accommodating and very professional an I liked the idea of the oil change express line not requiring an appointment. The employees are very friendly, accommodating and very professional and organized. The waiting area has everything that you need to be comfortable. More

Oil change and tire rotationi I came in to have a oil change and tire rotation. The service was very good. The oil change express line worked out good and was fast. I came in to have a oil change and tire rotation. The service was very good. The oil change express line worked out good and was fast. More

Quick and precise Excellent turnaround for the work that was performed. Great quality and very courteous and knowledgeable staff. Took care of all issues without delay Excellent turnaround for the work that was performed. Great quality and very courteous and knowledgeable staff. Took care of all issues without delay including recalls. More

Oil Change & Tire Rotation I had a great experience during this visit and past visits. I stopped in for an oil change and tire rortation without an appointment. Gary greeted me I had a great experience during this visit and past visits. I stopped in for an oil change and tire rortation without an appointment. Gary greeted me and entered me into the system quickly. The waiting area was clean and had all necessities. Overall, this is a great dealership for service. More