Sterling McCall Acura

Great experience and service 👍🏻 Leased an Acura MDX, great car, and the service provided at Sterling was excellent. It was a friendly and relaxed environment. Definately, I would go Leased an Acura MDX, great car, and the service provided at Sterling was excellent. It was a friendly and relaxed environment. Definately, I would go back there again. More

No car wash I just,make an appointment before at my arrive, the person in the phone offer me a car wash after the oil change, thay,nevwr happen, they,just made t I just,make an appointment before at my arrive, the person in the phone offer me a car wash after the oil change, thay,nevwr happen, they,just made the oil changed and not car wash. More

Excellent Service As usual Excellent service led by Antonio Mora. He explained what is going to be done and the amount of time it will take. Very courteous too. As usual Excellent service led by Antonio Mora. He explained what is going to be done and the amount of time it will take. Very courteous too. More

Service outstanding They made servicing my MDX a breeze. Quick and friendly. Everyone worked hard to make sure I had a quality experience. Would definitely use them again They made servicing my MDX a breeze. Quick and friendly. Everyone worked hard to make sure I had a quality experience. Would definitely use them again More

Sterling McCall has served me well through 3 Acuras Service has been great through 3 different Acuras over. 12,year period. Two of the cars were used over 140,000 miles, then handed down . Service has been great through 3 different Acuras over. 12,year period. Two of the cars were used over 140,000 miles, then handed down . More

Excellent Customer Service My car needed serious work in the engine. When I walked into the service department at the dealership, Charlie Chea stayed with me and explained all t My car needed serious work in the engine. When I walked into the service department at the dealership, Charlie Chea stayed with me and explained all that would take place. He always kept me updated with the status of my car while I was out of town. When I returned, he and the rest of the crew in that department were very helpful. I didn't have to wait for any extended period of time during the entire process. I strongly recommend this dealership and have made it my first choice for any service and maintenance issues. More

A/C issue A/C would stop cooling during long trips out of town. When the vehicle is stopped and restarted, in most cases, it would start cooling again. However, A/C would stop cooling during long trips out of town. When the vehicle is stopped and restarted, in most cases, it would start cooling again. However, the cooking and not cooling continues throughout the road trip. After the service the aur is cooler. I will not know how it does on a long trip until I go on another road trip. More

Excellent Service 😀!! Everytime I took my car for service, they were real nice and courteous. They were quick when doing it and they went everything they did for my car. I Everytime I took my car for service, they were real nice and courteous. They were quick when doing it and they went everything they did for my car. If they have to they will go out their way to make you satisfied as an customer. More

A1 Service of 2014 Acura Fast courteous service. Everyone here knows their job and does it well. I will continue to return to this dealership because I trust their advice an Fast courteous service. Everyone here knows their job and does it well. I will continue to return to this dealership because I trust their advice and the work of their mechanics. More

AVOID! WASTE OF TIME AND MONEY! PROFESSIONAL LIARS. It's a shame that I have to even give this place one star to leave a review but here goes. To start, we were looking at a 4Runner this dealership h It's a shame that I have to even give this place one star to leave a review but here goes. To start, we were looking at a 4Runner this dealership had listed at their location. We live in Denver so we made sure to get as much information from the sales person over the phone regarding the condition of the vehicle prior to committing to the car. The sales person at first interaction was very rushed and pushy. He wanted us to sign documents to agree to a price on the car before even seeing or driving it. Maybe he had too much coffee at 6pm? Who knows. But once we confirmed that they were going to perform the usual 180 point inspection for used vehicles at a brand name dealership, we waited for the results. Shortly after, our sales person told us everything checked out with inspections and it was going to be cleaned that night so it was ready for us in the morning. Easy right? NOPE! Once my husband was able to test drive it, he noticed issues that sent the car back to their mechanics only to show there were three rather important elements that needed replacement. When we mentioned that the sales person confirmed everything checked out, he rebutted with "I meant the safety checks that are Texas standards checked out. Not the mechanical inspection." So then why tell us the car checked out as far as the safety regulations? SHADY AMBIGUOUS LANGUAGE. At this point, the dealership agreed to replace the cheapest and easiest problem which was fine by us. The other two [which included shocks and struts] they quoted around a $1,000. After doing some research on the 4Runner, I called my husband to confirm the vehicle did not have a high performance suspension system as that would be a much higher price tag confirmed by a shop near our house to replace all the necessary parts to which the sales person confirmed 'It's just the stock suspension.' I confirmed with a Toyota dealership that this model did in fact have the high performance suspension as part of the package and promptly called my husband. He began pressing the sales rep for a firm verbal confirmation that we were not dealing with this high performance suspension system, his confidence in their 25 year mechanics started to drop off saying '25 years isn't that long to know what kind of suspension system they were looking at.' SHADY AMBIGUOUS LANGUAGE. After all of this misleading information from the sales staff and 5 hours at the dealership, we walked away from the car and the entire ordeal cost us several hundred dollars for my husband to waste a day off at their dealership without any offers of transportation back to an airport. I strongly urge anyone looking for a car to avoid this dealership like the plague. But for those of you that like having papers shoved in your face while being given the run around or having your questions completely ignored by the sales reps and the managers, then enjoy your experience with the steaming cesspool of a business that is Sterling McCall Acura in Houston Texas. More