Sterling McCall Acura

car appraisal Have been coming to Sterling McCall for years. I have been wanting to trade in my Acura sedan for an Acura SUV for some time. I had my car appraised Have been coming to Sterling McCall for years. I have been wanting to trade in my Acura sedan for an Acura SUV for some time. I had my car appraised in July at Sterling McCall and have since been in contact with a couple of sales people. I came in on Friday to get my car re-appraised and brought my Dad for company and a second opinion. Several sales people gave us the run around. First, they said it take 20 minutes, which would make sense since they have already appraised my car just a couple of months ago. During that time, we had asked to look at a pre-owned vehicle they had on the lot. About 35 minutes went by and they told us they had sold the car we were interested in. There were several men in the managers office, just talking and laughing, did not appear the dealership was even busy or working on appraising my vehicle. During this point, someone who appeared to be a sales manager told us it would be a couple more minutes and offered for us to go out to dinner on them if we would make a deal with them today. We told them we were not going to make a snap decision and needed to know how much they were offering for my car before we could make our next move. A lot more time went by and we still did not have an answer on the figure they were willing to give for my vehicle, a 2014 Acura ILX. We wound up getting the keys and leaving without a figure. As a young women, I felt as if they could have cared less about my business, even though I was paying cash! They were not transparent and just kept us going in circles and wasted our time. This situation proved to be unfortunate. I always enjoyed getting my car serviced with Charlie in the service department. I wound up purchasing a car this weekend, and it was not from Sterling McCall. More

Best Car Buying Experience Ever At an inopportune time, I had a car accident that resulted in my car being a total loss. Needless to say, this was the worst time for me to purchase At an inopportune time, I had a car accident that resulted in my car being a total loss. Needless to say, this was the worst time for me to purchase a car. A friend recommended Mr. Darrell Babineaux at Sterling McCall Acura. Mr. Babineaux provided phenomenal customer care and service. I explained my current situation to him, and his response was don't worry I will help you purchase a car. He asked what kind of car I wanted and directed my to their website. I selected the car I wanted, and he pretty much did the rest. Because of my demanding work and work schedule, he drove the car to me for my review and test drive. I spent less than an hour at the dealership before I driving away in my new car. The finance managers were very kind and helpful as well. My pleasant experience with Sterling McCall did not end with the contract signing. Mr. Babineaux followed up with me after a day or two to see if I was enjoying my car and to extend further assistance if needed. I have purchased several cars in my lifetime, but I must say this time was the absolute Best Experience I have had when buying a car. I received 5 Star treatment. I highly recommend Mr. Babineaux and the finance team at Sterling McCall. Thank you all, especially Mr. Babineaux, for his professionalism and comforting demeanor. May God richly bless you for being the answer to my prayer! More

Airbag recall Broderick did a great job making sure my car was fixed after the airbag recall. They provided a good rental car, cleaned out my fuel, and recharged my Broderick did a great job making sure my car was fixed after the airbag recall. They provided a good rental car, cleaned out my fuel, and recharged my battery. Good service overall. More

Testimony I'm a recent flood victim from Louisiana. I lost a 2012 Acura TSX. Trusted dealers and cars in Louisiana became far to none seemingly since just abou I'm a recent flood victim from Louisiana. I lost a 2012 Acura TSX. Trusted dealers and cars in Louisiana became far to none seemingly since just about every area in Baton Rouge was flooded. I got in contact with Mr. Darrell Babineaux with Sterling McCall. Needless to say, my credit was not on point and I was able to get financed. Mr. Darrell Babineaux and the team players at Sterling worked diligently to help me especially since I traveled from BATON ROUGE to Texas (Missouri City) to purchase a car. We began over the internet, Mr. Babineaux followed through with several phone calls. He kept me informed with every single step that he was undertaken and road blocks. I have never seen such a professional, dedicated, honest, and faithful sale person in my life. Not only was Mr. Babineaux this person but all whom I came into contact with at Sterling McCall once I arrived. I felt like First Lady Michelle Obama. I didn't have to wait on anything. All documents were completed. The only thing that was needed was my signature on the documents. The vehicle was parked in the front cleaned and detailed. I received a great deal on A CERTIFIED ACURA. It is with my sincere pleasure to recommend Mr. Darrell Babineaux as your next sales person, and Sterling McCall Acura for your next purchase of a vehicle. I give testimony of it. One thing I do not do is play with my Faith and my Faith in Jesus. Jesus lead me to Sterling McCall. Oh and Chris is another person I had the pleasure working with also. Mr. Darrell and Mr. Chris are truly the DREAM TEAM OF PUTTING CUSTOMERS FIRST!!! #sterlingmccall/darrellbabineauxnumberome# More

Great Service over the phone and in person We just bought a used BMW Z4 through Sterlng McCall Acura and the service was amazing. We had been shopping for about 2 weeks online and came across We just bought a used BMW Z4 through Sterlng McCall Acura and the service was amazing. We had been shopping for about 2 weeks online and came across Darrell Babineaux online from Cars.com. We looked at cars all over San Antonio but just had to make a trip to Houston just from talking to Darrell and how he took care of us. We received great service all around including the financing process with Arturo Salayandia. Thanks so much guys! We'll be back!' More

Babineaux is Awesome Darrell was very honest and informative. The whole team is awesome. We went for one TLX and left with a TLX and an RLX. Prices could not be beat. I Darrell was very honest and informative. The whole team is awesome. We went for one TLX and left with a TLX and an RLX. Prices could not be beat. I highly recommend Sterling Acura and Darrell Babineaux More

Purchase (Used) I contacted my cousin Darryl Babineaux on Monday morning told him what I wanted and by days end all I had to do was go and sign my paperwork and pick I contacted my cousin Darryl Babineaux on Monday morning told him what I wanted and by days end all I had to do was go and sign my paperwork and pick up my vehicle that is what you call service. He had done all the leg work before I got there and I drove in from Port Arthur and I was very pleased with my purchase and everyone that was involved in the transaction. More

Jack Chambers from service department Excellent employee!! Very helpful always gets things done timely. Appreciate every bit of his help. Very friendly, kind and happy person!! Thank you s Excellent employee!! Very helpful always gets things done timely. Appreciate every bit of his help. Very friendly, kind and happy person!! Thank you so much Jack for everything you do!!! More

Outstanding service department! Sterling McCall's service department is by far the most outstanding group of people you will ever have the opportunity to associate yourself with. I a Sterling McCall's service department is by far the most outstanding group of people you will ever have the opportunity to associate yourself with. I am over 40 years old, so I can say I have dealt with many service writers, technicians, porters, etc. etc., and these individuals are very professional and courteous. When I went out to purchase a new car, in 2013, for my wife, we shopped everywhere from Ford to BMW. We ultimately decided on the 2014 Acura MDX, which was just rolling off the truck in July 2013, and we are very happy with it. Almost immediately I had to take it in for service and that's where it almost got very ugly. The dealership I leased from was very close to my house, no other reason, but they almost ruined my whole experience. On all 5 visits to their service department I thought wow, what a mistake I made coming here. Finally, I decided to drive 13 miles out of my way, to a different Acura dealer, Sterling McCall, and as angry as I was by this point, I am so glad I did. I was at the point that I actually considered turning my lease in early and paying the penalties. However, after dealing with Sterling McCall, I not only love the Acura name again, I went ahead and bought out my lease. I really want to thank you folks at Sterling McCall service for proving to me that there are still people out there who actually care about one another and not just their bottom line. More

Chinese Tires - buyer beware I purchased a certified preowned Acura MDX at Sterling McCall Acura in June 2015. My purchase experience was fine ... no issues at all.  My problem oc I purchased a certified preowned Acura MDX at Sterling McCall Acura in June 2015. My purchase experience was fine ... no issues at all.  My problem occurred three months later when I had a blowout on a rear driver-side tire.  When removing the failed tire I discovered that a piece of plastic ... yes plastic ... had penetrated the treads and sidewall, causing the blowout.  I also learned that the tires that Sterling McCall installed, to meet the certification requirements for my "luxury" preowned vehicle, were Chinese-made "Linglong Crosswind" tires.   It didn't take but about ten minutes of research on my iPhone to find out that these tires are very poor quality and quite possibly dangerous, not to mention costing me about 5 miles to a gallon in fuel efficiency.   I replaced all four tires with quality Michelins and had the Linglongs sent to the dump where they belong. Shame on me for not doing my homework at the dealership before my purchase, but I find it appalling that Sterling McCall chooses to jeopardize their customer's safety as well as their reputation just to save a few bucks.  I shelled out over $1,200 to replace the crappy Chinese tires with the Michelins and I would have gladly upgraded from the Linglongs, perhaps saving about half of this, had the dealer offered it at the time of purchase. We even took our issue up with Acura and they stood by their dealership. So be it. This will be the last Acura I own as well. Hello Lexus! My wife and I were fortunate it wasn't a front tire that blew or we may have had a serious accident.  I will not do business with this dealership or any Acura dealership again simply because I'm convinced these greedy practices aren't limited to tire selection.  I will also be sure everyone I know is aware. More