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Sterling McCall Acura

Houston, TX

Overview
Reviews
Vehicles
4.8
614 Reviews
Call Dealership (713) 596-2300
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10455 Southwest Freeway

Houston, TX

77074

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Showing 614 reviews

March 22, 2024

I was not pleased with this visit. Outside of speaking with the person checking me in outside, my rep never approached me with any details or questions pertaining to my checkin or rec More

by Ness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Le
Report | Print
Mar 26, 2024 -

Sterling McCall Acura responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Sterling McCall Acura responded

Thank you for your feedback about your experience with the rep because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Valerian Kuznestov General Manager val@sterlingmccallacura.com

Helpful
March 21, 2024

Very polite, professional, and efficient. I was fully informed in detail what needs to be done and approximately time it will take. Thank you, Service Advisor Brandy Ramirez. More

by Jian Chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Report | Print
Mar 23, 2024 -

Sterling McCall Acura responded

We're glad to hear about your positive experience with Brandy! Thank you for your kind words and for choosing us for your service needs.

Helpful
March 20, 2024

Brandy, the service advisor was great. She made sure all needed work was done and took good care of my Integra! More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Report | Print
Mar 22, 2024 -

Sterling McCall Acura responded

It's fantastic to hear that you had a great experience and that Brandy provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 19, 2024

David is the best consultant. Takes care of every detail. He ensures complete customer satisfaction. More

by RJ
Recommend Dealer
Yes
Employees Worked With
David
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Mar 21, 2024 -

Sterling McCall Acura responded

It's fantastic to hear that you had a great experience and that David provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 17, 2024

As always, the service appointment, thanks to Kevin Martinez, professional and efficient. In and out on time, More

by cdcollette13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez, Service Advisor.
Report | Print
Mar 19, 2024 -

Sterling McCall Acura responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
March 16, 2024

They make feel like special. And helping on the deal. The amount of available brand new vehicles is amazing More

by Javierhdez15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gilbert, Grecia Vega
Report | Print
Mar 20, 2024 -

Sterling McCall Acura responded

It's great to hear that you feel special and valued at the dealership. We're thrilled that our team was able to assist you with your deal, and we appreciate your positive feedback about the wide selection of brand-new vehicles available. We look forward to welcoming you back soon!

Helpful
March 15, 2024

I’ve worked with Sterling McCall for many years. I keep coming back because the service is great! More

by Jessica Barrientos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Inessa
Report | Print
Mar 19, 2024 -

Sterling McCall Acura responded

Thank you for the kind words Jessica! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
March 14, 2024

Brandy was so amazing and friendly. Wonderful service and helpful and communicative. Would highly recommend her and will continue asking for her directly. More

by kimtdoan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy Ramirez
Report | Print
Mar 16, 2024 -

Sterling McCall Acura responded

That's fantastic to hear! We're delighted that Brandy provided you with such an amazing and friendly service experience. Thank you for recommending her, and we'll make sure to pass along your positive feedback. We're here to help and ensure your continued satisfaction with our services.

Helpful
March 13, 2024

I’ve been getting my Acuras serviced at Sterling McCall since the 90s. I’ve never had an issue or reason to o complain. They’ve always been timely and fair. My service advisor has been Christian Gonzalez f More

by Kaura W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gonzalez
Report | Print
Mar 16, 2024 -

Sterling McCall Acura responded

We're thrilled to hear about your long-standing positive experience with Sterling McCall Acura! Thank you for your loyalty and for choosing us for your automotive needs. We look forward to continuing to serve you in the future!

Helpful
March 13, 2024

Great friendly service from Kaitlyn. Walked through all the additional recommendations. Very thorough inspection of the vehicle. More

by RWHHouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Le
Report | Print
Mar 15, 2024 -

Sterling McCall Acura responded

We're thrilled you had a great experience with Kaitlyn at Sterling McCall Acura! Our team aims for thorough inspections and clear communication. Thank you for your kind words and recommendation!

Helpful
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