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Sterling McCall Toyota

Houston, TX

4.3
512 Reviews

9400 Southwest Freeway

Houston, TX

77074

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Showing 512 reviews

February 06, 2024

Great place great service. Great sales. So different than what I have heard about other organizations More

by Wolfeeee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service , Brian Luviano, Elizabeth Ayala
Feb 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Great service Great service great service great service great service. Great service. Great service great service great service great service. Great service. Great service. More

by djgaryh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Feb 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Always amazing. Job completed fast and right to the point. Rick is a great service guy More

by Wolfeeee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Feb 09, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Rick provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 03, 2024

Service are great and fast, great great job job job job job job job job More

by albertovelasco28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Feb 07, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 03, 2024

Arrived with two green tire stem caps. ...(the other two were stolen). I asked them for two replacements. Come out, even the two I had were removed and replaced with all black. I didn't ask More

by hardingjones3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 21, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for what you experienced this misunderstanding during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at pkrenzer@sterlingmccalltoyota.com. I look forward to speaking with you. Paul Krenzer, Service Director

February 02, 2024

My experience buying my dream SUV was simply Amaaaaaaaaaaazing!!! Excellent service! Lupita Mercado is the best, very professional and very friendly, she got me the white color Toyota RAV4 that More

by nmidence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lupita Mercado & Harry Nguyen
Feb 04, 2024 -

Sterling McCall Toyota responded

We're thrilled to hear that your experience buying your dream SUV was amazing at Sterling McCall Toyota! It's fantastic that Lupita provided excellent service, helping you get the Toyota RAV4 you wanted. Harry's professionalism and friendliness during the finance process made it easy and well-explained. Thank you for recommending Sterling McCall Toyota, and we look forward to welcoming you back in the future. Cheers to your new Toyota RAV4!

February 02, 2024

Everyone is very kind. The service was easy. Was my first time going, But I felt like I had had nothing to worry about my car was in good hands. More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera, Brian Luviano, Elizabeth Ayala
Feb 08, 2024 -

Sterling McCall Toyota responded

We're thrilled to hear that everyone at the dealership was very kind, and that your service experience was easy. It's great that, even on your first visit, you felt like your car was in good hands. Thank you for choosing our dealership, and we appreciate your positive review!

February 02, 2024

the dealership is good. they have good and fast service in the express service department. More

by jonny438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio
Feb 04, 2024 -

Sterling McCall Toyota responded

Glad to hear you had a positive experience! Quick and reliable service is always a plus. Safe travels!

February 02, 2024

Service advisor was professional and knowledgeable. He resolved issues fast and went above and beyond for me . Excellent job . Fast service More

by Orkhan1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilson
Feb 06, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that the service advisor was professional, knowledgeable, and went above and beyond to resolve your issues. Providing fast and excellent service is a priority. Thank you for choosing us, and we appreciate your positive review!

February 02, 2024

Prior to going to the dealership, I called several times to see if they had the car I was looking for and was it still available. The service manager Luis was completely unresponsive and gave me false infor More

by Rajuncajun7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Diego and Rahat isiam
Feb 09, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (713) 270-3967. I look forward to speaking with you. Keegan Savell General Manager Direct: (713) 270-3967 ksavell@sterlingmccalltoyota.com

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