Back

Sterling McCall Toyota

Houston, TX

4.3
528 Reviews

9400 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 528 reviews

February 12, 2024

Maintenance was quick, they have placed an oil filter for a previous model car on mine though. I bring them the correct one for changes now. I believe it is also being overfilled under the same specs as the More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Feb 14, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 713-270-3924. I look forward to speaking with you. Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com

February 11, 2024

I had to get my car serviced and Jean and the others from the service department were awesome. Great attention to detail, super helpful, and polite. They were awesome to work with and resolved the issue with More

by Cristian Llanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Zalaya
Feb 13, 2024 -

Sterling McCall Toyota responded

Thank you for taking the time to share your positive experience with Jean and the service department! We're thrilled to hear that they provided excellent attention to detail, were super helpful, and resolved the issue with your car quickly and effectively. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you for any future servicing needs. Safe travels in your well-maintained car!

February 08, 2024

We bought a used car for my granddaughter. The staff was friendly, helpful, and professional. More

by mcmjill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Ellis
Feb 10, 2024 -

Sterling McCall Toyota responded

We're delighted to hear that your experience buying a used car for your granddaughter was positive, with friendly, helpful, and professional staff. Thank you for choosing our services, and we wish your granddaughter many enjoyable miles in her new car!

February 08, 2024

Have always had friendly and courteous employees willing to help with any issue, question or anything I need. More

by angmendoza15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Feb 10, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a friendly and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 07, 2024

Friendly and respectful services provided. Clean amenity’s, just need a little more on snack choices for people who are staying to wait when veichle being service. More

by Btrinh69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Feb 10, 2024 -

Sterling McCall Toyota responded

We're pleased to hear that you received friendly and respectful service and that the amenities were clean. Thank you for your feedback regarding snack choices for those waiting during vehicle service. We appreciate your input, and we'll certainly consider it for improvement. Thank you for choosing our services, and we look forward to serving you again in the future!

February 07, 2024

Friendly and professional staff members. The waiting lounge was perfect with free WIFI and drinks and snacks. More

by johnalofe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano, Elizabeth Ayala
Feb 10, 2024 -

Sterling McCall Toyota responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

February 07, 2024

Overall, I had a good experience with this dealership. .. the reason for the 2 star knock was because of financing. In no way should it take 2.5 hrs to finalize financing on ANY vehicle. This led to a VERY More

by JJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahat, Jordan, Omar
Feb 21, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for the long wait time to finalize financing. I would like an opportunity to fix this and earn your business, please contact me at bluviano@sterlingmccalltoyota.com. I look forward to speaking with you. Brian Luviano, General Sales Manager

February 06, 2024

Great service Great service great service great service great service. Great service. Great service great service great service great service. Great service. Great service. More

by djgaryh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luviano
Feb 09, 2024 -

Sterling McCall Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 06, 2024

Always amazing. Job completed fast and right to the point. Rick is a great service guy More

by Wolfeeee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Feb 09, 2024 -

Sterling McCall Toyota responded

It's fantastic to hear that you had a great experience and that Rick provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 03, 2024

Arrived with two green tire stem caps. ...(the other two were stolen). I asked them for two replacements. Come out, even the two I had were removed and replaced with all black. I didn't ask More

by hardingjones3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Feb 21, 2024 -

Sterling McCall Toyota responded

Thank you for bringing this to my attention. I apologize for what you experienced this misunderstanding during your service visit with us. I would like an opportunity to fix this and earn your business, please contact me at pkrenzer@sterlingmccalltoyota.com. I look forward to speaking with you. Paul Krenzer, Service Director

...
14
...