Steve Hahn Auto Group

I typically have a really good experience with you! I made an appointment to have an oil change, two recalls fixed, and to check on my squeaky brakes. I have a very busy life, so I had to plan this acc I made an appointment to have an oil change, two recalls fixed, and to check on my squeaky brakes. I have a very busy life, so I had to plan this according to my schedule. When I was notified that the car was ready, I walked into the maintenance office and waited for a short time. About 15 minutes later, a female employee walked in and asked what I was there for. I told her my name in the make and model of the car. She got the paperwork and told me that two recalls had been fixed. I asked her if the oil change had been done, and she said “it doesn’t look like it.“. The employee also told me that I cannot make an appointment for an oil change. It was first come first serve. This was confusing to me, considering I made an appointment to have several things fixed only two of the four were done. She was very rude and not helpful at all. There was also another woman behind me, picking up her car at the same time. Your employee did not direct either of us where we could pick up the cars, and when she saw us wandering around in the parking lot, looking for our vehicles, she came out and seemed very annoyed that we didn’t know where to go. So now I’ve had two of the recalls fixed, but apparently there is another one, and I still did not receive an oil change. I don’t have any idea of when I will be able to come back in for the service. The service at Steve Hahn is always been wonderful, especially with Sam Nelson, but this interaction was pretty negative, and I felt that it was out of the norm. More

No loaners available. Had to buy a new car while I waited for my car to be fixed while it was under a full factory warranty through VW. Repairs went fine though! Had to buy a new car while I waited for my car to be fixed while it was under a full factory warranty through VW. Repairs went fine though! More

Customers needs are first and foremost. Great team. They go above and beyond to assure a positive experience every time. Great team. They go above and beyond to assure a positive experience every time. More

Dealership was very friendly, very welcoming! It was my first first big purchase and I really appreciate Curtis walking me through and helping me find the perfect car for myself and my family. It was my first first big purchase and I really appreciate Curtis walking me through and helping me find the perfect car for myself and my family. More

They where unprofessional he kept rushing through the paper work they didn’t keep their promises on the gas and they where going to change me to take the tent off the window when he new they where illega paper work they didn’t keep their promises on the gas and they where going to change me to take the tent off the window when he new they where illegal More

Rick in service saved me thousands. .!! I drove over an hour to your location because my local VW dealership lacked the experience and knowledge. Kennewick told me to get a wheel alignme .!! I drove over an hour to your location because my local VW dealership lacked the experience and knowledge. Kennewick told me to get a wheel alignment, and then said I needed a new wheel bearing. Rick found a small piece of metal stuck to a magnetic disc in my wheel bearing. That caused all my problems. Well worth the drive, and I will be going there for the entire time I own VW vehicles..!! More

Ruben made the car buying experience better than expected. He worked with us for a while to make sure we made the right choice for our lifestyle and preferences. Very patient, professional and knowl expected. He worked with us for a while to make sure we made the right choice for our lifestyle and preferences. Very patient, professional and knowledgeable. We purchased a great vehicle with great support. I highly recommend working with Ruben when it comes to your next vehicle purchase. You can't beat his honesty and knowledge. More

Fantastic people to deal with They sell excellent products Kiss rental best on the road products Kiss rental best on the road More

Ruben was extremely helpful and knowledgeable! He never tried to “sell” me a car just guided me to where I wanted to go. Great experience here once again He never tried to “sell” me a car just guided me to where I wanted to go. Great experience here once again More

I've been working with Trent on all my service calls and he has been AWESOME!!!! All of the staff is so kind. he has been AWESOME!!!! All of the staff is so kind. More