Steve Hahn Auto Group

Had our car for almost 3 months. When we picked it up it was filthy dirty and the key battery was dead and the car wouldn’t start. The oil dipstick handle was broken off. Aside When we picked it up it was filthy dirty and the key battery was dead and the car wouldn’t start. The oil dipstick handle was broken off. Aside from that it was a great experience- not. More

Atzy was great to work with on my car deal. She wanted to make sure I was happy with my final purchase. She cared about me and what I wanted. I would like to have the opportunity to buy my next She wanted to make sure I was happy with my final purchase. She cared about me and what I wanted. I would like to have the opportunity to buy my next car from Atzy too! More

The dealership is trash. They lie and cheat and do not keep their word. The service department is horrendous. I'm convinced that Trent is a narcissist, he tells you things th They lie and cheat and do not keep their word. The service department is horrendous. I'm convinced that Trent is a narcissist, he tells you things then he underdelivers and then you are gaslighted into saying nothing you are saying is actually correct. You also get sold the wrong warranty, then they won't return your calls, even though you have paperwork stating you had purchased a different warranty. Anyways, the only people who have even remotely helped me were Curt in sales, Jaz in sales, and Jared the service manager, somewhat, not even to his full potential. More

Loved working with Shawntae and Jeri. They were so friendly and helpful. When there was an issue with the first cars financing they worked to get me approved and ready to go in a car Shaw They were so friendly and helpful. When there was an issue with the first cars financing they worked to get me approved and ready to go in a car Shawntae knew I’d love. She clearly listened and wanted to be sure I was satisfied, which I was. More

I've been in your service department and many times in the past and have purchased two vehicles from your dealership. Unfortunately, my latest experience was the worst. I called ahead and let him know I w the past and have purchased two vehicles from your dealership. Unfortunately, my latest experience was the worst. I called ahead and let him know I was bringing my Kia sell toes in for a oil change and tire rotation. I understand that it's the first come first serve basis so I expected a wait time. When I arrived at the dealership they told me my vehicle was next in line and the wait would be approximately 55 minutes The wait ended up being well over 2 hours and I actually had to go back to the service drive for them to find my keys to let me know that the vehicle was done. When I got in the vehicle there was oil fingerprints on the driver's side door. Not a big deal but a little bit unprofessional. The major issue was when I looked at my service invoice the mechanic put comments that he aired all four tires to 35 lb and rotated them in addition to the oil and filter change. When I looked at my tire pressure gauge on my vehicle I could see that the tire pressures were 28 PSI to 30 PSI. So, obviously he had not checked the air pressure on any of my tires. This makes me wonder whether or not he actually rotated the tires. I didn't mark them but if he said that he did the air pressure and didn't then how can I be sure that he actually rotated my tires. Very unsatisfied with the overall experience on this day. Thought it was worth letting you know More

They were very professional and helpful. I would recommend them to anyone who is looking to buy a car. I would recommend them to anyone who is looking to buy a car. More

Purchased a used vehicle. Was told by the salesman the check engine soon light would be fixed with an oil change. Less than 24 hours of me having the car in my possession, tha Was told by the salesman the check engine soon light would be fixed with an oil change. Less than 24 hours of me having the car in my possession, that light was back on. Contacted the salesman and he said he’d have to get authorization for the repair. It’s now been two months since I purchased the vehicle. Now the vehicle has an oil leak. Still no word on authorization for fixing the light that I was told would be fixed with an oil change. I will never recommend anyone buy a vehicle from Steve Haun’s. It’s been a very unfortunate and dishonest experience for me. They sure did take my cash quickly, but they have not followed through on their end of things at all. More

Both and Johnny and Jazmyn did a wonderful job helping me through the sales process and explaining how my car works and all the features that come with the Kia Connect services through the sales process and explaining how my car works and all the features that come with the Kia Connect services More

Jaz saved the whole experience for me! ! Almost walked! She’s a superstar! Give her a raise ! Almost walked! She’s a superstar! Give her a raise More

The dealer already had a car picked out but pretended that the choice was mine. The dealer refused to allow any negotiation on the price. The finance agent rewtotehe contract as soon as he heard that I that the choice was mine. The dealer refused to allow any negotiation on the price. The finance agent rewtotehe contract as soon as he heard that I would be paying more money as a lump sum later, without consulting with me. Because he forgot to ask for a check, he called me at work several times so that I would provide the check. He next called me several times to ask me to provide proof of my gross income and requested that immediately, which I did. He then informed me that the loan was not approved for the agreed upon term and the interest would be raised. It was only after telling him that I was going to take my business elsewhere, that he agreed to work with the financing to grandfather the original rate. He then blamed me for not giving him the gross income on the sales floor. He also emphasized that he went to bat for me on the grandfathered interest rate. I have drawn several points about this, none of them good. More