
Steve Hahn Auto Group
Yakima, WA
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618 Reviews of Steve Hahn Auto Group
The dealership is very professional, helpful, and friendly. They help with even the smallest details like replacing the cover on our key fob at no charge! They are awesome!!! friendly. They help with even the smallest details like replacing the cover on our key fob at no charge! They are awesome!!! More
Had our car for almost 3 months. When we picked it up it was filthy dirty and the key battery was dead and the car wouldn’t start. The oil dipstick handle was broken off. Aside When we picked it up it was filthy dirty and the key battery was dead and the car wouldn’t start. The oil dipstick handle was broken off. Aside from that it was a great experience- not. More
Atzy was great to work with on my car deal. She wanted to make sure I was happy with my final purchase. She cared about me and what I wanted. I would like to have the opportunity to buy my next She wanted to make sure I was happy with my final purchase. She cared about me and what I wanted. I would like to have the opportunity to buy my next car from Atzy too! More
The dealership is trash. They lie and cheat and do not keep their word. The service department is horrendous. I'm convinced that Trent is a narcissist, he tells you things th They lie and cheat and do not keep their word. The service department is horrendous. I'm convinced that Trent is a narcissist, he tells you things then he underdelivers and then you are gaslighted into saying nothing you are saying is actually correct. You also get sold the wrong warranty, then they won't return your calls, even though you have paperwork stating you had purchased a different warranty. Anyways, the only people who have even remotely helped me were Curt in sales, Jaz in sales, and Jared the service manager, somewhat, not even to his full potential. More
Loved working with Shawntae and Jeri. They were so friendly and helpful. When there was an issue with the first cars financing they worked to get me approved and ready to go in a car Shaw They were so friendly and helpful. When there was an issue with the first cars financing they worked to get me approved and ready to go in a car Shawntae knew I’d love. She clearly listened and wanted to be sure I was satisfied, which I was. More
I've been in your service department and many times in the past and have purchased two vehicles from your dealership. Unfortunately, my latest experience was the worst. I called ahead and let him know I w the past and have purchased two vehicles from your dealership. Unfortunately, my latest experience was the worst. I called ahead and let him know I was bringing my Kia sell toes in for a oil change and tire rotation. I understand that it's the first come first serve basis so I expected a wait time. When I arrived at the dealership they told me my vehicle was next in line and the wait would be approximately 55 minutes The wait ended up being well over 2 hours and I actually had to go back to the service drive for them to find my keys to let me know that the vehicle was done. When I got in the vehicle there was oil fingerprints on the driver's side door. Not a big deal but a little bit unprofessional. The major issue was when I looked at my service invoice the mechanic put comments that he aired all four tires to 35 lb and rotated them in addition to the oil and filter change. When I looked at my tire pressure gauge on my vehicle I could see that the tire pressures were 28 PSI to 30 PSI. So, obviously he had not checked the air pressure on any of my tires. This makes me wonder whether or not he actually rotated the tires. I didn't mark them but if he said that he did the air pressure and didn't then how can I be sure that he actually rotated my tires. Very unsatisfied with the overall experience on this day. Thought it was worth letting you know More

Both and Johnny and Jazmyn did a wonderful job helping me through the sales process and explaining how my car works and all the features that come with the Kia Connect services through the sales process and explaining how my car works and all the features that come with the Kia Connect services More