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Steve Landers Chrysler Dodge Jeep RAM - Service Center

4.4

350 Lifetime Service Reviews

401 Colonel Glenn Plaza Loop, Little Rock, Arkansas 72210

350 Reviews of Steve Landers Chrysler Dodge Jeep RAM - Service Center

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January 18, 2019

"Good service"

- CHARLOTTEWOODWORTH

The service was awesome, quick in and out. The price was reasonable for the work that was done appreciate the timely manner in which it was done. Yes I recommend this dealership to my family and friends

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Recommend Dealer
Yes
Employees Worked With
Drew Warburton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Craig Noteboom
January 17, 2019

"Tire Replacement"

- Stephanie

very accommodating and friendly. they even remembered me from my last visit. I also use them for regular maintenance and am always satisfied. I will continue to return for service and new car sales.

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Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
January 15, 2019

"Service "

- Steve

Work to address multiple recalls was completed more quickly than estimated. Service writer was prompt and courteous. Shuttle driver was personable and polite. Recalls were corrected.

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Yes
Employees Worked With
Kenneth Oswalt
January 15, 2019

"First time service "

- donniepace

Everyone was very courteous and helpful. Great environment. I Think I have found my service home hopefully from here on out and possibly when it’s time to get a new one.

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Yes
Employees Worked With
Ken Oswalt Kendra Mann
January 15, 2019

"Great"

- McBreezy

My salesman was very knowledgeable about what he was selling and the extra amenities. His customer service skills are the bomb. Antonio was the best I've had. Thanks Steve Landers

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Yes
Employees Worked With
Antonio Thompson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephen Williams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 13, 2019

"Great"

- cordell2099

Usually going to any dealership on a Saturday would mean you wasted part of your day away but not at Steve Landers Dodge i was in and out in 1hr or less for a oil change and that is greatly appreciated.

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Recommend Dealer
Yes
Employees Worked With
Dont really know anyone by name but they are all outstanding
January 07, 2019

"Overall a great experience. Few bumps."

- tpanicola

Initially I was not happy. There was some indecision as to what was going to happen before fixing my Jeep. Once that was taken care of, I was treated like royalty. Shout out to Austin Vann who helped get everything worked out and rolling!

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Recommend Dealer
Yes
Employees Worked With
Austin Vann
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 05, 2019

"Always great customer service"

- probertson

We've been several times to the dealership since we bought this car over 2 years ago, twice for recalls and other times for service like oil changes, tire rotations, etc. Everyone we've dealt with has been very friendly and helpful. The wait times weren't terrible and we've always been treated with respect, like we are important customers.

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Recommend Dealer
Yes
Employees Worked With
Coral Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Coral Smith is the only name I can remember...we dealt with him when we bought the car back in 2017
January 04, 2019

"Review of my experience"

- sbishop3

I know this is lengthy and may not get read but I wanted to go ahead and let you all know my experience. I called a week or so in advance due to recalls brought to my attention from Mopar. So we setup an appointment for Tue Dec 11 but I had to push that until Dec 13 for other reason, so that provided you all a couple of extra days to get parts that were needed to be ordered (which was why we had set it for a week out after talking to one of your guys there.) So I dropped my Jeep off at the appointment time on 12/13. and was told it would be at least Friday before done because parts needed to be ordered, which was a bit of a surprise since it was scheduled a week later from the call for parts to be ordered. So then on 12/14 was told it wouldn't be done because brake lines showed wear and needed to be replaced, which is a good thing since that was part of the recall steps and definitely needed to be addressed, which I was thankful they found. On 12/17 was told that brake lines done on 12/15 but needed the steering angle sensor to be corrected b/c showing offline. On 12/18 was told another day because needing to get another technician to look because original technician at class, and later was told part still not in anyway. On 12/19 told another day, 12/20 got a text saying it was ready, I was out of town so Chris had someone deliver to my house that day, which was helpful. But as you can see I had been without a vehicle for 6 days and never offered a rental or anything to make it more convenient since I was without my vehicle. On 12/21 got home and drove to work, noticed a wetness on the ground but thought it was dew from the night, went to go get lunch and noticed that still there was some dripping, sent a video of the information via text, but got no reply While driving to get lunch the brake light came on and on while on a hill the brakes were losing power and I had to put it in park to not roll through the stop light I was waiting on. Since noon replied to my text I called and was told that I needed to call a tow company you all use because seems that when it was put back together possibly it was not properly connected for the brake lines since they were redone. Later that day sent text asking for any update but received no reply. No new information sent over the weekend and then we were into the Christmas holiday, so on 12/26 I sent a text and again no reply. Received a call that I missed on 12/27, so I sent a text, and then called to discuss my Jeep with your person. In conversation with him was told that this brake line leak had nothing to do with the brake lines being replaced because one of the places it was leaking was not anything you all touched. Seems a bit strange that I didn't have a leak before hand but had one after lines were changed, etc and that it would cost me just under 700 bucks to correct. Confirmed in text that the work quoted over phone for the 688 and change was the work I would have you all do and was told the new part wouldn't be in until Sat 12/29. On 12/29 got a text done just after 3, replied saying I will pick it up but you all closed at 3, so Jeep would stay there until 12/31 when back open. Got invoice and the amount was 785 and change not the 688 and change that was quoted. So I sent a reply asking about this but noone replied. Since I had now been without a vehicle for 18 days pretty much I paid the bill and picked up my Jeep on the 31st.

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Recommend Dealer
No
Employees Worked With
Christopher Lawhon, Geovany Valenzuela
Jan 14, 2019 -

Steve Landers Chrysler Dodge Jeep RAM responded

S Bishop, we apologize your brake line recall work took so long and that it extended over the holidays, as well as for the irregular communication on our part. We'd like to speak with you about your experience and see if there's anything we can do to help. Please give our Customer Relations Manager Laura Mullinax a call at (501) 374-4848. Thanks.

January 03, 2019

"Much improved—very helpful service provider"

- jlrush14

This visit to Steve Landers was far more enjoyable than previous visits. Geovany Valenzuela (with service and repair) was friendly and helped me get a fair deal on my repair.

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Recommend Dealer
Yes
Employees Worked With
Geovany Valenzuela
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