Steven Nissan

Service Center is Crooked! My son had a ice-related tire issue. Car was towed to the Nissan dealership for an ESTIMATE. Ultimately, we arranged to have the car towed from the Ni My son had a ice-related tire issue. Car was towed to the Nissan dealership for an ESTIMATE. Ultimately, we arranged to have the car towed from the Nissan dealership to a different shop and our favored mechanic. Nissan service dept. then refused to release the car to anyone unless we paid a $100 "service charge". BS!! No work was done, no work was authorized, but they claim they had to run hours of "diagnostics" to determine an estimate. It was such a flagrant lie. Since they couldn't make money on the high estimated repairs, they held the car hostage. THEY ARE ROTTEN to the core...RUN!! DO NOT DEAL WITH THESE JERKS. More

Car purchase These people are a waste of ur time,,,feed u nothing but lies are very rude ....i would not recommend anyone buying a car from here. These people are a waste of ur time,,,feed u nothing but lies are very rude ....i would not recommend anyone buying a car from here. More

Amazing I had visited Staunton Nissan and had an extremely bad experience. So I went on Harrisonburg Nissan to see if they had what I was looking for and they I had visited Staunton Nissan and had an extremely bad experience. So I went on Harrisonburg Nissan to see if they had what I was looking for and they did. I inquired about an Xterra and Chuck called me to come look at it within an hour. He set me up with Blaine who was amazing. He listened and I felt more like I was working with a friend instead of a salesman. They got me into my Xterra that same day! I would recommend everyone go see Chuck and Blaine..... More

poor service Last year was in a car accident and totaled my Juke. Went here looking to purchase a new Juke. Saw one on line, talked per phone with salesman and wa Last year was in a car accident and totaled my Juke. Went here looking to purchase a new Juke. Saw one on line, talked per phone with salesman and was quoted a price. When we arrived to purchase the price jumped considerablely. Back and forth we went with them lowing the price but added the price of a package that was already included in the base price. I could not believe they thought we would fall for this schreme. We left without a purchase, but next day the manager called and was extremely rude to us. Ended up buying a Juke 50 miles away where we were treated with respect and kindness. Won't ever be back to H'burg Nissan again. More

Came here to have a OEM part tested and or warrantied. The "parts manager," what a joke, was less than helpful and rude in his comments. Immediately went to the dealership 30 mins down they road and they The "parts manager," what a joke, was less than helpful and rude in his comments. Immediately went to the dealership 30 mins down they road and they were more than willing to help. Wont be going back. More

My husband and I bought a used 2007 white Nissan quest My husband and I bought a used 2007 white Nissan quest van in December 2011. We found the van via the internet. Our friend negotiated a deal with My husband and I bought a used 2007 white Nissan quest van in December 2011. We found the van via the internet. Our friend negotiated a deal with this dealership via an employed salesperson. An agreed amount to 19,100.00 (out the door/no fees) with no processing fees was reached. My husband received a bill of sale for 19,439.80 which included a 301.00 processing fee. After a 3 hour drive and upon arrival to pick up the vehicle, the driver's side tire was found to be bald (and the other tires were in very poor condition). The pictures on the internet did not show the bald treads. We met at a sister dealership in Covington Virginia. When we mentioned this to them, they immediately helped us determine what type of tires they were. The tires were found to be a run-flat model that had been recalled. In addition, there were no tire places that stocked these specialty tires due to the price. Covington dealership immediately called Harrisonburg Nissan and told them what we had found, and that they didn't understand how the tires had passed inspection. Harrisonburg Nissan stated that they didn't know that this van had a PAX system with run-flat tires (even though it only took the Covington dealership 10 minutes to find out). Also, they said they didn't know the back tire was bald. At this point, they promised to buy us new tires and help pay for new rims (because these tires are in recall and new rims must be purchased with regular tires). Due to snowy conditions, we could not drive our van home, so we had to stay in a hotel nearby. Also, the driver's side mirror on the visor was broken and Harrisonburg Nissan agreed to send us a new part for it as well. They also promised to send us the second set of keys. No visor parts were ever sent (despite numerous reminder phone calls. The keys arrived 5 weeks later (after many phone calls). The check for the tires was $500.00 when the total cost will be over $1200.00. Numerous emails and phone calls were made. My husband spent many hours researching the best tires and cheapest rims available that best matched the van. We even sent quotes via email for the new tires. At this point, we will be pursuing legal action. This dealership should have known that this vehicle had these recalled tires. They also should never have passed these tires upon inspection. This is incompetency and false promising at it's best when it comes to a dealership. It's unacceptable, and I would never deal with this business again. More