Stevens Creek BMW

Great experience I usually complain because I live in Morgan Hill and have to travel to San Jose or Santa Clara for my BMW service. Then I am stuck in traffic on the w I usually complain because I live in Morgan Hill and have to travel to San Jose or Santa Clara for my BMW service. Then I am stuck in traffic on the way back all for an oil change. However I checked in with Cal and he promised to have me out by 2:00 or before horrendous traffic. He came through and had my car all washed and ready to go. Great service! More

Top notch! My service advisor was very knowledgeable and friendly. I'll recommend BMW Stevens Creek to my friends and coworker with BMW. Thank you to all the S My service advisor was very knowledgeable and friendly. I'll recommend BMW Stevens Creek to my friends and coworker with BMW. Thank you to all the Service staff! More

Very Very good experience on my first service My First Visit to BMW, Steven's Creek has been excellent one. Kudo's to Tyler LEM, he is very knowledgeable and honest, a trust worthy guy. My First Visit to BMW, Steven's Creek has been excellent one. Kudo's to Tyler LEM, he is very knowledgeable and honest, a trust worthy guy. More

Excellent Experience at the Service Center This review is only for the Service Center: Just had another service appointment with Jeff Jones for my X5. Excellent experience overall! Jeff is a g This review is only for the Service Center: Just had another service appointment with Jeff Jones for my X5. Excellent experience overall! Jeff is a great service advisor. My car was done and ready ahead of schedule. I would definitely highly recommend this Service Center location to other ones. More

Bought a new 330i with BMW Stevens Creek I worked with T. J Singh.He was very kind and helpful to find the perfect match for the car in budget. It was easy and service was very good. Excelle I worked with T. J Singh.He was very kind and helpful to find the perfect match for the car in budget. It was easy and service was very good. Excellent experience and would definitely recommend other for purchase. More

Excellent service and response My recent experience with the Stevens Creek BMW was very comforting. Assessment of the problem , resolution and overall response was excellent .I rec My recent experience with the Stevens Creek BMW was very comforting. Assessment of the problem , resolution and overall response was excellent .I recommend this place for any BMW services. More

Excellent customer service! Bought my new 3 series, thanks Manny for hekping me find my favorite car, he’ Very kind, expert and honest. I definitely recomend this place to all m Bought my new 3 series, thanks Manny for hekping me find my favorite car, he’ Very kind, expert and honest. I definitely recomend this place to all my friends and families! More

Huge disappointment Recently purchased a 540i and it was easy, reasonable and fast. No complaints. Purchased Perma Plate finish and called for appointment. Couldn't fit m Recently purchased a 540i and it was easy, reasonable and fast. No complaints. Purchased Perma Plate finish and called for appointment. Couldn't fit me in and provide a loaner car for 3 weeks. Finally took it in and it took 45 minutes and several complaints before a service advisor saw me. Advisor was fine, paperwork was fast. Then told to wait for call for loaner. Another 25 minutes pass before I am called and they had run out of loaners. After waiting 3 weeks? They used a local rental agency that gave me a car that so reeked of cigarette smoke, it was disgusting. I went right back in and complained to the service manager, Chris. He apologized and said they were short staffed. Promised a call that afternoon with update. Call never came. Also had a problem with heads up display so they said service would now take 2 days instead of one. It took 3 days. No fix for heads up display was found. It took 30 minutes just to pick up my car when I came back and that was only because I refused to wait in line again. It would have taken an additional 25-30 minutes if I had waited. Staff was fine, Problem is entirely with management. I have owned Lexus, Audi, Mercedes, etc. Worst service experience I have ever had and it wasn't even close. More

Took too long and was much too expensive to replace a failed The battery in my 330I failed and I had the towed to the dealership Monday afternoon. The next day they suggested a diagnostic test that I found ques The battery in my 330I failed and I had the towed to the dealership Monday afternoon. The next day they suggested a diagnostic test that I found questionable but agreed to. The final report came in a text message late Tuesday afternoon. I could not read the report on my phone and requested an e-mail. The e-mail arrived Wednesday morning. I responded to the e-mail immediately and requested the battery be replaced. Expected the car to be ready later the same day. When I called about the car late in the afternoon, the service advisor had not received the e-mail. I checked into it and found tha the e-mail I had replied to was mailed by Stevens Creek BMW and CCed to my advisor. I finally picked up my car Thursday afternoon an paid $ 808 for the battery replacement, $214 for the battery and $577 for labor. The labor looked like this: 1 hour for diagnostic, 1 hour for replacement and 1/2 hour to register the battery. COME ON More

New car Bought a new X1 certified pre owned - like the no haggle deal - cleaned and washed the car - in and out in 3 hours! that was a first for me when buyin Bought a new X1 certified pre owned - like the no haggle deal - cleaned and washed the car - in and out in 3 hours! that was a first for me when buying a car. More