Stevens Creek Subaru

In the dark when it comes to your own car and it's status! Still have not received my car or call backs about my car. I just put my car in before the Christmas weekend Dec 23,15 for diagnostic. I was stated t Still have not received my car or call backs about my car. I just put my car in before the Christmas weekend Dec 23,15 for diagnostic. I was stated that I would get a call back next day about all the testing and what is wrong, never got a call back. I figured it was holiday week to cut some slack. Waited 3 days and called on Saturday, due to no call back. Then stated my service advisor was not in on Saturday Dec 26,15 and to call back Monday. Called back Monday Dec 28th, and was stated I need to change parts, which they have on HAND and it should be done by Weds Dec 30th. Waited till Weds and call backs, nothing. Left another message for Service advisor which still did not get back to me. Took time out of my day to drive to Stevens Creek Subaru the following Saturday Jan 2nd, 2016 and was stated that they were missing a part to change the clutch assembly and it won't come in until Mon. Jan 4th, and since the tech is on vacation Mon, it won't be repaired till Tues Jan 5th, 2016. Called today Jan 4th just to see if things are in order and if we are on track so I can get my car back. Was stated I would get a call back from my service advisor. (I am not putting the name of my service advisor down, because although I am very upset by not getting my call backs and status on my car, I do not want anyone to get into trouble) I just want this issue to be known by Subaru that keeping customer's in the dark about there car is very nerve racking. Borrowing cars from Family members and basically asking friends to plan ahead to take me to the dealership is not easy when you have a toddler running around. Just follow ups and actual customer service, a quick call about status on my car is all I wanted. If the car is gonna take a week it's fine. If the car takes two weeks or a month that's fine too, just don't make me chase and call in waiting for a call back and info on my car telling me it would be done this day, and I call in and then actually come to the shop and get the answer face to face vs. just a call. At this point still no status if the part came in, and if the car is still on track to get on the expected date. More

Dishonest and rude. The finance manager misled me and I ended up with an extended warranty with a third party company. When I returned to the dealership to cancel the The finance manager misled me and I ended up with an extended warranty with a third party company. When I returned to the dealership to cancel the service contract, I was given the runaround by everyone at the dealership. The finance manager has ignored all attempts to contact him. I have been to many dealerships on Stevens Creek Blvd, I would have to say that Stevens Creek Subaru is the No. 1 stealership on Stevens Creek. More

Horrible heartbreaking experience. They took my drivers license, insurance, address, after I was already pre approved to re-run my credit. Then sold the car to someone else. They took my drivers license, insurance, address, after I was already pre approved to re-run my credit. Then sold the car to someone else. More

*********HORRIFYING EXPERINCE SUBARU OF STEVENS CREEK****** If I can give Subaru of Stevens Creek in San Jose a negative or 0 score I would. This is the worst place to buy a new car or pre-own vehicle. The MANG If I can give Subaru of Stevens Creek in San Jose a negative or 0 score I would. This is the worst place to buy a new car or pre-own vehicle. The MANGER RJ IS THE RUDDEST PERSON I HAVE EVER ENCOUTER. I could not believe the RACIST REMARKS he was saying. I was absolutely appalled. When you think of crooks, liars, and aggressive salesman doing anything to close a sale it would be Subaru of Stevens Creek. I told my coworkers, friends, and family about my experience and they were all shocked. I even heard similar stories of their experiences there. They were all unsatisfied. Directors of Subaru please do an investigation on your team. If you guys are not meeting your numbers in sales its probably because of RJ the manager. And if you are its not the customer service here because it’s horrible!!! Subaru is a brand that sells itself, not the employee here. Nothing against the salesman Dave Barbosa he is a nice guy unfortunately he is working under a manager RJ that cannot lead and is toxic to the company. You guys lost out on a customer I spent an extra 10k for better service and someone I feel comfortable working with. I would not recommend Steven Creek Subaru to anyone!!!! More

Rude, pushy, and unprofessional This review is for Hector, the (wannabe) floor manager"; avoid him at all costs unless you enjoy being badgered and condescended into buying before yo This review is for Hector, the (wannabe) floor manager"; avoid him at all costs unless you enjoy being badgered and condescended into buying before you're ready. He's the epitome of your stereotypical, pushy car salesman who cares only about trapping uninformed shoppers into a sale and doesn't know the first thing about genuinely winning a potential customer over. Hector basically ruined my entire experience by waddling over and running his mouth about how I shouldn't be test driving and putting (2) miles on a PRE-OWNED car if I wasn't going to buy it for sure. How am I supposed to know if I like a car without test driving? Another salesman even responded to my Yelp review by insulted me by telling me that I couldn't afford their cars and to go buy a Kia. Ironically, I might have come back in a couple weeks to buy had it not been for this guy. I don't know how he hasn't been fired yet, as I'm not the first to experience his repulsive attitude. This dealership is a joke. Go to Capitol Subaru for VASTLY better customer service. More

Everyone was polite, knowledgeable and they go out of their way to make you satisfied. I got my used Range Rover here a year ago and we have not had a single problem. We have only brought it in once and their way to make you satisfied. I got my used Range Rover here a year ago and we have not had a single problem. We have only brought it in once and it was just for an oil change and tire rotation. Really nice people here! More

ABSOLUTELY THE WORST SALES EXPERIENCE OF MY LIFE! Classic bait and switch! I was shopping for a used car to use for a 4 month work assignment in the Bay Area. Found a reasonably priced 2001 Outback Classic bait and switch! I was shopping for a used car to use for a 4 month work assignment in the Bay Area. Found a reasonably priced 2001 Outback on the internet, yet it was slightly over my budget of $7000 I had to spend total (the car was listed at $6899), yet made arrangements to test drive it. The car was very clean, and had good Carfax record, so I told the salesman (Robert) that I really liked the car, but only had $7000 total to spend. After being left in his tiny office for over an hour while he spoke to the manager, he finally came back and said that that they would $7000 out the door. Cool, I thought that was easy. They had me start filling out the paperwork, and then Robert came back a little while later and said sorry, they forget to add a fee, and that it would by $7111.16. I was taken back a little, but asked again, now this is out the door, taxes and everything are included? And Robert confirmed yes. I wrote a check for that amount which they took, and I told them that I'd have to come pick the car up tomorrow evening.They said no problem, but there were a couple people in front of me and that I'd have to wait a little while to process the paper work. After waiting another hour, now minutes before closing, they told me that they would finish the paperwork when I came back tomorrow to pick up the car. When I showed up the next day, Robert was not there, but was led to their manager to finish the paper work. I was told by the manager, Mahhud, that the price did not include tax. I was irrate, and through lengthly conversations, told him that I had confirmed with Robert that it did include tax, and in Robert's own words, "out the door price". Mahhud of course said they would never do this, and I'd need to pay another $800 tax. I wripped up the check, walked out, and bought a different car down the street. STAY AWAY FROM THESE GUYS! Ontop of all this, when looking at the car, it was missing the back compartment cover. I mentioned to Robert that I really needed one of those, and he said no problem, they would through one in, they have them laying around. Before leaving the night I was told to come back tomorrow and finish the paper work, I asked Robert if had gotten one the the compartment covers, and I was told, sorry, I couldn't find one that fit.....I should have known something was up then! More

I was ignored by the salespeople for almost 10 minutes and nearly walked out when a couple came in behind me and was offered assistance ahead of me. When I was finally assisted, the salesperson informed m and nearly walked out when a couple came in behind me and was offered assistance ahead of me. When I was finally assisted, the salesperson informed me that he was closing 3 deals at once and was in a hurry. I told him I came to test drive a used vehicle I saw on their website and that I called earlier to see if the car was still on the lot. He was annoyed with me because he had to look for the car on the lot, and when it wasn't there as someone had told me it was 2 hours earlier, he made me look on their website (in effect, doing his job for him). When I realized it was removed from the website within the last 2 hours, I agreed to test drive a different car. The salesman walked away from my countless times to assist other customers, chain-smoked when he did speak to me, and did not seem to listen to my needs. I did make a cash offer on a used car, but the finance department turned my offer down and offered no counter offer. I offered to raise the sale price if they would add a limited warranty and they refused to discuss further with me. I finally walked away when I asked the salesperson if I could get the car registered in the state I am moving to in 2 weeks and he informed me that I should pay the California registration fee and when I move out of state I should pretend I don't know I have to register my car within a certain time limit. I had a very bad feeling throughout the entire experience, and was not made to feel like a valued customer at all. It was extremely unprofessional. If you're looking for a Subaru in the area you might consider driving to Santa Cruz/Capitola instead. More