Stevens Creek Subaru - Service Center

put a tack in my wheel and harassed me claiming that I drove in with it this is a review for the service department, who employ advisors (Hector) who harass their customers, cause damage to their cars, drove in with it this is a review for the service department, who employ advisors (Hector) who harass their customers, cause damage to their cars, and has a service manager who doesnt seem to care to do anything. I went in for a regular maintenance that was included in my service plan. when it was "done" Hector the advisor called me and said there was a tack in my wheel. when I asked how this happened he said I rode in with it and that he saw it. When I told him I took photos of my car before I came in, and why if he saw it he didnt say anything, he proceeded to yell at me, throw things on the desk, swear at me, saying how dare I accuse them of putting a tack on my car. When the car came back to me, there was NO tack on the wheel. He took me back inside to finish my paper work, showed me some blurry photo of my car with some random spots on the wheel claiming it was a tack - and when I went outside, there was magically a tack on my wheel! when the manager came out, he did not apologize for the treatment, insisted I get new tires. I told him there was no way I'm doing anymore business with them, he gave me my paper work and just walked away. With this tack in my tire, I did indeed need new tires - and since its a Subaru AWD, I had to get all four replaced, spending about $1k. I have active cases with the Subaru Corporate, BBB, FTC, and CA Dept of consumer affairs open with this business. The service manager has not responded to my courtesy call. next steps is probably legal action DO NOT TRUST THESE PEOPLE. THIS IS JUST ONE OF A SEVERAL OTHER STORIES OF POOR SERVICE. How can an office-use tack, get stuck into the side of my tire? I had photos of my car before driving in with no tack. They claim they have photos / videos, then just actually show it to me. More

Class A service. Very caring, Knowledgable & Courteous . This is my 4th Subaru from Stevens Creek Subaru, and I feel blessed to associate with such professional peop Very caring, Knowledgable & Courteous . This is my 4th Subaru from Stevens Creek Subaru, and I feel blessed to associate with such professional people. More

Service advisor Anthony Luayon was terrific. He kept me informed by text, explained everything in detail and made sound recommendations. SC Subaru is the only place I will buy a Subaru and the o He kept me informed by text, explained everything in detail and made sound recommendations. SC Subaru is the only place I will buy a Subaru and the only place I'll have it serviced More

Very prompt check-in followed by on-time promise of readiness of the car. Made my day perfect as I had appointments after along with work commitments! readiness of the car. Made my day perfect as I had appointments after along with work commitments! More

This dealer ship parts return polices is not posted in the parts department, nor do the employees inform customers of the policy before they process payment for the parts. This is very deceptive business the parts department, nor do the employees inform customers of the policy before they process payment for the parts. This is very deceptive business practice. I would not do business with this dealership! Oh by the way Subaru of America is just as bad! They would not help me get a refund for a part I don't need, even though they agreed the dealer should have inform me of the return policy. More

Stevens Creek Service was wonderful. They serviced my car within a 2 hour period from dropping it off. Highly recommended. They serviced my car within a 2 hour period from dropping it off. Highly recommended. More

Subaru doesn't mark up prices like many others do. The exact model/trim I was looking for was available in two colors. Hamid was great to work with. They suggested using a tow hook license place holde The exact model/trim I was looking for was available in two colors. Hamid was great to work with. They suggested using a tow hook license place holder and I have to admit I had not even considered it, looks so much better that way. That Forester STI in the showroom is awesome! More

although it was a busy Monday when we went, the staff greeted us with pleasant attitude and the car maintenance itself didn’t take long. I like that there was a cafe in the waiting area with good food an greeted us with pleasant attitude and the car maintenance itself didn’t take long. I like that there was a cafe in the waiting area with good food and drinks. The bathroom was nice, clean, and well maintained. overall good experience for us. More

Staff are all helpful, friendly and make me feel as cared for as they will help me take care of my car. Ace, my service contact, was wonderful to work with too! for as they will help me take care of my car. Ace, my service contact, was wonderful to work with too! More

Tommy was very friendly - took care of all of my needs, washed my car well, super fast maintenance (my 36 maintenance was complete in just 90 minutes - WOW!). He also answered questions I had regarding ext washed my car well, super fast maintenance (my 36 maintenance was complete in just 90 minutes - WOW!). He also answered questions I had regarding extending my coverage etc. More