Stevens Creek Toyota

I have purchased the last two automobiles from this dealer. They have serviced both of them exclusively. I have never found the slightest reason to complain. dealer. They have serviced both of them exclusively. I have never found the slightest reason to complain. More

Very good services from the employee. Detail explanation, and patience with all my questions, fast paper work, warm welcoming. They have all the color and models in storage, you can do a driving test on the and patience with all my questions, fast paper work, warm welcoming. They have all the color and models in storage, you can do a driving test on the exact car you want to buy. More

Very efficient and to the point. Easy as buying an electric appliance. Both the sales person and account manager were very friendly. Overall, I had a very good experience with this dealership. electric appliance. Both the sales person and account manager were very friendly. Overall, I had a very good experience with this dealership. More

Excellent service,polite and friendly sales people that listened and understood my concerns regrding my trade and purchase and work hard to ensure I was satified with my purchase. listened and understood my concerns regrding my trade and purchase and work hard to ensure I was satified with my purchase. More

Was hesitant to take my car back to a dealer for service because dealerships seem to be more expensive. Anyway, that's what I learned from my previous experience with a Ford Dealer. Seventy bucks for a ligh because dealerships seem to be more expensive. Anyway, that's what I learned from my previous experience with a Ford Dealer. Seventy bucks for a light bulb? So, when my Prius lights went flaky, we waited a long time, checked the fuses and bulbs ourselves and finally went to Stevens Creek Toyota. The work was done in a timely manner, for HALF the price of my previous experience and THEY EVEN WASHED THE CAR! That never happened at Ford. Next time, I will not wait so long. We'll take it right in! The waiting room has all been redone and there's a salt-water fish tank that's more entertaining than any TV screen. We shopped the dealership floor and the accessories in the service department. Bathrooms were clean; there are vending machines, lots of leather-like chairs, 2 TV's and free WiFi and coffee. It was a pure pleasure to visit Stevens Creek Toyota that day. If you're hesitating, stop! Especially if your issue is a safety issue like mine was; you don't have to drive around like that! More

Had a great experience with the entire staff at Stevens Creek Toyota. We were looking for a commute vehicle and went to several other dealerships, and we selected Stevens Creek Toyota for their overall cu Creek Toyota. We were looking for a commute vehicle and went to several other dealerships, and we selected Stevens Creek Toyota for their overall customer service and pricing. More

My transaction was clean, short and to the point. Not like other car dealers. The dealership is very clean and roomy. The crew very knowledgable. Would and will buy from them in the future. like other car dealers. The dealership is very clean and roomy. The crew very knowledgable. Would and will buy from them in the future. More

Went to Stevens Creek Toyota mainly to get some follow up information on a new Prius. Was all set to get the Prius at another dealership, but still had more concerns that the first dealership could not answ information on a new Prius. Was all set to get the Prius at another dealership, but still had more concerns that the first dealership could not answer. For the sales staff there very knowledgeable about the product. So within a 45 minutes we had a deal. The price was right and the trade in value very fair. Also, Darlene in Finance was very thorough, friendly, and fast. She did not try to push extented warranties, etc. The most pleasant Finance person I have encountered. All in all, a very good experience. More

I went in with literally no credit...and a less than desirable trade in....I got a great price for a great truck...spent about 40 minutes total with all paperwork....done. They went the extra step to ac desirable trade in....I got a great price for a great truck...spent about 40 minutes total with all paperwork....done. They went the extra step to accomidate me....and their employees made the buying experience hassle free. Will definitely be returning. Thanks again, Phil Gonzales More

From the moment I arrived at the Stevens Creek Toyota Service departrment I felt welcome and confident that my car would be cared for and my service needs met for my 20K scheduled maintenance 9 AM appoin Service departrment I felt welcome and confident that my car would be cared for and my service needs met for my 20K scheduled maintenance 9 AM appointment. I also had a minor warranty issue to be addressed on an annoying side airbag cover panel that kept popping off. John Smith, the service tech that immediately greeted me, was very attentive and even though it was his first week working for Toyota, he had the needed service and people skills of a very experienced representative. His printer was not working and could not print out my work order but he handled that minor nuisance professionally and told me to go relax in lounge and he would bring a copy to me which he did promptly. My car was promised to be completed by 11 AM (longer then normal due to the warranty issue), which was fine for me as I had a movie to watch on my Kindle Fire and was delighted to see there were fresh donuts, bagels and cream cheese and of course free coffee. The very comfortable lounge also had several large flat screens to watch news or sports on making it an overall great waiting experience. My car was ready at 11:19, an acceptable margin of difference to the promised time. All work was completed as promised and the bill was about $20 less than expected; a nice surprise. I asked the service manager jokingly that greeted me before checkout, if they had also washed the car as they pulled it out and he discovered they hadn't and ordered it into the car wash...nice, one less thing for me to do that day! Finally, I always enjoy going in to pay my bill as Heather and the cashier staff are always courteous and in fact make paying a bill an enjoyable process and a fun visit. Bottom line is I look forward to my next visit in November which was scheduled in my email before I even left the premises. This dealorship seems rabid about making sure they meet your expectations and even exceed them and follow up with numerous emails of thank yous and survey requests. They truly set the bar very high for other Toyota service departments and far surpass their neighboring dealors on Stevens Creek I have visited who seem bothered by your presence when you come in for service or help. More