Stevens Creek Toyota

Rick and Eddie were really friendly and helpful. Went out of their way to please. Rick would print out coupons for you, and made sure you were treated with excellent service. Go to Rick and Eddie, they will of their way to please. Rick would print out coupons for you, and made sure you were treated with excellent service. Go to Rick and Eddie, they will take care of you. Others were not so friendly, would not even take the time to print out the free online coupon for you. It was on their own website. The little gestures means a lot. Eddie is the manager of the service department, he was also very professional and friendly. Have taken my car to Stevens Creek Toyota for everything, even changed my tires. They were very helpful and I will continue to bring my car into Stevens Creek Toyota for service. Will also buy my next car there for many generations to come. Thank you very much Rick and Eddie, level 5 service. More

on feb 1 2012,my wife and I purchased a 2012 tacoma truck. the sales department especially joseph wei and the finance department manager was very helpful and courteous during theentire transaction. I w truck. the sales department especially joseph wei and the finance department manager was very helpful and courteous during theentire transaction. I would certainly recomend stevens creek toyota to all my friends. More

I came into this dealership with the mindset that I wanted a new Tacoma and that I was going to trade in my Hyundai Tiburon as well. I met with Anh Tuan and began discussing what specs this new Tacoma wanted a new Tacoma and that I was going to trade in my Hyundai Tiburon as well. I met with Anh Tuan and began discussing what specs this new Tacoma would need to have to better fulfill my lifestyle. He helped me reach a strong agreement that a 4-door, 4x4 truck was almost a necessity. He then showed me other options I had regarding color, bed-size, etc. After squaring things with Anh Tuan I met Sam to discuss the finances and warranties for my new truck. Sam busied himself by bringing up many warranty brochures and helped me understand what all of them meant. With my rough work environment, the 3-yr dent care warranty was a must and I'm very glad Sam recommended it. I felt that both gentlemen were friendly and patient with me in making this big decision and purchase. My overall experience was great and I shall definitely recommend this dealership to any of my friends and family that are looking into buying an automobile. More

When I had arrived at the Service Dept. the folks there were professional and friendly. They were very helpful. I would definitely come back here to Steven Creek for my car maintenance. were professional and friendly. They were very helpful. I would definitely come back here to Steven Creek for my car maintenance. More

Let me say first that the simple fact there is a dealorship service department out there open on the weekends is a huge plus for us busy consumers who have trouble getting our cars in during the wee dealorship service department out there open on the weekends is a huge plus for us busy consumers who have trouble getting our cars in during the week. This was my first experince with this service department for my new Camry and even though the place was slammed due to a discounted 5K Superbowl special, the check in process was smooth and painless. I was a bit dismayed to hear it could take 2-3 hours even though I had an appointment, but I was prepared with my Kindle Fire and was able to connect to their wireless easily and watched a movie in their comforatble waiting room and drank plenty of their free coffee. I felt the attention to detail in caring for my care and making sure seat covers and floor protectors were in place to prevent stains was a nice touch and something not all shops have in place. The car was completed within the time frame the service rep said it would be at the estimated price which was a great deal for all service performed. Overall the experience was far better than I expected from start to finish. Even the cashier staff were extra friendly leaving me with a good impression and looking forward to coming back again soon. Thanks Stevens Creek Toyota Service...great job! More

My experience at Toyota dealership was great. All the staffs are friendly and very helpful. They gave me what I wanted. Now, I am enjoying driving my new toy car Prius 3. Thank you Toyota stevenscreek Sa staffs are friendly and very helpful. They gave me what I wanted. Now, I am enjoying driving my new toy car Prius 3. Thank you Toyota stevenscreek San Jose. Much appreciated. More

I don't think I have ever met a better salesmaan, than Tommy. Look in dictionary under outstanding, and the definition will be - T. M. Voyk. Couldn't ask for more attention than what he provided. Tommy. Look in dictionary under outstanding, and the definition will be - T. M. Voyk. Couldn't ask for more attention than what he provided. More

If you are simply fed up with how auto dealers treat you keep reading. I am so heated at Stevens Creek Toyota it is pathetic! I know everyone is apprehensive about walking up to a car dealer to purchase keep reading. I am so heated at Stevens Creek Toyota it is pathetic! I know everyone is apprehensive about walking up to a car dealer to purchase a vehicle. From the salesperson, to the "floor manager" and finance person; all are suspect to shady dealings. You would figure; that if a person is pre-approved for a loan from a credit union, and knows somewhat what he wants, and for a specific price, he should be able to walk onto a lot and get a "Yes" or "No" from a dealer. NOT at Stevens Creek Toyota. "Can I get that car for this price?" should be answered plain and simply with a "Yes" or "No". You would think anyway. At Stevens Creek Toyota in Santa Clara CA you WILL NOT get a "Yes" or "No". You will get; "You don't deserve to be my customer!" "Expletive!" "You don't deserve to own an Audi!" "Expletive!" "You don't know the value of a car!" "Expletive!" "Get off of my lot!" "Expletive!" "Go home, and don't come back!" "Expletive, expletive, expletive!" Here is the story: I went to Stevens Creek Toyota in Santa Clara CA and met a salesperson who humored me with about 6 test drives, between three separate lots, over a period of about 45 minutes. I found the car I was willing to buy at the Stevens Creek VW lot (that is owned by the same people) but the price was just a little high for what I wanted to spend on it. I told the salesperson I will pay "this" for "that", can you do it? He sat me in a room, took my license and pre-approval letter from my credit union and disappeared for 30 minutes. I assumed; wrongly, they were writing up the paperwork for the purchase. He came back and relayed a question to me from my credit union. I gave him the answer and re-inquired; "Can I get that car, for this price?" I was met with a "We are running the numbers right now". After 15 more minutes he came in with a credit application; which confused me. Since I had already secured a loan for what I was willing to pay for a car why did he need to run my credit? When I told him I would not allow it he continued trying to convince me he could get me a better rate. I told him no, 3 more times before he left the room. After another 15 minutes I was informed that we had to drive from the Stevens Creek VW lot over to the Stevens Creek Toyota lot to complete the deal. I told him; "If someone does not let me know if I will get that car for this price within 5 minutes of arriving at the Stevens Creek Toyota lot I was going to walk. After we arrived, and before we went in the building, he told me I could get it for $1,000 more than what I was offering. He knew this before we even got in the car to drive over to Stevens Creek Toyota. I threw up my hands in frustration and started to walk away, "Thank for wasting our time and I am now severely frustrated" was my comment. He said that "It was not set in stone and we still could get the deal I wanted" After 10 minutes at the Stevens Creek Toyota lot the salesperson said we had to drive BACK over to the Stevens Creek VW lot because they would have to charge me more if I purchased it at the Stevens Creek Toyota lot. At this point in time I should have just walked away, but I am a true glutton for punishment. On our way over to Stevens Creek VW I again stated, "If I do not get a yes or no on the deal I want within 5 minutes of arriving I am going to walk". When we arrived the salesperson went into the dealership for about 10 minutes. (I hope you understand.....at this point, I have invested HOURS in this whole operation and just wanted to either get the deal I asked for or just go home). BUT, NOOOOOOOOOOOOOO. The so called "Floor Manager" came out and sat me down on the bench outside and started going over the wholesale, retail, Blue Book, etc... Value of the car in question. I stopped him and asked AGAIN, now for the 11th? 12th? 13th? time. "CAN I GET THAT CAR AT THIS PRICE"? He leaned back in his chair and said NO. AFTER 2.5 HOURS, DRIVING BACK AND FORTH FROM LOT TO LOT, ASKING AND ASKING AND ASKING. TELLING THEM IF I CAN'T GET THE DEAL I AM GOING TO WALK ETC... They now tell me NO. I stood up in frustration, asked the salesperson to drive me back to Stevens Creek Toyota (where my car was at) and said, "We could have saved each other a lot of time if you would have answered that question an hour and a half ago." Then the verbal abuse began. "You don't deserve to be my customer!" "Expletive!" "You don't deserve to own an Audi!" "Expletive!" "You don't know the value of a car!" "Expletive!" "Get off of my lot!" "Expletive!" "Go home, and don't come back!" "Expletive, expletive, expletive!" When I tried reasoning with the "Floor Manager" stating, "Why do you have to make this so hard?" "Why are you treating me this way?" "I can not believe you are treating a customer this way" "How can you do business like this?" He replied by yelling at me "Get off of my lot". If you have suffered through my ranting and raving, suffered through my suffering, and feel compelled to speak out against tyranny (heheheee, dramatic I know). Please send emails to Stevens Creek Toyota and Stevens Creek VW in Santa Clara CA letting them know. "We are not going to take this anymore!" More

Perry treated me with kindness and patience and helped me with every question I had. I was helped quickly and efficiently and felt comfortable in an environment that is normally outside of my comfort zone. with every question I had. I was helped quickly and efficiently and felt comfortable in an environment that is normally outside of my comfort zone. More

this place is great the work is done quick and there is a great waiting room where I can connect to the wifi and do my work. the people are so nice and friendly. great waiting room where I can connect to the wifi and do my work. the people are so nice and friendly. More