Stevens Creek Toyota

2009 Toyota has been in the service department for electrical problems since day 1. 3 faulty batteries and two faulty sensors. Service department refuses to properly diagnose the problem and continues electrical problems since day 1. 3 faulty batteries and two faulty sensors. Service department refuses to properly diagnose the problem and continues to guess at the problem. Vehicle was in the shop once for 5 days straight while they try and diagnose a bad battery. Their response to the battery problem was that it was probably dropped. Now the problem seems to be a faulty sensor. The vehicle has had three visits and two sensors replaced(same sensor). We are not waiting for the sensor or battery to go bad again so that we can return the vehicle to have it replaced yet again. It's about time to enact the lemon law on this Toyota. Knowing how faulty the vehicle has been we tried to get an extended warranty through this Toyota Dealership. I had shopped around for different quotes and was given three different quotes from other Toyota Dealerships. I took those quotes into the dealership and was told that they cannot meet or beat those prices. I explained that these are the exact same warranties through Toyota Financial that they offer and for our troubles they should have honored the quotes. Instead we were told to take our business elsewhere and that they wouldn't be able to match the price. The cost of the extended warranty through their dealership was $2400 and the quote I received from three other Toyota dealerships was 1/3 that cost. At that point I had lost all interested in bringing my business to their dealership and found their Service Manager and Customer Relations Person extremely rude and unwilling to work with an unhappy customer. Update 11/11/11: Asked the Customer Relations Person (Heather) on 11/9/2011 if she could please provide me the name and number of the GM of Stevens Creek Toyota as sell as the Regional Rep for Toyota in the Bay Area. I told her that I wanted to speak to them personally. Her response to me was that they were already aware of the situation. I responded back to Heather telling her that I still wanted to speak to them and if she could please provide me her General Managers name and number as well as the Regional Rep. Three days later and I have not received a response. Don't worry..I will eventually find out. Update: 11/14/11: Still no response from Heather from Stevens Creek Toyota on my request for the Managers name. So I just contacted Piercy Toyota and they were more than willing to provide me the information. Tom Devany e General Manager 925.275.3300 Tom_Devany@Toyota.com Bryan Hancock e Assistant General Manager 925.275.3301 Bryan_Hancock@Toyota.com Is you have problems with Stevens Creek Toyota service don't bother wasting your time with Customer Relations. Just go directly to the General Manager. More

I came into dealership to have my first servicing done. I was greeted right away by Kenny, will all smiles. I was told the service would take about an hour and a half so I went into the lounge. About 45 minu was greeted right away by Kenny, will all smiles. I was told the service would take about an hour and a half so I went into the lounge. About 45 minutes later, Eddie came into the lounge to update me on the status of my service and walked me to my car. I didn't have to pay for service because service is complimentary with purchase of new Toyota. They even washed my car, nice touch. Only complaint...coffee was cold. More

Kenny has helped me on several visits and has always been friendly and helpful. Last time, I was running late, and he got my car in immediately and since a piece of the car just had to be reattached, he did friendly and helpful. Last time, I was running late, and he got my car in immediately and since a piece of the car just had to be reattached, he didn't even charge me! He has always addressed all of my concerns about my car, and given me a written report about how each concern was evaluated and the recommendations. This is a great place for service! More

I have worked with Eddie Violante as my Service Advisor for the past year and a half. He always seems to go above and beyond to advise me on the services needed and works to make it the most time efficien for the past year and a half. He always seems to go above and beyond to advise me on the services needed and works to make it the most time efficient possible for me as a busy commuting customer. His service is the reason I have always come back to work with this dealership for service. With his well deserved promotion I had my first service with new team member Mike Schnur. I received the same great service, and attention to my concerns... What a great team! I will definitely continue to work with Mike and Eddie as his Supervisor for great continued service. More

Kenny, Carlos, Rick, and Randy are always very friendly. They always happily greet me when they see me. Kenny has been my dedicated service advisor for many, many years. He always knows what I'm talking a They always happily greet me when they see me. Kenny has been my dedicated service advisor for many, many years. He always knows what I'm talking about when I inquire about service/repairs. He treats me with respect and doesn't make me feel like a woman who knows nothing about cars. And, if repairs are needed, he gets me in and out as quickly as possible--and as expected. Last summer, I took my car in for a few (minor) recall notices. Kenny assessed the needs and had my vehicle taken care of right away. My needs lately have been for oil change & tire rotation. My car is always ready as promised--and usually with added touch of a carwash! You feel like an appreciated customer when you take your car to Stevens Creek Toyota. More

I brought my car in to be serviced last Friday and I was very pleased with the customer service that was provided. Eddie helped me get the needed service done on my car and I am bery happy with how everythi very pleased with the customer service that was provided. Eddie helped me get the needed service done on my car and I am bery happy with how everything turned out :). I will contiune to come here and get my car serviced! More

Dave was great in getting me checked in and set up for the required service as well a arranging a rental car. Jesus is the "rattle and sqweek" expert and he was able to pin point an unusual rattle that h the required service as well a arranging a rental car. Jesus is the "rattle and sqweek" expert and he was able to pin point an unusual rattle that had developed in my Highlander. They did a great job in communicating what needed to be done and delivered by car back to me when I needed it. - cleaner than when I dropped it off. They were friendly, helpful and the cost was lower than the original estimate. I would highly recommend Stevens Creek for anyone's service needs. More