Stingray Chevrolet - Service Center

This had to be one of the worst experience I have ever had at a dealership. I can’t even get the GM to call me back. I left him a Voicemail but no call back. I’m contacting GM. The advisor treat you why a had at a dealership. I can’t even get the GM to call me back. I left him a Voicemail but no call back. I’m contacting GM. The advisor treat you why are you even here. I had my truck in for warranty to work and a oil change and I was a bother for being there. Only two people ever even tried to help. Lisa Rice and a Lube guy named LEE. So I get called my truck is ready take off work to go pick it up and the oil change had not even been done. If I wouldn’t have asked for a new oil change stick it wouldn’t have ever been done. While standing there three other customers were yelling because of how the advisors just treat you like a bother. Two were cussing everybody out. One advisor talked to Lisa Rice like a dog. That guy thought he was the best thing to ever happen to this world. I will be calling GM to let them know how customer service is there and I’m sure others are calling. I will also let them know the GM at this store won’t return calls. More

Work was great but communication was lacking. None of my inquiries about the status of my vehicle was ever entertained. However, everything else seemed to be satisfactory. inquiries about the status of my vehicle was ever entertained. However, everything else seemed to be satisfactory. More

I was very displeased with the service. No one was wearing PPE and not observing social distancing. I am not planning to make use of your services in the future. wearing PPE and not observing social distancing. I am not planning to make use of your services in the future. More

The issues were addressed same day and the car was ready the next day! Thank you all for your help and the proficiency you have done in the process. the next day! Thank you all for your help and the proficiency you have done in the process. More

Francisco is awesome! He listens and addresses all of my concerns and keeps me informed through the duration of my visit. The entire service team is fantastic! concerns and keeps me informed through the duration of my visit. The entire service team is fantastic! More

Joe Platt is the most knowledgeable customer service agent I have ever dealt with. He is sympathetic and works hard to find the best solution to benefit the customer. I can not say enough about him. He agent I have ever dealt with. He is sympathetic and works hard to find the best solution to benefit the customer. I can not say enough about him. He is the reason we go to Stingray More

It seems as though this dealership was trained on expertise of service and the surrounding dealers werent. 3 gm dealers closer,but this is it expertise of service and the surrounding dealers werent. 3 gm dealers closer,but this is it More

For my Cruze service. Joe is amazing. He will be my only service rep. I was disappointed in my Cruze though. It had 86k miles on it. When I brought it in I was told it blew a head gasket. I had bring the ca service rep. I was disappointed in my Cruze though. It had 86k miles on it. When I brought it in I was told it blew a head gasket. I had bring the car in for months about the same issue but it was never solved. So after it blew I had to buy a new car. I only received $250 trade in, even though I had just purchased over $450 worth of new tires a month before. I knew the blue book and I knew the cost of the repairs. The $250 would have been accurate give or take a few. But I should have received more for the tires alone. I have been a loyal StingRay customer for years. I felt a bit slighted on this portion of my experience. More

I was able to get my electrical problems fixed at the dealership and recall information updated. I was impressed with the professionalism that I experienced. dealership and recall information updated. I was impressed with the professionalism that I experienced. More

Service was supposed to be done on my vehicle but still having the same problem, after spending $2,800. So I'm wondering what was actually done. having the same problem, after spending $2,800. So I'm wondering what was actually done. More