Stingray Chevrolet - Service Center

Advisor could care less I called up to Stingray to inquire about my passenger side mirror that was shattered and needed to be replaced. I spoke to Ricky and explained that my I called up to Stingray to inquire about my passenger side mirror that was shattered and needed to be replaced. I spoke to Ricky and explained that my side mirror was shattered and needed to be replaced. I asked how much the glass would cost to replace. He told me he couldn’t give me a price without looking at it. He explained that there could be more then just the glass that needed to be replaced. I said okay, I understood. I told him that I needed to bring my vehicle in for and oil change and asked if he would be able to take a look at then. He said yes, that would be fine. I explained what happened and what appeared to be wrong with it. I asked if there was anyway he could give me a price for a best and worst case scenario? He then sighed and put me on hold while he looked up prices. He came back and said anywhere from $125 for the glass/mirror to $750 for the entire mirror and casing to be replaced. I thanked him and he transferred me to make the appointment. When I arrived to the service department the day of my appointment I was greeted by Lisa. She was her normal happy cheerful self and showed me where Rickys desk was. He was busy finishing up with his customer. When It was my turn I got to the desk he was a bit occupied and even tried to have me sign for the previous customer paperwork. He asked me what I was having done and I told him oil change, tire rotation and my side mirror to be checked out. He said oh yeah. What did I quote you on the mirror? I told him $125 it said yeah that sounds about right. I explained that I was dropping it off and he said it was no problem he would call me when it was ready. Ricky called at about 12:20pm to let me know my car was ready. He wasn’t able to leave a message at the time. When I called back the phones just rang off the hook at about 12:30ish. I figured someone may have taken a lunch and there wasn’t anyone to answer the phones. I tried over the next couple of hours to reach someone and finally was able to leave a message on his voicemail around 230pm. At about 4pm I had still not heard from him. I called back and spoke to Lisa. I Explained that I was trying to reach Ricky. She then transferred me to him and he told me my vehicle was ready to be picked up. I had to ask about the mirror and that is he informed me the entire mirror/casing would have to be replaced. it would be $750. I said really? $750? Everything worked and the glass/mirror was what was just shattered. He said yes, there was a faulty clip that was broken and caused the entire thing to be replaced. I asked if there was anything at all that could be done besides that. He said No, that they are a certified GM service department and that they use all GM certified parts that’s why it was so expensive. Ricky told me that he would show me when I got there to pick it up. I was still dumb founded over the price. I asked if they could just replace the mirror and he said no. He told me that “off the record” I should look into after market body repair shop to get it done cheaper. He would show me what his was talking about when I came to pick up my vehicle. When I arrived to pick up my vehicle, I came to where his desk was, and he told me to check in with cashier to pay for it that he would “meet me” at my car. I went and paid for the oil change and tire rotation. Went out to my car, started it, and waited. While I waited, I noticed that the screen for the tire pressure was up and they didn’t fill the tires up with air because they were registering from 28psi to 31psi in each of the tires. Which is lower then the recommendation. I waited a little while longer. No one came out, so I just left. I went to Macco as Ricky suggested. We found that the only thing that needed replacing was the mirror and the bezel. Everything else was fine. Which ended up costing me $250. This was frustrating because I honestly believe that this could have been done at Sting Ray at the same time of my oil change and captured that additional money instead of sending me elsewhere because they wanted to charge me $750 or didn’t want to be bothered with it. I bought my vehicle from Stingray had a great experience, get all of my services for my vehicle done there at Stingray and never had this type of experience. Even when I had to leave my vehicle there for the multiple issues due to a recall. Maybe I just caught Ricky on a bad day or something but this definitely changed my perception of the service department that day. In the future, IF I come back, I will just be sure to ask for someone other then him. More

Terrific service department Everything they told me about my new Blazer has been correct. The problems I had between On Star and the radio have been corrected with the new part t Everything they told me about my new Blazer has been correct. The problems I had between On Star and the radio have been corrected with the new part they ordered from the factory. More

Excellent Everyone was extremely nice and helpful. You feel very welcomed when you walk in and leave. You have an awesome staff. Thank you very much. Everyone was extremely nice and helpful. You feel very welcomed when you walk in and leave. You have an awesome staff. Thank you very much. More

Great customer service My husband had to bring our truck in for a recall check, the customer service rep worked hard to try and expedite the appointment so he could get back My husband had to bring our truck in for a recall check, the customer service rep worked hard to try and expedite the appointment so he could get back to work. This was so helpful! Thank you 😊 More

Wonderful service The service department at Stingray is always thorough and speedy. I highly recommend them and will continue to come here for all of my service needs. The service department at Stingray is always thorough and speedy. I highly recommend them and will continue to come here for all of my service needs. More

Good Service The service was timely and all representatives were pleasant and helpful; special kudos to the attendant, when my vehicle servicing was complete, who The service was timely and all representatives were pleasant and helpful; special kudos to the attendant, when my vehicle servicing was complete, who brought my vehicle around from behind a line up of 10 other vehicles so I wouldn't have to wait to leave. I really appreciated that! I'm sorry that I didn't catch his name. More

Mechanics could have been more thorough Love my service rep Joe Platt. Excellent rep of Stingray. The mechanics should treat the vehicle as if it was theirs. Tires weren’t given air, problem Love my service rep Joe Platt. Excellent rep of Stingray. The mechanics should treat the vehicle as if it was theirs. Tires weren’t given air, problems brought in for service still occurring. It is over a 70 mile round trip drive To Stingray to have the items not corrected. Oil was at 97% at time of pickup instead of 100% More

Very poor service Very unprofessional,because my car isn't working yet and it keep costing me more money that i don't have..I am very disappointed..I just don't know wh Very unprofessional,because my car isn't working yet and it keep costing me more money that i don't have..I am very disappointed..I just don't know what to do anymore..PLEASE HELP PLEASE PLEASE PLEASE... More

Recall service Everyone is always friendly and professional. Wait time was not bad. Was here for a recall and went pretty fast. My 4th car from you, always return. Everyone is always friendly and professional. Wait time was not bad. Was here for a recall and went pretty fast. My 4th car from you, always return. More

Joe Platt, assisted in ensuring the work on my vehicle. I have been going to Sting Ray Chevrolet for years. I've always received professional assistance through Joe Platt in service dept. Who has always ens I have been going to Sting Ray Chevrolet for years. I've always received professional assistance through Joe Platt in service dept. Who has always ensured the service needed with my vehicle. More