Stivers Ford of Birmingham

My car buying experience was mostly positive. Great service, dedicated staff, and respectful hospitality. All repairs were made to my used car purchase before I drove it off the lot. Great service, dedicated staff, and respectful hospitality. All repairs were made to my used car purchase before I drove it off the lot. More

Amazing service, they will always get my business, no matter what! Thanks Tristan and Rob! matter what! Thanks Tristan and Rob! More

The Dealership staff; Richard and his assistant Taylor did an outstanding job. Professional, friendly and easy to work with. did an outstanding job. Professional, friendly and easy to work with. More

She was great and very good very Nice in professiona enjoy talking with her and the service was very good I enjoy talking with her and the service was very good I More

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After having the generator replaced on my hybrid F-150 at Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly Ford Stivers, every warning light in the vehicle lit up, a clear sign of a serious issue. When I returned to the shop, I was told the truck suddenly needed updates for every single module and that this would resolve the problem. That explanation is illogical. Software updates don’t just vanish. This points to a hardware or electrical issue, likely tied to the installation of the new generator. Despite explaining this for two days, I was still hit with an $800 bill to “update” modules that were fully up-to-date before the generator was replaced. Even the technician admitted he had never seen every module require updates at once. The only justification I received was, “Ford pushes out updates all the time, so get used to it.” Yes, Ford sends updates—but not to every module simultaneously. That’s common sense. The refusal to acknowledge fault and the reliance on weak excuses reflects poorly on Ford Stivers. After just three days and two short drives, every warning light is back on—and I’m back at the shop again. It’s no wonder there are never any loaner vehicles available: they can’t keep cars out of the service bay. This experience has shown me that Ford Stivers lacks both accountability and genuine customer care. More

Offering service at our location is a great time saver for us because of the hours we work. for us because of the hours we work. More

Sparky was awesome and made the transition to a new vehicle easy and pleasurable. Would recommend the establishment. vehicle easy and pleasurable. Would recommend the establishment. More

The service writer for the mobile service was prompt to return my call and get me an appointment set. DJ was the service tech who came out for the mobile service. He was very professional and courteous. Pr return my call and get me an appointment set. DJ was the service tech who came out for the mobile service. He was very professional and courteous. Problem was fixed and I never had to worry about a thing. Thanks for the help and fixing the problem. More

Ken was our sales person, not sure who Danielle is, Ken remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each mo remembered me and so many things I told him on the phone before we came in the showroom. Cassandra, our service advisor, was awesome, called each morning with an update, advised and connected us with the person who could help us. I would recommend her to anyone who is getting servic More