Stohlman Automotive

Bob, Bob, Bob What can I say? Yesterday I received the Bob, Bob, Bob What can I say? Yesterday I received the okay to drive for the first time since my fall in late February. And the absolute joy I expe Bob, Bob, Bob What can I say? Yesterday I received the okay to drive for the first time since my fall in late February. And the absolute joy I experienced of taking that first drive in my brand-new 2013 Subaru Outback Wagon is only surpassed by my appreciation of the work you did to make it possible. From my first contact with you discussing the vehicle I was looking for through the many twists and turns caused by the protracted issues surrounding my medical concerns you, Bob were first rate. Your patience, attention to detail and prompt responses to what were sometimes my confused and redundant questions made the process of shopping long-distance from a hospital room not only bearable but pleasurable. I only regret that I ultimately did not get to Washington to pick up the car in person. As for my Subaru Outback Wagon itself, I cannot believe how perfectly the color matches the earth around our New Mexico home. And Connie still enthuses over the pleasure she had driving back across the country bringing our new car home, except for the bad roads back East. My first drive was brief, by New Mexico standards. Just 45 miles from our home in San Jose to Santa Fe, 3 miles of dirt road to the frontage road and then the rest on interstate. The car takes the dirt road really nicely and is as smooth as silk on the interstate. Connie had to drive home because I was a little tired out by the end of day. But we are 100% satisfied at this point and see no reason we shouldn't remain so. Thank you immensely for for the best car purchasing experience I've ever had (except for the hospital part). Janice Bruce Hightower More

Note: I am not recommending the service department. My experience with sales and finance was amazingly painless and efficient. It was the total opposite at the service center. They advertised parts on experience with sales and finance was amazingly painless and efficient. It was the total opposite at the service center. They advertised parts on sale but then didn't honor it. Not a national sale, their own service center parts sale. They came back and said it was only offered on the internet although there was nothing online indicating so. Overpriced. I am very well aware that servicing a vehicle at the dealership will cost more than most places. But to be charged $230 for the installation of window vents is absolutely insane. Only went ahead because this was a new car and the appointment was already made. Asked to have the vehicle cleaned and appears only the outside was washed. Not sure if that's all they normally do but I thought a thorough vacuuming of the interior would be included considering I specified that. Asked to remove their dealer sticker, they complied that they would but then did not. Service rep lied as to the difficulty of the job. Was going to purchase a part (rear bumper cover) and asked if it was simply installed with adhesive. Service Rep told me there was more to it and was going to charge for the install. Bought the part only, at cost and not their own advertised sale price and it turned out it was only adhesive so I was fortunate that I didn't have them install the part and gouge me a little more. Unfortunate that I was lied to. We really thought the hard part of buying a new car would be at the showroom. How wrong I was. Other than that, they were sufficiently courteous. More

Scott Maynard handled my GTI sale very quickly and professionally. He knows the VW product line very well. He got me the car I wanted at a good price, without any haggling or hassle. Too often, sal professionally. He knows the VW product line very well. He got me the car I wanted at a good price, without any haggling or hassle. Too often, sales guys are trying to push the cars on their own lots -- with little regard for the desires of the buyer. He's the best car salesman that I've dealt with over my 50 or so years purchasing cars. Highly recommend Scott -- he's a first rate car guy. More

Eric just blew us away with his friendliness, helpfulness and product knowledge. We showed up late at night, just as the dealership was closing, and he was happy to allow us to take a test drive and answer and product knowledge. We showed up late at night, just as the dealership was closing, and he was happy to allow us to take a test drive and answer all our questions. It was primarily due to his professionalism that we chose to buy a VW product and not a Mercedes or BMW. Keep up the great work! More

Although we utilized an internet-based car buying service to initially contact three local dealers, Erik Nyhuis really set himself apart from the competition with the exceptionally professional communication to initially contact three local dealers, Erik Nyhuis really set himself apart from the competition with the exceptionally professional communication via email and phone. We set up a Saturday appointment and were treated to a great experience learning about three different VW models. He took a great amount of time ensuring we had all the information we needed to make the right purchase decision. Over the next 2 days we were able to come to a mutually agreed upon price which, again, really excelled over the other dealers. The delivery process was extremely thorough, receiving a tour of the service and parts departments, and he peresonally ensured the car was ready and up to the highest standard before we left the lot. I most highly recommend them for a VW or Subaru purchase. More

Very positive experience, Thomas was quite helpful and honest with me. I usually dread buying new car because of the amount of hassle and abuse one has to go through to get a fair price. Thomas was strai honest with me. I usually dread buying new car because of the amount of hassle and abuse one has to go through to get a fair price. Thomas was straightforward and helpful. The car I wanted was not available as for some reason Subaru doesn't produce the packages I wanted, as a stock option. He offered to order that for me and gave great discount even for the car which they had to order. Kept me informed about the manufacturing time frame. I got fairly good deal on my trade as well. Paperwork didn't take long, everybody was courteous and on time and on task. I am very thankful to Thomas that I was able to avoid the unnecessary stress and got the car I wanted. More

Paul Turk was a true professional. We talked via e-mail and phone, and when I came in to drive a car he was unassuming and not pushy one bit. I decided to purchase and he was very straightforward and did n and phone, and when I came in to drive a car he was unassuming and not pushy one bit. I decided to purchase and he was very straightforward and did not bring managers over to meet me and manipulate the deal or turn the purchasing process into a black box. This is a very low-key dealer and most of the staff have been there a long time. A true cut above other dealerships I have dealt with in the DC metro area. More

Buying a new car is always a big stress but the folks at Stohlman really made the process as painless as possible. I've purchased vehicles at Car Max in the past and thought they had a pretty painless proce Stohlman really made the process as painless as possible. I've purchased vehicles at Car Max in the past and thought they had a pretty painless process, well Stohlman makes it even easier. David and Richard were very kind,receptive, and very accommodating from the moment I first contacted them. I have to say that the entire staff were as well. Thanks for making this the best car buying experience I've ever had. Your dealership will be the only one I refer people to. Keep up the great work! More

I bought the vehicle off of ebay and it was a good if not better than described. Transaction went smoothly and Marcus was fantastic. I would suggest that anyone considering to buy a vehicle do so from Stoh better than described. Transaction went smoothly and Marcus was fantastic. I would suggest that anyone considering to buy a vehicle do so from Stohlman. I drove from Philadelphia and was very happy. More

I was in the market for a new Subaru for a few months, and bounced around from model to model. My salesman, Randall was very patient and offered me brochures, different features he liked about each car, and bounced around from model to model. My salesman, Randall was very patient and offered me brochures, different features he liked about each car, etc. Once I had made my decision on the WRX limited, my salesman, Randall introduced me to the sales manager, Richie. Richie informed me that since they didn't have a limited with the options I wanted, I could order through him, and it would take a few months to show up. I pondered this for about 3 or 4 weeks, which was about 2 too long, as the ordering window closed. When I returned to the dealership to put in the order, I was informed of this, and then also became aware of how hard it is to find a WRX limited ANYWHERE. Richie and Randall both jumped through hoops to find this car, and get it transferred to the dealership, the NEXT day! I couldn't ask for better customer service, as well as communication. Hue did my paperwork, and got it all done in a timely manor, and was very professional and answered all my questions. I will definitely be back to purchase my next car (hopefully not for a few years, though)! More