Stohlman Automotive

An enthusiastic thumbs up for Stohlman VW - a top notch outfit. I am a repeat customer, who returned to the dealership without hesitation when my family was in the market for a new vehicle. As with our f outfit. I am a repeat customer, who returned to the dealership without hesitation when my family was in the market for a new vehicle. As with our first experience, the sales staff was outstanding - friendly, knowledgeable, and as enthusiastic about the brand as I am. The sales floor is always bustling, yet efficient, with a very happy vibe from all of the customers. Many thanks to Josh and Erik for another outstanding buying experience. Separately, the finance team was very accommodating to discuss a broad range of payment/finance options that got me a deal I was very pleased with - thanks to Hesham and Scott for taking the time to help me through the process. I look forward to seeing the new state-of-the-art facility, and to remaining a long-time customer of Stohlman More

I contacted Stohlman Automotive about a 2008 Subaru Legacy, and Yaw Pepra was my salesman. The car wasn't in perfect condition, but Yaw said that he would have it fixed. I took it to my own auto shop a Legacy, and Yaw Pepra was my salesman. The car wasn't in perfect condition, but Yaw said that he would have it fixed. I took it to my own auto shop and had them take a look at it before we bought it, and I took Stohlman a list of things that had to be fixed before I would commit. Yaw assured me that everything would be fixed, and he wrote it up in my contract, so I signed all the papers and the car was mine. However, it took them two weeks to actually fix everything written up in the contract, since they had separate people to fix each problem, and those people were not working most days out of the week. Whenever I called to ask about it, I would always be sent to voicemail. Once I finally got the car, it has been nothing but trouble and I've had to put thousands of dollars into fixing all the things Stohlman SAID they would fix, but obviously did not. I am very unhappy with the quality of the customer service I received from this place, and I will never come back to this dealership. More

Randall was fantastic-- meticulous, informed, informative and helpful. Made our car purchasing process a breeze! We highly recommend him and commend him for his dedication to his customers. and helpful. Made our car purchasing process a breeze! We highly recommend him and commend him for his dedication to his customers. More

Very easy-going and friendly dealership, very professional in attitude and appearance. Each employee that walked by at dealership greeted me, asked if I needed anything, etc. Saleman showed the n professional in attitude and appearance. Each employee that walked by at dealership greeted me, asked if I needed anything, etc. Saleman showed the new models, explained levels of equipment, took me on a very informative test drive. Appraisal of trade-in was very fair, and was done at a scheduled appointment at my convenience. I thought the pricing was also fair, and the sale was handled very efficiently. More

Thomas did a great job in making the process of purchasing a car as painless as possible. He was able answer all my questions and get me a car that met all my requirements. purchasing a car as painless as possible. He was able answer all my questions and get me a car that met all my requirements. More

I really have to applaud the staff at Stohlman Volkswagen. They are an awesome group of people who work with the customers and try to make them feel comfortable to get the best vehicle. Nermin, Ja Volkswagen. They are an awesome group of people who work with the customers and try to make them feel comfortable to get the best vehicle. Nermin, Jamie and Hersham were absolutely fabulous. I could not have asked for a better new car buying experience. More

Salesman (Ahmed Abdelgabar) very helpful and knowledgeable and when confronted with a question to which he did not know the answer did not make up something but went and researched it. The d knowledgeable and when confronted with a question to which he did not know the answer did not make up something but went and researched it. The dealership seemed unprepared for things out of the ordinary.. (I wanted to do a tag transfer rather than new tags). The sales manager pulled a number (cost of transfer rather than new) out of thin air as did the finance guy ...despite the fact that they had a book with the exact fees shown. do your own research... Car was well prepared More

Adam was amazing. He was very helpful and patient with us throughout the entire car buying process. He answered all of our questions and took his time making sure that we had everything we wanted for the us throughout the entire car buying process. He answered all of our questions and took his time making sure that we had everything we wanted for the price that we were looking for. I have no doubt that he gave us the best possible deal. I would purchase a vehicle from him again and again without a doubt. Thanks Adam! More

On Monday 22 Sep I went to purchase a 97 Jeep Wrangler. It had a failed inspection sticker. I told the salesman I was very interested and to contact me when it was inspected and ready for sale. I called We It had a failed inspection sticker. I told the salesman I was very interested and to contact me when it was inspected and ready for sale. I called Weds PM and was told it was not 'ready' yet. On Friday, I was contacted by the used car Mgr., Eliseo Rivera, and told that the vehicle had been serviced and would be inspected that day. After not being contacted by the salesman I called Saturday and asked the status of the vehicle. Julio called me back and told me the Jeep had been sold that morning with a rejection sticker, with the promise that it would be inspected. I was not given this option. Not only did Stohlman VW lose me as a customer forever, my daughter wants to trade her Hyundai in on a new Passat. We will be going to the dealer on Route 28. It makes you wonder why used car salesman do not have a very good reputation. More

Mr. Ngyuyen was our first contact after an initial test drive in August. The test drive was fine and his service was fine, although he was pushy on comparing two other cars we were considering at the time drive in August. The test drive was fine and his service was fine, although he was pushy on comparing two other cars we were considering at the time. He followed up right away (which was good) via email, but he did not respond to any of my emails (just a few with simple questions). He actually emailed us two more times, but never in response to my questions. Eventually he didn't respond at all, and we were eventually contacted by Mr. Schaub who had taken over his accounts. Mr. Ngyuyen had apparently moved to another state and didn't let us know our account would be moved. Mr. Ngyugen's performance is our only complaint about Stohlman Subaru, and because he is no longer an employee, my ratings are based on our experience after his departure. Mr. Schaub was excellent with our email questions and, through the USAA buyer's program, immediately sent an offer for an in-stock 2013 BRZ. When we finally were able to come in for a second test drive, he had a lot on his plate that week and, checking with us first, moved our account over to Mr. Calvert. We very much appreciated that he wanted our experience to be smooth. Mr. Calvert was very honest about his thoughts on the car and we felt at ease during the whole process. He gave us an offer on the overstocked BRZs that fell inside our budget and was able work in our trade-in at the Carmax appraised value. He explained that older manual cars are very hard to move off the lot and originall offered less than the Carmax value. His management agreed to the Carmax value, which sealed the deal for our purchase. We were in the dealership near closing time, so Mr. Calvert suggested we finish the paperwork on a day of our convenience so the process would be smooth. Although we wanted to drive home with a new car, we appreciated that he did not want to rush the paperwork/car cleaning/trade-in process at the end of the day. He set up the pre-paperwork before we left. The next day we the car was ready for us when we arrived and while the paperwork was started in the business office, Mr. Calvert showed us the finer points of the car. We were then transitioned to Mr. Kamal who had us out of his office and in our new car within 45 minutes, if that. He was quick and efficient so the experience was a pleasant one. After the paperwork was signed, Mr. Calvert helped us sync our bluetooth phones and set up the navigation system. A few handshakes later, we drove off the lot feeling very happy with the whole process. We had a wonderful experience at Stohlman Subaru. The staff was friendly and efficient and made us feel welcome. We didn't get the feeling that we were being pressured to buy anything we were not interested in, which seems rare at car dealerships. We would definitely recommend Stohlman to future Subaru owners. The showroom, offices, and restrooms were very clean and we felt comfortable in the dealership. Also, every time we came in to speak with a representative, they immediately offered us delicious, delicious bottled water. More