Stohlman Automotive - Service Center

I took my '07 Outback in for a 60k mile service yesterday. I also asked them to look at a vibration in the steering wheel I had noticed when driving at higher speeds. I don't have any major complai yesterday. I also asked them to look at a vibration in the steering wheel I had noticed when driving at higher speeds. I don't have any major complaints, but their customer service was rather sloppy and a bit disingenuous. First, I told the gentleman who scheduled the service that I wouldn't need the oil changed because I had just had that done. Apparently the message was not passed along, and they performed the completely unnecessary service anyway. Even if the message wasn't passed along, one would think that the perfectly clean, brand new, oil would be a clue. I had also told the scheduler that my check engine light was on because of a loose gas cap, something which had happened before and which I had zero concern about. But when the sales representative called me to tell me how the service was going, it was clear that this information was not relayed either, and he tried to make it sound like they had caught some big problem until I told him it had happened before and then he admitted that it was the gas cap. Next, the sales representative told me that the vibration in the steering wheel could be caused by the low quality tires on the car. The tires, however, are Yokohama Avid Envigor high performance grade, with quite a bit of life left on them. From then on, he had no credibility in my eyes and I tuned him out when he tried to sell me on a bunch of add-ons. I assume the service was fine; I'm not a mechanic, but everything seemed to be operating fine. But that probably has more to do with the quality of the car and the fact that I take fairly good care of it. I would just like more forthright dealings with sales representatives. I have had a customer service issue with this place before and the reason I took it back here is the convenience and price, but I'll now consider other places. AMENDED I promptly got a call from the representative and he apologized for the miscommunication between himself, the scheduler, and those performing the work. He offered a free oil change and honored a coupon I had forgotten about yesterday. Like I said, my complaints were not major and Stohlman's attentiveness to them was a pleasant surprise. More

2003 VW Beetle Convertible, experiencing the transmission problem associated with the valve body. I had read online about horror stories working with dealerships who wouldn't acknowledge the problem but Bobb problem associated with the valve body. I had read online about horror stories working with dealerships who wouldn't acknowledge the problem but Bobby at Stohlman told me it was covered and would be no problem. I also had the oil changed. Picked up the car, nice day so I go to put the windows down and GRIND GRIND GRIND the driver's side window doesn't go down. This model has a problem with the windows in the doors and I'm always gentle with it, apparently whoever was in my car while it was at the dealership was not. So I go back inside and explain. The manager Joe Lishman tells me there's no way they could have damaged the window regulator mechanism but that since this model has trouble he'd be willing to install it for free if I buy the part. Well, with this model if you open or close the door you're running the risk of damaging the window but fine, let's do that. Come back again to pick up the car, the window is not working properly. The one touch feature isn't working, and the window doesn't go up and down as you enter and exit the car (the anti-pinch feature for the convertible roof). Bobby says it looks like the switch so I have to come back a third time. Now Bobby tells me it's not the switch, it's the motor, and the problem is internal to the motor so they could not have caused it. The window was working fine before I brought it in the first time, the switch was working fine before the regulator was replaced, and now I've got a motor issue. Something new just happens to break every time I bring it back to get fixed for a problem caused by the dealership in the first place. Thanks for making my car worse. More

I arrived for my scheduled Saturday morning appointment for my Mitsubishi (that I purchased at this Stohlman location) at the service center. My car was taken back and when I arrived at the counter, they c for my Mitsubishi (that I purchased at this Stohlman location) at the service center. My car was taken back and when I arrived at the counter, they could not find my appointment. Apparently, Stohlman stopped selling/servicing Mitsubishi cars. I was never informed of this when a) making my appointment or b) in the 2 weeks between making the appointment and arriving to the dealership 30 minutes away from my home. I feel that when I made the appointment through Jill, she should have known that Stohlman was in the process of closing down their showroom and service department as I made my appointment a mere two weeks before its closing. At the very least, I would have appreciated an email, phone call or letter from Stohlman cancelling my appointment. This would have saved me the gas money and the time from traveling on I-66 on a holiday weekend to make it to my appointment on time. Overall, I am very disappointed about how Stohlman Automotive handled this situation. More

Joe Lishman has been taking care of me and my Volkswagens since 2004. He is an asset to VW! He is dedicated to the service of his customers and always does the right thing. I have followed him from Alexan since 2004. He is an asset to VW! He is dedicated to the service of his customers and always does the right thing. I have followed him from Alexandria VW and would highly recommend this shop to anyone. More

Joe is an unfriendly, disrespectful idiot. I went in there looking to fix my car and he pulled me away from one of the friendly helpful supervisors because they were busy helping someone else. I would there looking to fix my car and he pulled me away from one of the friendly helpful supervisors because they were busy helping someone else. I would have been happy to wait 5 minutes in order to get good quality customer service. More

Over the years, I have had unpleasant expiriences buying and leasing autos. I find the games that salesmen and sales managers play most distasteful. I purchased a Jetta recently from Paul Turk. I found h and leasing autos. I find the games that salesmen and sales managers play most distasteful. I purchased a Jetta recently from Paul Turk. I found him to be a knowledgable, honest, and intelligent fellow. It was a pleasure working with him. He was always responsive and candid. I am a satisfied customer who will visit again with Paul when my current BMW lease expires. Jack Smith is a service manager who my wife and I have dealt with for several years. I can't say enough good things about him. He uniformly explains in terms that we can understand what is wrong with our vehicle. He is unfailingly patient and pleasant. I can call or stop by with any question, and he will take the time to respond. I am in awe of his technical knowledge. Indeed, it is largely because of our very positive reaction to Jack that we decided to contact Paul when we wanted a new Jetta. These are two real professionals who are a credit to the dealership. i have met few folks employed in auto showrooms or service departments who compare to these gentlemen. More

This dealer is one of the best in Northern Virginia, They do everything right which includes putting plastic covers on the seats and provide a shuttle service. Everyone was friendly and the price was good. do everything right which includes putting plastic covers on the seats and provide a shuttle service. Everyone was friendly and the price was good. I have owned 3 Subaru cars and my cars have been serviced at different Subaru dealers around the Northern Virginia area and this one is the best! On a Friday evening the sales floor was packed with buyers and they sell a lot of cars, this is not a small dealer, the service area is huge with several experienced technicians to do the work. More

Stohlman Subaru is a first class operation. We purchased 4 Subarus within trhe last 5-6 years from them and are planning to go back soon again to trade in one of our cars for a new one. The last car we pur 4 Subarus within trhe last 5-6 years from them and are planning to go back soon again to trade in one of our cars for a new one. The last car we purchase was an Impreza Outback Sport and Stohlman sales Associate Mr. Anson Lee was very helpful throughout the process. Honestly, very hard-working, professional, and pleasant -- not annoying. What a big difference a good sales person makes. Today, 4/26/2011, I took our Subaru Forester in for a reg/ular maintenance/service. Mr. Carlos Coreas saw me through from the beginning to the end with utmost competence and professionalism as he had done the last time I was there for a similar service. I highly recommend Stohlman's Subaru both for purchasing new cars (they have a large inventory and will get you what you want if they don't have it -- no kidding) and also for service and maintenance. If you're a Subaru owner, check them out, you won't regret it. More

Super quick service. Walked in and was immediately assisted in a friendly and paperwork was processed for the simple oil change. After being notified by a cell call came back to pickup the car and ev assisted in a friendly and paperwork was processed for the simple oil change. After being notified by a cell call came back to pickup the car and even though my Rep. was on the phone was instantly helped by another representative and had paid up and in my car in about five minutes. I have used this dealer for several years and the customer service in the service department has always been very good. Only downside is premium of cost being a dealer but that is not something that should be a surprise and for most smaller price services/repairs I do not mind paying a bit of a premium since the quality of work has been awesome (proximity to my work also helps). An example of a repair where I have not used this dealer was replacing the radiator which had started to leak. The price here was 2.5x the cost that I ended up paying at another reputable local garage in Vienna. More

I purchased my car from Scott in VW sales and I was immediately impressed by his professionalism and straightforward approach. Once we had picked out my new GTI we quickly agreed on price and the paper immediately impressed by his professionalism and straightforward approach. Once we had picked out my new GTI we quickly agreed on price and the paperwork was handled without any of the "games" I've run into at other stores. What really impressed me however was how I was treated about a week later when I felt the car needed an alignment check. I told this to Scott on a follow up call and he told me to bring it in as soon as was convenient. Jack Smith in service took the car in, had it checked and made a slight adjustment for me. Jack made me feel like my concern was important and got it squared away while I waited. No problems since and would highly recommend. More