Stokes Volkswagen

I have such a great experience each time I return to Stokes for my service. Whether it is scheduled maintenance or a repair, I am treated with friendliness and respect. Scheduling is a breeze, and servi Stokes for my service. Whether it is scheduled maintenance or a repair, I am treated with friendliness and respect. Scheduling is a breeze, and service is very quick! I appreciate having a trusted place to take my car. Kelley Hopper More

We are very happy with our new VW and the employees were very helpful they all seem to work together as a team. Most dealerships you can sense a lot of cut throat competition but that is not the case at St very helpful they all seem to work together as a team. Most dealerships you can sense a lot of cut throat competition but that is not the case at Stokes. The sales people were all helping each other out. This was a very pleasant experience and we love our car. Phil was very knowledgeable which made us feel more confident in what we were buying and we have no regrets. Thank you! Sincerely, Ralph and Monica Hoffman More

BE WARNED!!! You do not want to buy a car from this lying bunch of con artists!! I purchased a used Passat Wagon from this dealer on the pretext that the unusual array of issues with my current VW lying bunch of con artists!! I purchased a used Passat Wagon from this dealer on the pretext that the unusual array of issues with my current VW were unheard of and "atypical" for a VW. Trade it in they said, "you won't possibly have another VW with the amount of problems you are having". So I did, and what do I have now....a car that had to have the engine replaced at barely 6 months of ownership(@55,000 miles)due to RUST?! and now the SECOND engine is bad after just barely 50,000 miles with it, not to mention the constant problems i've been fixing ever since i've owned the car! Was it "certified preowned", no, "you don't need that they said, that is just a $3,000 extra sales tactic. And when I try to talk to anybody about the issue they pass the buck. Ultimately, they sold me a piece of junk and could care less about the consequenses it's had on my end. If this was any other type of business, they would not get away this kind of lack of customer service & loyalty. What gives them the right now?! Again, don't give your business to these low lifes or the VW corporation for that matter. If you aren't one of the lucky one's who end up with a VW with no problems, you are in for a mountain of debt and frustration at a vehicle that is worthless. More

Phil was very informative to the point where I could drive this car right away without any hassles. Also, Phil helped us with the paperwork and informed us where this paperwork was going to go. This del drive this car right away without any hassles. Also, Phil helped us with the paperwork and informed us where this paperwork was going to go. This delt mainly with registration and insurance. Phil also through his E-mails informed us what he did as far as transfer of insurance is concerned. We are very comfortable he will help us in the future. More

The air bag warning light on my 1997 Volswagen Cabrio would come on intermittantly. James Ahlstrom and the service techs at Stokes Volkswagen in N. Charleston, SC checked the airbag system and all the o would come on intermittantly. James Ahlstrom and the service techs at Stokes Volkswagen in N. Charleston, SC checked the airbag system and all the other fault circuits and gave the car a clean bill of health. They were very courteous and completed the checks in a short time. The tech even sat with me and explained what he did and what he found. I'm sorry I didn't get his name. More

This car buying experience has been the smoothest and least stressful of all of the cars I have ever bought. Robbie went out of his way to make sure we were satisfied and not once was there any pressure least stressful of all of the cars I have ever bought. Robbie went out of his way to make sure we were satisfied and not once was there any pressure to hurry with our decision. I would recommend Stokes Volkswagen to anyone and would also recommend a new TDI to anyone as well. They are very nice cars with unreal gas mileage. More

This was the easiest car buying experience that I have ever had. There was no pressure to buy. We appreciate the friendliness of the staff and ease of the car buying process. We were also pleased with the ever had. There was no pressure to buy. We appreciate the friendliness of the staff and ease of the car buying process. We were also pleased with the follow up from Phil after purchasing the car. More

Buying a car seems to always be a stressful situation. You can be made to feel very uncomfortable with the negotiation process and even more uncomfortable and pressured if you can not come to a "meeting o You can be made to feel very uncomfortable with the negotiation process and even more uncomfortable and pressured if you can not come to a "meeting of the minds" on price. The folks at Stokes (Tumpie and Phil Tackett) were extremely friendly and personable. I really felt like they wanted me to leave with the car that best met my needs and a price that I could feel comfortable with. I did buy and I am extremely pleased with my purchase. However, if I had not bought I do believe I could have walked out the door still feeling comfortable with the option of coming back at another time to shop again. This is my first experience with Stokes Volkswagen, however it would be my pleasure to recommend the dealership and the Phil and Tumpie to other buyers. More

The staff at Stokes VW truly made a remarkable impression on me. Previously, I used Lowcountry VW for my service and maintenance needs. I can't tell you how disappointed I was with Lowcountry VW. After hav on me. Previously, I used Lowcountry VW for my service and maintenance needs. I can't tell you how disappointed I was with Lowcountry VW. After having recent car trouble I called Stokes VW and they went above and beyond to assist me in every way. My car was towed to their shop on a Saturday afternoon at 3:00pm and by 4:30pm I had already received a phone call from the Stokes service dept. informing me of the problems and a quote for the repairs. They offered me a courtesy car to use while the parts were being ordered which was totally unexpected since my car was no longer under warranty nor had I purchased it at this dealership. Prior to visiting Stokes, I would have never considered purchasing another VW but after receiving such outstanding service I decided to trade my car in on a new Touareg while having the repairs done on my car. I would highly recommend Stokes VW to anyone looking to purchase a new car or simply in need of service. The level of customer service exceeded my expectations and the friendly staff of Stokes VW earned my trust and my business. More

I came from out of town to do business with Stokes VW, after pricing and talking to salesmen in Columbia, Charlotte, Augusta, and N.Charleston. Robbie Chinn was very pleasant, and answered each and every after pricing and talking to salesmen in Columbia, Charlotte, Augusta, and N.Charleston. Robbie Chinn was very pleasant, and answered each and every question thoroughly. He made sure I understood all the options and safety features of my new car before I got out on the roadway to head back home. He called the next day to make sure I had arrived back home without a problem, and to check how I liked the quality and comfort of my new Jetta. I am very satisfied with my purchase, and will definately recommend Stokes VW and Robbie Chinn to all I know who is interested in purchasing an automobile. Thanks Stokes & Robbie for a smooth transaction, and enjoyable experience!! More