Strong Volkswagen - Service Center

They advertise constantly about there amazing Lifetime Warranty but when my daughter has tried to use it she gets the run around and treated poorly first time they had her car for a week and then when she Warranty but when my daughter has tried to use it she gets the run around and treated poorly first time they had her car for a week and then when she tried to get emissions done to register it and it failed and when she took it in again they gave her the run around again and it’s still not fixed . And it’s a 2015 Audi A3 so they told her take it to Audi and they did the same thing to her . Honor your warranty’s and fix stuff your supposed to fix shouldn’t be that hard 🤷‍♂️ More

I am writing to share my recent experience as a young family with a newborn, highlighting our quest for a secure and dependable vehicle. Regrettably, our interaction with your dealership's pre-purchase i family with a newborn, highlighting our quest for a secure and dependable vehicle. Regrettably, our interaction with your dealership's pre-purchase inspection services fell short of expectations, raising concerns about the standards associated with the Volkswagen brand. Preparing to travel from Oregon to acquire a GTI from a third party, my primary focus was on ensuring a thorough examination of the vehicle to confirm its safety and rule out any aftermarket modifications. The inspection was completed, noting only the aftermarket wheels, which I was aware of. However, upon closer inspection before my drive back, I discovered two summer tires on the right side and two snow tires on the left. This oversight, if not caught, could have caused damage to my differential, posing a significant safety risk for my 900-mile journey home. Additionally, one tire was improperly mounted backward, lacking a proper bead set, further escalating the safety concerns that should have been promptly identified. Upon further examination by my mechanic in Oregon, it was revealed that the vehicle had numerous modifications, including updated suspension and engine modifications. Consequently, I now own a car without a warranty and potential safety issues, contrary to what I paid Strong Volkswagen to ensure. This departure from the safety and quality standards associated with the Volkswagen brand was deeply disheartening. More disconcerting was the failure of the inspection to identify critical engine modifications, posing potential safety hazards and warranty concerns. This lapse in attention to crucial safety matters could have had severe consequences during our long drive home, jeopardizing not only the vehicle's quality but also our trust in the dealership's commitment to customer safety. To compound our disappointment, the service manager, Chip Bryson, exhibited a regrettable level of rudeness. Instead of addressing the serious safety concerns raised, their response was limited to offering a refund solely for the inspection, suggesting that the issues should have been noted by the party from whom we purchased the vehicle. This response falls far short of the customer service and accountability we anticipated, especially given the gravity of the safety oversights. In light of these significant safety concerns and the inadequate customer service, I strongly recommend exploring alternative options for your vehicle needs. This recommendation is based on our diminished confidence in the dealership's ability to rectify their oversights, particularly those compromising the safety of the vehicle and its occupants. While I acknowledge that errors can occur in any process, the combination of these safety oversights and inadequate customer service has left me deeply dissatisfied. I urge the dealership to promptly review and rectify their inspection standards and customer service protocols, emphasizing the importance of customer safety and satisfaction. Strong Volkswagen, I expected more. More

Very polite salesmen, loved the courtesy I was treated with and the patients I was shown while purchasing. with and the patients I was shown while purchasing. More

Rep has not followed up in 72 hours and your service sucks, this online stuff is very unfriendly! sucks, this online stuff is very unfriendly! More

I regret to inform you that my recent customer service experience was far from satisfactory. During my visit, I had the unfortunate encounter with the Assistant Service Manager, Mr. Wyatt Bryson. I must experience was far from satisfactory. During my visit, I had the unfortunate encounter with the Assistant Service Manager, Mr. Wyatt Bryson. I must share that he displayed a level of rudeness and disrespect that left me deeply disappointed. What added to my disappointment was the feeling of discrimination I experienced based on my accent and ethnicity during the interaction. In addition to the issue with Mr. Bryson’s behavior, I have concerns regarding the inspection of my vehicle. I am uncertain if the required inspection was conducted properly, and this further contributes to my dissatisfaction with the overall experience. More

Had a horrible experience in service. Took them 5 days to run a 15 min diagnostic for a epc. Then auto assuming I used the wrong gas. When I fill it with the recommended grade. And found Took them 5 days to run a 15 min diagnostic for a epc. Then auto assuming I used the wrong gas. When I fill it with the recommended grade. And found out the loaner car program was a crock. After being told by a sales rep and the pamphlet saying I can get a loaner while in service with no limited stipulation. Since I work in transit I can’t be without a car. So never returning to strong vw. Since I can auto assume everything else is a crock. Anthony was my adviser he was just horrible in general. Review my call on Tuesday when I talked to him around 10am he had a condescending tone. He told me 2-3 days when I dropped and when I got him on tuesday. He said in a annoyed tone I told you 3 to 4 days acting like I bugged him more then once. I will be giving young vw in layton my business here on out. Since they haven’t treated me dirty once. I even gotten a loaner while they fixed my jettas shifter with no problem I had it for 6 days while waiting for parts and to have it installed. More

Friendly service and a large, clean facility. Home of the lifetime warranty. I am very happy with my Strong VW experience. Home of the lifetime warranty. I am very happy with my Strong VW experience. More

I took my car in at 20,000 miles for an oil change and they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out . they told us due to my car being built during Covid they used cheap parts and my breaks are bad and wearing weird we needed to get them checked out .. I asked how long we had they said until 24,000 miles so I made an appointment within my warranty time had them checked they told me they were perfectly fine and not wearing at all they (a manager) was not sure why we were told this.. took my car in for my 30,000 mile oil change and the gentleman told me my breaks are bad and needed to be checked again so again I make an appointment for this past Saturday where they said yes indeed my breaks need to be changed and it will be $300.00.. So my breaks went from perfectly fine to needing to be changed within 5,000 miles?? I requested a manager call me, because I don’t feel I am responsible for this cost as I did everything I was suppose to do and keep getting the run around from everyone including management.. I tried to call today and nobody in service will answer and the manager who’s number I have I am suppose to talk to, his voicemail is full.. I called again and I can get ahold of sales but nobody in service.. They are not happy to help and I am beyond frustrated at the level of customer service I am getting or lack there of.. Also I never get a loaner vehicle so being a VIP customer is a complete waste of time More

Slow, incompetent, can't communicate, terrible customer service. We had a scheduled appointment at 9 am for a oil change and for paint touch up as well as 2 recalls, when arrived we stood waiting for 30 mi service. We had a scheduled appointment at 9 am for a oil change and for paint touch up as well as 2 recalls, when arrived we stood waiting for 30 minutes before we got any help to drop off the car and get our rental. Worker acted as if there was no mention of a rental but retrieved one, rental was dirty on the inside and needed to be vacuumed and its own oil changed. Later in the day we were notified that the car was done and when we went to retrieve it and took a look to see the paint work and saw nothing had been done and when brought up to Anthony he stated that we had to talk to the guy that was taking care of the VIP service. He was finishing up with another customer at that time so we had to wait about 20 minutes for him to come back and finish up to just be told that the service wasn't even in there, even though this has been scheduled with the oil change, recalls and paint touch ups to all be done today and picked up for about a month now. We were told the reason it wasn't done is because both departments that were responsible for those 3 repairs DONT COMMINICATE. We live in Evanston, WY and it is a planned trip when we come down here and will not be back in salt lake for the next 6 months due to a job and this was wanted to be taken care of before we left. The situation would've been more understandable if the service we were shown even remotely felt like we were cared for or that the company even wanted anyone's business. The workers seemed as if they didn't want to be there, didn't want to help customers, and didn't bother to communicate with other workers to ensure we were taken care of instead of just ignoring us until the last minute and acting inconvenienced that they had to do work. Overall I'm very unsatisfied with this service as no real apologies or anything was done other then "we can get it done the next time you're in." We will definitely not recommend strong volkswagon to anyone to purchase or service a vehicle from you guys as I wouldn't want anyone else to have to deal with such services. More

The steering light came on red, with the steering slightly harder to turn - VW Strong‘s verbal diagnosis over the phone and after checking the car was „Your rack and pinion is dead“. When asked what slightly harder to turn - VW Strong‘s verbal diagnosis over the phone and after checking the car was „Your rack and pinion is dead“. When asked what the specific issue was (the car was still driving pertty close to perfect), I was told that the entire rack and pinion assembly was destryoyed and needed urgent replacment for a cost of $ 3,500. Being naturally suspicious after Strong mounted too small rear brake pads on the vehicle about three years ago, and, when I complained and wanted the correct ones mounted, being denied such with the excise that those do fit (they covered only 75% of the width of the rotor, which wven a total laysman would recognize), I took the car bak and brought it to Burt Brothers in Park City. And voila - they figured that an animal had eaten theough a cable to the electric steering support motor - they fixed it for 1/2 hour of labor cost ($82), and replaced the rear rotors and brake pads WITH THE CORRECT SIZE for $ 80 less than Stong had estimated. I just picked up the car this afternoon - it drives perfectly well. Dear VW Strong, you won‘t see us again, especially when it comes to purchasing 2 new cars in the near future. More