Subaru Pacific

On October 12, 2018 I was sold a Certified Subaru Forester with 20,242 miles by Subaru of the Pacific. Was told several times by salesman that the vehicle had not been in any accidents. Total Contract price: 26k, approximately. Before purchase I noticed a small portion of the front bumper (side) was sticking out and the supervisor said it was just a missing or broken clip and he took the car into there body shop. When he brought the car out he said that he had them remove the bumper replaced the clip and when I saw it everything seemed to be fine. We had other conversations, Where he tried to convince me that there was nothing wrong and that I could see that there was no damage to the bumper as the paint seem to be unmarked. On Thursday the 18th (6days later) I experience a check engine light and other electrical issues including a power loss. The next morning I took the car into Kirby Subaru of Ventura, my hometown Subaru dealer. The problem was the brake light switch. It was fixed. Paul, the Master mechanic asked me if I knew that three portions of the vehicles were repainted and I alarmingly said no. He put the car in the shade in the shop and showed me a front and rear bumper in the left fender had been repainted and that Portions of them were done poorly especially the left fender. He advised me to advise Subaru of Pacific of this problem and to have them repaint it properly. He said that my vehicle is now devalued and that if I ever turned it in for a new car they would mark down the price because of this prior damage. He told me that the average person cannot detect this kind of damage (by looking at the repainted surface) but to a train eye such as a dealership would be able to spot this prior damage easily. My sales rep at Subaru of the Pacific had informed me numerous times that they do not sell certified cars which have been in prior accidents. At this point in time my salesman is not returning my calls or text messages and nor am I getting calls back from any one else at the dealership at this point in time. October 23, 2018 11:55 am., despite the fact that my salesman said that a manager would be calling me Tuesday morning today! No calls back from anyone! That’s whenI tried calling everyone back because there and no response!

John Jacinto met me at my car when I arrived 15 min. before their scheduled time to open. Very helpful, thorough, listened to my concerns, and addressed them all respectfully. Purchased my 2017 Forester new with the terrific help of Jim Nielsen. Great staff, agency, and car! I’m a happy camper. Thanks, John for your help today.

Jeff Sollee introduced us into the Subaru family of vehicles, explained our choices and options at ease as we drove away with an excellent new Impreza. We are more than satisfied with service and follow through from Jeff and team at Subaru Pacific as they have been more than helpful to us. Highly recommend to buy your next SUV, car, or lease at Subaru Pacific. Patricia B

With technology the way it is today, practically everything is done online and instantly electronically. The people at Pacific Subaru take the time to listen, get to know you and accommodate your needs. James Hartzberg and the team there take good care of your needs. I went in to order a fog light kit for my Forester. It turned out they had the kit in stock so Yessenia in service and Alex in part set me up and completed everything that day! Great job to the entire team at Pacific Subaru.

It is always the same experience when I take my Outback in for service: 1. John Jacinto meets me with a smile. 2. He knows what I want and what service is needed. 3. The dealership has a very comfortable waiting area that is always clean and pleasant.

Milad Batouli was an excellent source of information and assistance before, during and after the purchase process! Very up front with financial data and the breakdown of the vehicle cost. I did speak with representatives at other dealerships and Milad was the most honest and ready to help me find the car I wanted. I love the Subaru Crosstrek I purchased and highly recommend Subaru Pacific!

Showroom was so good clean and neat. Kevin Anderson was so very helpful work on figures that i like knows alot he work with steve and they both really help me alot. Kevin thank you very much your the man true salesman. Definitely I recommend him for buyers look for Kevin Anderson

Jim Nielsen did a great job walking my son through his first experience buying a car. He was very informative but not pushy and he learned a lot about the entire process and the importance of a good credit rating.

Job well done! Nothing to complain! My service advisor, Steven Lee, deserves MORE THAN FIVE-STAR review. His efforts toward the problem solving on my car was excellent! Thanks again!

I had issues w my 2014 forester, and begrudgingly took it to a Subaru dealer in Van Nuys, CA. After the 150 inspection fee, the rep told me that they needed another 430 to further investigate the hard code that the computer was throwing. Long story short, I refused, took it to Subaru Pacific, and they repaired what was actually wrong with my car. It needed an oil change and an injector flush. That was it, no hard codes etc. They also replaced front end bushings (be nice if they wouldn’t need replaced at 50k, but that’s a fix Subaru needs to address) and they replaced hoses filters etc. The car is running beautifully. I recommend these guys wholeheartedly. They’re communicative and talented.