Subaru Pacific

Thanks Alex Alex Solermy is a very patience person. We were not easy, but he staid very calm and very professional. I strongly recommend him as a sales person. Th Alex Solermy is a very patience person. We were not easy, but he staid very calm and very professional. I strongly recommend him as a sales person. Thank you Alex. More

Great new facility and excellent customer service Bought our second Subaru from Pacific because of past experience with their service department and the great help of Jeff Sollee, our salesperson. I'm Bought our second Subaru from Pacific because of past experience with their service department and the great help of Jeff Sollee, our salesperson. I'm really happy with my new Crosstrek and everyone made the process really easy. Wendy in finance was really nice. More

Great purchase experience I rarely write reviews but when I feel really strongly about a business I feel compelled to. I picked up my new Subaru Crosstrek a week ago and couldn I rarely write reviews but when I feel really strongly about a business I feel compelled to. I picked up my new Subaru Crosstrek a week ago and couldn't be happier with the car and the dealer that I purchased it from. I had never purchased a Subaru before and as a result didn't have any insight into the best dealers. I visited several dealerships in Orange County where I live, but never really got a great feeling from those dealerships for one reason or another. In these days of Internet pricing it's easy to send out a bunch of emails and try to find the lowest price and I think that's fine but after not feeling comfortable in Orange County I took another approach. I started to research the dealerships themselves. I read the reviews of the dealerships in regards to the sales staff, service department, as well as their focus on customer service. I wanted to find a dealership that from A-Z I felt comfortable doing business with and I felt that the cream rises to the top and that if they were highly rated then that meant competitive pricing as well. I narrowed it down to four dealerships, none of them in Orange County, and I contacted them regarding pricing on the model/options that I was interested in. They all responded with quotes but in my subsequent email exchanges with them one dealer stood out in terms of product knowledge, responsiveness, and just an overall comfortable feeling and that was Subaru Pacific. My original contact was with Justin Majcherek and I then continued with Jim Nielsen. They worked together as a team to make sure that all my questions were answered and all my concerns were addressed and they gave me a great price to boot. When I picked up my car both Jim and Justin were there and were happy to spend time with me to go over the car and welcome me to the Pacific Subaru family. They both have continued to be accessible to me via text whenever I have a quick question about the car. The dealership itself is spacious, clean, well organized and welcoming. Car buying can be a bit of a jungle at times but honestly if you are in the market for a Subaru I'm not sure that you could do any better than Subaru Pacific in terms of price and customer service. I think that if you are within 100 miles of this dealership you'd be well served to be in touch with them and to see what they can do for you. More

Service Department Yessenia Cortez went above and beyond to help service my car. She continuously kept me in the loop and informed. She ensured all of the changes went m Yessenia Cortez went above and beyond to help service my car. She continuously kept me in the loop and informed. She ensured all of the changes went made even when coordinating with different departments. She was a pleasure to work with! More

Subaru Pacific's service department Robert Canche was my service representative and was very helpful to me. In giving excellent service for the warranty issues of my 2014 Crosstek Hybrid Robert Canche was my service representative and was very helpful to me. In giving excellent service for the warranty issues of my 2014 Crosstek Hybrid vehicle. Also, he was able to recover a key fob that I left on the loaner vehicle key ring. Robert is a valued member of Team Subaru Pacific! Good job Robert Canche! More

Timely Steven Lee and crew greeted me on time when I arrived for my appointment, Steven listened to all my issues with the car, and everything was addressed Steven Lee and crew greeted me on time when I arrived for my appointment, Steven listened to all my issues with the car, and everything was addressed when I picked up the car a few hours later. The car was ready before I could get back to pick it up. I do like Subaru Pacific. More

Great experience purchasing my first Subaru It was a pleasure working with Yulissa Rabines and with Mr Skinner in financing. They made negotiating, purchasing and financing very easy. I will d It was a pleasure working with Yulissa Rabines and with Mr Skinner in financing. They made negotiating, purchasing and financing very easy. I will definitely come back to Subaru Pacific. More

Overall, I don't know if i can recommend John Jacinto worked with me when I took my car in for its last service. He was helpful and easy to work with. However, i've been bringing my car t John Jacinto worked with me when I took my car in for its last service. He was helpful and easy to work with. However, i've been bringing my car to this dealership exclusively for service since it was new and bringing it in every 6months or so, if not more for services due. John noticed that the 30K mi major service was never done, i'm currently at 55K mi. Nobody should know the required service better than the dealer. if i came in a bit before or after 30K it should have been done. this is why i pay extra to bring the car to the dealer during the warranty period particularly. now the warranty is over and there are some thing that need to done that may have been covered that won't be now and also compounded service was required that was very expensive and could have been distributed out. Very dissapointing. Also, if the dealer has coupons available on the website the service rep should just bring them up at the time, not wait for the customer to find them. More

Great environment and customer service John Jacinto helped me out when I came in for service. He provided great customer service and it was very easy to ask questions about certain repairs/ John Jacinto helped me out when I came in for service. He provided great customer service and it was very easy to ask questions about certain repairs/pricing. Highly recommend this location/employee More

Great Purchase Experience. Tom Dessaint provided some very good Internet pricing for me on 2018 Outback. Saved a lot of time and negotiating once I arrived. Allejandra Lopez s Tom Dessaint provided some very good Internet pricing for me on 2018 Outback. Saved a lot of time and negotiating once I arrived. Allejandra Lopez showed me the vehicles when I arrived and although I was interested in a basic or mid-feature package was persuaded to get the model with the most bells and whistles: but no pressure, just friendly matter-of-fact explanations. Everyone friendly and competent. Definitely recommend this dealership. More