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Subaru Pacific

4.8

266 Lifetime Reviews

14700 Hindry Avenue, Hawthorne, California 90250
Call (424) 634-7763

Top Reviewed Employees

James Hartzberg, General Manager, Subaru Pacific

James Hartzberg

General Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

October 23, 2018

"“We don’t sell certified cars that have been in accidents”. "

- Richard KJ

On October 12, 2018 I was sold a Certified Subaru Forester with 20,242 miles by Subaru of the Pacific. Was told several times by salesman that the vehicle had not been in any accidents. Total Contract price: 26k, approximately. Before purchase I noticed a small portion of the front bumper (side) was sticking out and the supervisor said it was just a missing or broken clip and he took the car into there body shop. When he brought the car out he said that he had them remove the bumper replaced the clip and when I saw it everything seemed to be fine. We had other conversations, Where he tried to convince me that there was nothing wrong and that I could see that there was no damage to the bumper as the paint seem to be unmarked. On Thursday the 18th (6days later) I experience a check engine light and other electrical issues including a power loss. The next morning I took the car into Kirby Subaru of Ventura, my hometown Subaru dealer. The problem was the brake light switch. It was fixed. Paul, the Master mechanic asked me if I knew that three portions of the vehicles were repainted and I alarmingly said no. He put the car in the shade in the shop and showed me a front and rear bumper in the left fender had been repainted and that Portions of them were done poorly especially the left fender. He advised me to advise Subaru of Pacific of this problem and to have them repaint it properly. He said that my vehicle is now devalued and that if I ever turned it in for a new car they would mark down the price because of this prior damage. He told me that the average person cannot detect this kind of damage (by looking at the repainted surface) but to a train eye such as a dealership would be able to spot this prior damage easily. My sales rep at Subaru of the Pacific had informed me numerous times that they do not sell certified cars which have been in prior accidents. At this point in time my salesman is not returning my calls or text messages and nor am I getting calls back from any one else at the dealership at this point in time. October 23, 2018 11:55 am., despite the fact that my salesman said that a manager would be calling me Tuesday morning today! No calls back from anyone! That’s whenI tried calling everyone back because there and no response!

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Employees Worked With

Christian, Mark (finance manager), supervisor of Christian.

June 06, 2018

"Wonderful service"

- Pat911

John Jacinto met me at my car when I arrived 15 min. before their scheduled time to open. Very helpful, thorough, listened to my concerns, and addressed them all respectfully. Purchased my 2017 Forester new with the terrific help of Jim Nielsen. Great staff, agency, and car! I’m a happy camper. Thanks, John for your help today.

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Employees Worked With

John Jacinto, Jim Nielsen

May 05, 2018

" Buy your next Subaru at Subaru Pacific "

- CaliPali

Jeff Sollee introduced us into the Subaru family of vehicles, explained our choices and options at ease as we drove away with an excellent new Impreza. We are more than satisfied with service and follow through from Jeff and team at Subaru Pacific as they have been more than helpful to us. Highly recommend to buy your next SUV, car, or lease at Subaru Pacific. Patricia B

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Employees Worked With

James Hartzberg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Sullivan

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Photos & Amenities

  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Television
  • Vending Machines
  • Authorized Accessories Store
  • Automated Car Wash
  • Drive-In Service
  • Shuttle Service
  • Children's Play Room