Buyer beware.... Once they have your money, you are WORTHLESS to your salesman and the entire dealership.
I had a vehicle shipped out of state, and they took a month to send the title to my local DMV. After making 3 appointments to go and have the title paperwork taken care of, after my saleman told me the title was being sent the day I talked to him a week after the car arrived.
3 weeks after the car arrived, I text my salesman asking where the title was. He passed the buck to another person at the dealership blaming them for not sending the title (even though he said HE is sending the title.
On top of the mess of begging them to send the title to a I rightfully own, when it arrived, and major esthetic part from the convertible was completely missing. I text the salesman and showed him the missing part.
He did not text back, but called me to say he’s embarrassed because no one put down the convertible top while the car was on the dealership, and if I go get the part replaced, the dealership
Will compensate me for the COST.
After purchasing the part from a local dealership, I reached out to see where I need to send the bill to be compensated. the salesman would no longer answer my texts and when I called the dealership, they were always “too busy” to talk to me.
As a paying customer I was treated like garbage. As soon as the car was funded, they treated me completely different. I was no longer a priority, and when I finally reached a manager, he said the sale end admitted that he authorized to reimburse me for the missing part. But since he didn’t put it in writing, he claimed he “didn’t have to do anything at all”.
His only offer was that he “might help me”. MIGHT.
After the salesman admitted that he claimed I would be compensated for the missing part. Not a portion, not a percentage, “we will compensate you for the missing part” were his exact words.
Record every call you have with salesman and managers. I am glad I did! I am already in contact with Subaru Corporate to file a complaint on this dealership. For their lies, how they treated me after I purchased a vehicle, and the overall HORRIBLE sales experience I had at Subaru Pacific.
There’s a reason used car salesman have a reputation for being dishonest.