Subaru Pacific

Finally the best service team in the southbay My first time meeting Chris Pintado, Service Manager and Tony Cevantes, Service Advisor. I had a problem with my car I had no apt and Sherri was off. My first time meeting Chris Pintado, Service Manager and Tony Cevantes, Service Advisor. I had a problem with my car I had no apt and Sherri was off. Tony called for a shuttle to take me to work, and thereafter handled my repair needs. I love this new team. More

Sheri Atkins knows what she's doing!! Sheri Atkins at Subaru was the best! She is very knowledgeable. She went over everything that was done to my car and my car's current condition. She k Sheri Atkins at Subaru was the best! She is very knowledgeable. She went over everything that was done to my car and my car's current condition. She knows her stuff. More

Great customer service Shari Atkins was great! she was very professional and got me out of there in a timely manner! I will definitely bring my car back for service. They wo Shari Atkins was great! she was very professional and got me out of there in a timely manner! I will definitely bring my car back for service. They work as a team and very efficient! More

18,000 service and tire replacement Tony Cervantes did a wonderful job taking care of the items needing attention. The minor issues that came up were handled efficiently and he communic Tony Cervantes did a wonderful job taking care of the items needing attention. The minor issues that came up were handled efficiently and he communicated everything in a timely manner and offered solutions that were both quick and cost effective. The sales and service is so good we will be coming back to buy another car in the next six months. More

Subaru Pacific Impressed by Speedy Service! Tony Cervantes helped me I needed Right Brake Bulb Replaced I was Impressed how fast it was Replaced. Tony is a great Asset to Subaru Pacific. Great Tony Cervantes helped me I needed Right Brake Bulb Replaced I was Impressed how fast it was Replaced. Tony is a great Asset to Subaru Pacific. Great Customer Service. Thanks More

Service on Takata airbag recall Sheri Atkins was very helpful in getting my Takata airbag recall handled. We had a number of phone conversations before the actual appointment was abl Sheri Atkins was very helpful in getting my Takata airbag recall handled. We had a number of phone conversations before the actual appointment was able to be made (had to wait for the part to become available). She gave me accurate updates and was very nice when I brought my Outback in. All went very smoothly. More

Recall appointment Sheri Atkins greeted me professionally and explained everything that needed to be done. My appointment was for 10:30am and I was told that the car wou Sheri Atkins greeted me professionally and explained everything that needed to be done. My appointment was for 10:30am and I was told that the car would be ready at noon. She kindly asked if I would like it washed which I accepted. As I had a lunch meeting at 12:30pm, I went back to her desk at 12:05pm to ask how we were doing. When I explained that I had to be somewhere, she ran out and came back in with the keys. Unfortunately, I did not have time to hang around for the wash. She told me that I could come back in later if I was around. Had the vehicle been washed and ready at or before noon, this would have been an excellent review. My previous visit possibly spoiled me because I was told 90 minutes and the car was done in an hour. Nevertheless... Sheri and team are very good at what they do. More

Very pleased! Extremely pleased new Subaru driver! No problem ordering the specific color I wanted. Willingness to answer and address all of my questions/concerns. Extremely pleased new Subaru driver! No problem ordering the specific color I wanted. Willingness to answer and address all of my questions/concerns. Thanks Yulissa! More

Service department I made an on line reservation to deal with a parking brake recall. i was assigned to Hollie Nagi. i checked in at ther service desk yesterday and w I made an on line reservation to deal with a parking brake recall. i was assigned to Hollie Nagi. i checked in at ther service desk yesterday and was directed to Hollie's staion where I was greeted with a smile and a friendly hello. although there were many cars stacked up in the service area, I was worried that this was going to be a long wait. Happily, I was wrong, from check in to check out + a car wash cost me only about 45 minutes. i was sitting in the waiting area where Hollie came to get me rather than text me that my car was ready. My experience aith Subaru Pacific Service Department has been excellent. More

Recall inspection Sheri Atkins was the person that handled my service appointment that I scheduled online. She was professional and very polite. She got me out of there Sheri Atkins was the person that handled my service appointment that I scheduled online. She was professional and very polite. She got me out of there in 1.5 hour as expected. More