Subaru Pacific

18,000 service and tire replacement Tony Cervantes did a wonderful job taking care of the items needing attention. The minor issues that came up were handled efficiently and he communic Tony Cervantes did a wonderful job taking care of the items needing attention. The minor issues that came up were handled efficiently and he communicated everything in a timely manner and offered solutions that were both quick and cost effective. The sales and service is so good we will be coming back to buy another car in the next six months. More

Subaru Pacific Impressed by Speedy Service! Tony Cervantes helped me I needed Right Brake Bulb Replaced I was Impressed how fast it was Replaced. Tony is a great Asset to Subaru Pacific. Great Tony Cervantes helped me I needed Right Brake Bulb Replaced I was Impressed how fast it was Replaced. Tony is a great Asset to Subaru Pacific. Great Customer Service. Thanks More

Service on Takata airbag recall Sheri Atkins was very helpful in getting my Takata airbag recall handled. We had a number of phone conversations before the actual appointment was abl Sheri Atkins was very helpful in getting my Takata airbag recall handled. We had a number of phone conversations before the actual appointment was able to be made (had to wait for the part to become available). She gave me accurate updates and was very nice when I brought my Outback in. All went very smoothly. More

Recall appointment Sheri Atkins greeted me professionally and explained everything that needed to be done. My appointment was for 10:30am and I was told that the car wou Sheri Atkins greeted me professionally and explained everything that needed to be done. My appointment was for 10:30am and I was told that the car would be ready at noon. She kindly asked if I would like it washed which I accepted. As I had a lunch meeting at 12:30pm, I went back to her desk at 12:05pm to ask how we were doing. When I explained that I had to be somewhere, she ran out and came back in with the keys. Unfortunately, I did not have time to hang around for the wash. She told me that I could come back in later if I was around. Had the vehicle been washed and ready at or before noon, this would have been an excellent review. My previous visit possibly spoiled me because I was told 90 minutes and the car was done in an hour. Nevertheless... Sheri and team are very good at what they do. More

Very pleased! Extremely pleased new Subaru driver! No problem ordering the specific color I wanted. Willingness to answer and address all of my questions/concerns. Extremely pleased new Subaru driver! No problem ordering the specific color I wanted. Willingness to answer and address all of my questions/concerns. Thanks Yulissa! More

Service department I made an on line reservation to deal with a parking brake recall. i was assigned to Hollie Nagi. i checked in at ther service desk yesterday and w I made an on line reservation to deal with a parking brake recall. i was assigned to Hollie Nagi. i checked in at ther service desk yesterday and was directed to Hollie's staion where I was greeted with a smile and a friendly hello. although there were many cars stacked up in the service area, I was worried that this was going to be a long wait. Happily, I was wrong, from check in to check out + a car wash cost me only about 45 minutes. i was sitting in the waiting area where Hollie came to get me rather than text me that my car was ready. My experience aith Subaru Pacific Service Department has been excellent. More

Recall inspection Sheri Atkins was the person that handled my service appointment that I scheduled online. She was professional and very polite. She got me out of there Sheri Atkins was the person that handled my service appointment that I scheduled online. She was professional and very polite. She got me out of there in 1.5 hour as expected. More

Great car buying experience I just bought a 2016 Forester via Costco. My initial telephone contact was with Tom Dessaint. He was very helpful in describing the current inventor I just bought a 2016 Forester via Costco. My initial telephone contact was with Tom Dessaint. He was very helpful in describing the current inventory and pricing. The actual sale was handled by Ismael Fazel. The whole process was relaxed, and he was good at explaining what was happening and what we needed to do to move forward. He went above and beyond the call of duty in helping us, and even drove a missing document to our house the next day. I was pleased by the whole experience. My only complaint was that it took a long time for the car to be prepped for delivery; on the other hand, the car was in pristine shape when we took possession. More

satisfaction Subaru pacific on hawthorne blvd has to be the best dealer ive been to. Everyone is very friendly and they make feel comfortable...i went in to buy my Subaru pacific on hawthorne blvd has to be the best dealer ive been to. Everyone is very friendly and they make feel comfortable...i went in to buy my 2nd wrx and after everything was done i still wanted to stick around and talk professionals there they just made me feel very comfortable all the way from when i walked in to when i purchased the car...charlie jimenez sold me the first wrx and he was just great on filling me in on details and answering all my question. Marcel Lopez sold me my 2nd wrx and he too was great help and filled me in on everything i needed to know.pacific subaru has great workers from there salesmen to financial managers...Steve cho got me a great deal on my car and made me feel comfortable through the whole process. Pacific subaru needs to keep up the good work...if your interestedbin a subaru i highly recomend pacific subaru on hawthorne blvd ask for MARCEL LOPEZ or CHARLIE JIMENEZ...im sure everyone there will be great help but those 2 salesmen made me feel at home through the whole process thanks to everyone at pacific subaru More

first time service to my outback last month i had to take my Subaru outback to the dealer for a squeaky noise they found same day and 2 days later Sheri Atkins gave me the appointment last month i had to take my Subaru outback to the dealer for a squeaky noise they found same day and 2 days later Sheri Atkins gave me the appointment to fix it thank you guys More