Subaru Pacific

Five star, except service department does not return calls or text. the servic was to replace a tr calls or text. the servic was to replace a tr More

I was very satisfied. Work was done on time and the price seemed reasonable. Cannot ask for more. Work was done on time and the price seemed reasonable. Cannot ask for more. More

Initial sale was fine. But then they brought my car around after signing paperwork. Empty tank. Terrible detail job. Stripped screws on the license plate holder. Been askin But then they brought my car around after signing paperwork. Empty tank. Terrible detail job. Stripped screws on the license plate holder. Been asking for the seat protectors and all weather mats for 1.5 months. Finally got mats. No one returns phone calls or cares. I can not recommend going here. Even sales managers are useless in helping you feel like problems are being resolved. More

Getting the new car at Subaru Pacific was excellent, what they forgot to explain to us was telling us there is a hidden key inside the controller itself. Yes, I got locked out with the engine running one da they forgot to explain to us was telling us there is a hidden key inside the controller itself. Yes, I got locked out with the engine running one day. lucky for us was that I left one of the rear windows down a little and our daughter, being smaller and lighter than me.... was able to lower that window and unlock the car. We could've avoided bruises on our daughter's arm just by telling us about the hidden key inside the controller. More

On 12/5/2022, I gave my car for servicing. It needed parts. I was told that it would take 2 to 3 days to get the parts but I have to prepay for the needed parts. So, I paid over $600 and was h It needed parts. I was told that it would take 2 to 3 days to get the parts but I have to prepay for the needed parts. So, I paid over $600 and was hoping to hear from the Parts/Service department. Today is is Jan. 3rd and I am still waiting for the call! More

Was looking for a Forrester either used or new. Subaru Pacific informed they had new 2023 that just arrived. Saw the one we like online and contacted via email for availability. The entire proce Subaru Pacific informed they had new 2023 that just arrived. Saw the one we like online and contacted via email for availability. The entire process was very easy and seamless, received a quote via email, drove down to the dealership to inspect the car. The representative was very helpful and no pushy sales gimmick. We were already preapproved with our CU so the entire process took under 2 hours, was in and out of the dealership with our new car. More

Shahar, was very patient and not pushy. He gave my husband and I ample time to look over car. Only comment I have is that it seemed to take a long time, waiting to meet with finance coordin He gave my husband and I ample time to look over car. Only comment I have is that it seemed to take a long time, waiting to meet with finance coordinator. More

Easy scheduling, prompt service with thorough explanation of advice including estimated cost, Service Advisor MESHLIN NINO WAS ABOUT THE BEST I HAVE EVER HAD! of advice including estimated cost, Service Advisor MESHLIN NINO WAS ABOUT THE BEST I HAVE EVER HAD! More

To me one of the best dealers I ever visit, they treat me with respect, they answer all my questions, the sale men help me all the time, and gave me all the information about the vehicle I was about to purch with respect, they answer all my questions, the sale men help me all the time, and gave me all the information about the vehicle I was about to purchase. I am very happy with my experience on buying a car at this dealer. More

Purchased a used car 90 days ago still haven't received the license plate and current registration!!! Been trying to resolve the issue the past month getting worried because the temporary registration is the license plate and current registration!!! Been trying to resolve the issue the past month getting worried because the temporary registration is about to expire. Been leaving voicemails to Linda Colon their DMV clerk and Tony Lunt their Pre-owned Car Manager with no response. Tried to get in touch with James Hartzberg their General Manager by leaving voicemails and sending emails with no response as well. Until finally today got a reply from him and Linda Colon stating that they are still processing the paperworks. According Linda since the temporary license has already expired they are no longer issuing temp extensions but vehicle can still be operated with DMV receipt of fees posted. She said the original will be sent over night. This is totally unacceptable this should have been done long ago. Will keep everyone posted until this issue is finally RESOLVED hopefully by receiving the license plate and current registration in a timely matter. Reading thru the previous post this not the first time this dealership had similar issues. More