Subaru Superstore

This is the way all Dealers should operate. Bought 2016 Outback Limited. Buying was very unstressful. Gave a very fair price on the car. But that's only part of the story. Had it about 1 week Bought 2016 Outback Limited. Buying was very unstressful. Gave a very fair price on the car. But that's only part of the story. Had it about 1 week and went to "Subaru School" which Subaru Superstore has monthly for new buyers, to learn all about the electronics, how to do such-and-such, etc. Answered all questions from about 30 attendees. But the highlight was riding in a car trying to crash into another "car" only to have Eyesight auto brake for you. Gave one a lot of confidence in the car's accident prevention capabilities. Another thing they do for customers is put nitrogen in the tires, like some other places. But, if the tire loses "air" they will replace the nitrogen for free. When I went to Subaru School I visited the Service Dept to ask about 2 very minor potential warranty issues. Both issues were resolved to my satisfaction and the parts were being ordered and will be installed when they arrive. Again, very minor issues, but the no nonsense "let's fix the customer problems" was very satisfying. I highly recommend Subaru Superstore Service Dept.. More

Really worked with me to get the deal done. Fair and honest. 2 thumbs up for the staff at this dealership for working with me to get the deal done. Would definitely refer family and friends to them. 2 thumbs up for the staff at this dealership for working with me to get the deal done. Would definitely refer family and friends to them. More

Leading A New Subaru WRX Car shopping can be very stressful and annoying when you don't plan on it as I did not intend to total my car. This was the BEST customer service I've Car shopping can be very stressful and annoying when you don't plan on it as I did not intend to total my car. This was the BEST customer service I've ever had. No lie. Having said that, I've always like Subaru and when I came into the Subaru Superstore of Chandler I was instantly greeted with a smile and offered cold refreshments while a sales representative was called. I barely had time to take a sip of water before Sales Representative Seton Faircloth was quick to greet me and introduce himself and ask my reason for the visit. After explaining I was interested in taking a WRX for a test drive Seton scheduled a drive and shared that he was a WRX driver himself and I was in good hands. The only three Subaru WRX cars were fresh off the truck and needed inspection before they could go for a test drive. Rather than leave because I couldn't test drive, Seton took the time and went over every detail of the new WRX.... Every single detail top to bottom. I'm pretty sure he knows more about the car than the people who built the WRX. I visited several other car dealerships while I waited for the WRX to be inspected and to test drive and every sales rep sucked in comparison. I could have went to another Subaru dealer but being in a service industry myself, I knew I wouldn't get this kind of service anywhere else. During and after the test drive, I knew I had to get a WRX. Seton worked with his awesome finance team to get the numbers were I felt comfortable and met all my needs and making changes even up to the very end. Instead of shutting up shop on a Saturday, Rob Daily took my call to anwser all my questions, and they stayed late to locate the only WRX Premium in AZ. Without asking, Seton personally drove 2.5hr to and back to trade a wrx for the one I wanted. I have never experienced this kind of customer service in my entire life. While waiting for the documents to be processed, Seton introduced me to Barbra who would be helping me with my car in the future who seems very nice and I'm excited to book my windows . The finance team and final document specialist Pierre Evans added even more value to your shop by making what can be a boring and dry process into a more personal and educational process. With state of the art technology and efficiency, Pierre explained every document and answered all my questions in detail and a way for me to understand.This effort and dedication to drive the extra 180miles, work extra hours, and answer all my question has made what started as an annoying obligation of buying a car into an awesome experience. I cannot thank this team enough for everything and I will bring my business and other here first. Thanks again for everything! More

Quick, Excellent Staff Worked with Wayne and got a new WRX. Wayne is fantastic to work with, very customer service oriented and fast. This was easily the best experience buy Worked with Wayne and got a new WRX. Wayne is fantastic to work with, very customer service oriented and fast. This was easily the best experience buying a car I have ever had. I would work with Wayne and Subaru Superstore again, without a doubt. More

Excwllent Service The time taken to make sure I understand each aspect of my purchase is very much appreciated. I would not hesitate to recommend your Dealership to The time taken to make sure I understand each aspect of my purchase is very much appreciated. I would not hesitate to recommend your Dealership to anyone. My now older auto has been passed on to my Children. They are still driving the first one I passed along to them. Which speaks to the quality of your car's I will continue to purchase a Subaru as my auto as long as I drive. Sincerely, Carol T. T. Coleman More

Experiencing a new car purchase with pleasure Wayne was very professional and knowledgeable. We never felt pressured, he was excellent on following up on any questions we asked. He was a pleasur Wayne was very professional and knowledgeable. We never felt pressured, he was excellent on following up on any questions we asked. He was a pleasure to work with. More

Great to work with! Wayne was awesome and I totally felt taken care of. He made the car buying experience enjoyable! Thank you for the great service and all of your help Wayne was awesome and I totally felt taken care of. He made the car buying experience enjoyable! Thank you for the great service and all of your help, Wayne!!! More

Great Experience Dealing with these guys, was a smooth and painless experience. Wayne Martini was the Sales Associate who i worked with, and he was exceptional at his Dealing with these guys, was a smooth and painless experience. Wayne Martini was the Sales Associate who i worked with, and he was exceptional at his job.Pierre was of great help as well. One of the best car buying experience i've ever had! Thank you all for you professionalism and dedication!! More

Great dealership! We just bought a used crv from this dealership! Seton helped us out, and we got the car for a great deal! Very knowledgeable and great to work with. T We just bought a used crv from this dealership! Seton helped us out, and we got the car for a great deal! Very knowledgeable and great to work with. The buying and signing process was quick and easy. I'd definitely recommend this dealership! More

Purchase of a new Subaru My dealings with this dealership, and Charlie Webb in particular, were professional in every respect. Charlie was knowledgeable, friendly and willing My dealings with this dealership, and Charlie Webb in particular, were professional in every respect. Charlie was knowledgeable, friendly and willing to work with me on the price. Unlike other dealerships I also spoke with, there was no pressure, no endless phone follow-ups and no BS. At the point of sale, Charlie was thorough with paperwork, orientation to the vehicle and volunteered to be there in the future. This dealership sets a standard I could only dream of from the others I spoke with. More