Subaru Superstore

Great experience Justin was very personable and helpful. He provided all of the information that I requested and was very straightforward with me. I would definitely r Justin was very personable and helpful. He provided all of the information that I requested and was very straightforward with me. I would definitely recommend checking this dealership out, if you're looking for a new vehicle. More

Fantastic experience I worked with Daniel Falls to buy my new 2016 Forester and he made it one of the best experiences ever. I gave him very detailed parameters of what I I worked with Daniel Falls to buy my new 2016 Forester and he made it one of the best experiences ever. I gave him very detailed parameters of what I expected from the transaction and he hit everyone of them. I would deal with him anytime I needed a new car hands down. Daniel and Daniel alone sold me on the dealership and helped me get into the perfect car. More

Great experience purchasing a 2016 Outback Everyone at the Subaru Superstore in Chandler was professional, friendly and helpful. Curt Kemper, our Sales Associate, went out of his way to answer Everyone at the Subaru Superstore in Chandler was professional, friendly and helpful. Curt Kemper, our Sales Associate, went out of his way to answer our questions and ensure that we were satisfied with our purchase. The owner orientation by Christine Weber during the delivery was extremely thorough. I have never received as much sales followup after purchasing a new car. The new owner orientation session that is held once per month is a great feature of this dealership. Thanks for making this a very positive experience! More

Great Customer Service Daniel Falls was wonderful helping my husband and I to find the right Subaru that we were looking for. He listened to us and explained the differenc Daniel Falls was wonderful helping my husband and I to find the right Subaru that we were looking for. He listened to us and explained the differences between the models. The whole team was very helpful and workd to ensure we knew everything about our new 2016 Forester. I am extremely happy with our purchase. More

Exceptional Customer Service I went to look for a car for my grandson who's attending Embry Riddle Aeronautical University in Prescott...My grandson did preliminary research on th I went to look for a car for my grandson who's attending Embry Riddle Aeronautical University in Prescott...My grandson did preliminary research on the type(s) of car(s) of interest--he'd been in email contact with Jack Callaghan prior to our visit to the show room. Jack Callaghan met us upon arrival and showed us a few cars that met my grandson's specifications. After my grandson decided on the specific car he wanted, Jack Callaghan worked with us to arrive at a mutually agreeable price and inclusions! The buying experience was an extremely pleasant one--no pressure selling! I sincerely appreciate Jack Callaghan's very professional and "no pressure" approach! My grandson is very happy with his "new" car...It's a 2013 Subaru Impreza WRX with a little over 21,000 miles. A big mahalo to Jack Callaghan!!!!! More

Morgan Trzaskos The salesman I worked with, Morgan, was very helpful in my purchasing a Toyota Rav4 this weekend. Having gone from dealership to dealership for the la The salesman I worked with, Morgan, was very helpful in my purchasing a Toyota Rav4 this weekend. Having gone from dealership to dealership for the last week, I have been exhausted and haven't had great experiences. Morgan wasn't pushy nor was he trying to get me into a car I didn't need or want. It was a great end to my car search having finally found the car I want with a salesman who was extremely laid back. More

Fantastic Experience We have had some pretty bad experiences with dealerships, but I will continue to come back here for all of my future vehicles. There was no pressure, We have had some pretty bad experiences with dealerships, but I will continue to come back here for all of my future vehicles. There was no pressure, no sales 'tactics', no up-sales. I cannot tell you how happy I am with my new Forester! The team answered all of my questions and went over the vehicle bumper to bumper explaining all the functionality. Best experience ever! More

Outstanding customer service! First visit... Wife and son went to check out the new cars. They were are on guard ready for the salesman to rush and pressure them into purchasing a First visit... Wife and son went to check out the new cars. They were are on guard ready for the salesman to rush and pressure them into purchasing a vehicle today! They were approached by Matt Pompay who was very pleasant to speak with. He answered all questions, suggested a test drive. Once finished, they came home with brochures and a great story about the wonderful experience. The next day when I was off work, we went to visit. We looked at different options, colors and bombarded Matt with questions. He was patient and very professional! We went home to peruse the stack of brochures and notes. I did loads of research on all the vehicles and options and was ready for visit two. (We were not called and constantly bothered like a different local dealer we visited.) We went back and spent hours trying to make up our minds. Matt showed us many cars and went over all the details. He was once again very patient! While he was doing research for us, the sales manager Mark Harper came over and visited with us. He was also very pleasant, knowledgeable, patient and NOT PUSHY. Thank you Mark! Later while out on the lot looking at more cars, Matt said, "wait.. we have a black Forrester with the black leather in the back" He brought it out and we fell in love! We bought it. During our delivery (taking possession of the car) we were escorted into a clean showroom type garage. Christine Weber was our delivery coordinator for this transaction. She was awesome! Christine went over the whole car with us, showed us all the cool features and set up our phones to link with the car. She was just like Matt and Mark.. very kind, professional and simply a wonderful person. Hey.. you need a car? This is the store and the team to go to. Thank you everyone for the outstanding customer service! Scott, Donna and Danny More

No Pressure I have been to a couple different dealerships before this one. One I actually enjoyed the car but the sales man scared me off. Needless to say, I wa I have been to a couple different dealerships before this one. One I actually enjoyed the car but the sales man scared me off. Needless to say, I was not sure what I was looking for when I walked into Subaru, but I knew what I didn't want to deal with... sales. Matt Pompay, poor guy, was the first to come up to me. He asked if there was anything he could help me with, and I told him I was just browsing. He asked what I was looking for, I only mentioned a car that the windows rolled up and had heat, but I didn't know anything about Subaru. I wasn't looking to buy that day, I was just looking around. He asked a couple of questions, how much I was willing to spend and narrowed down what I was looking for. He took me over to the Forester and stayed outside of the car while I sat in it. I didn't feel pressured in any way from him. It was a refreshing experience. I had left quickly afterwards since I had to pick up my children, and was unable to ask for a test drive. I came back a couple of hours later to find that he had already left for the day. I was greeted by Mike Wray. I explained that I had spoken to Matt about the Forester but hadn't test driven it and I was looking to do that. He kindly went through most of the features, showing the differences between the Premium and the Basic. Somehow I ended up test driving the premium and quickly fell in love with it. The next day I came in ready to buy. Mike was patient and understanding, due to halfway through the buy and trade in I had to run home. He sympathized with a few issues I was having and ended up finding a way to work around it all (AWESOME WORK MIKE!). Pierre, in finance was patient and friendly. More laughter ensued in his office, making me feel comfortable in buying there. I never felt like just another sale throughout the entire experience. Bryan... poor guy. He had the pleasure of teaching me how to use my car. Surprisingly I retained more than I expected since he never seemed to be talking over my head with what does what. I had never owned a vehicle with as many bells and whistles as this... okay I never had any bells and whistles. Bryan patiently explained everything that the car did and never made me feel as if I should already know half of it. Thank you Bryan, you were truly helpful. Mark Suttles came out before I left in my new vehicle, welcoming me into the Subaru family and congratulating me on my new purchase. He really made me feel like a family, to which was an amazing experience. Thank you again to everyone there at the Subaru family. You have no idea how relaxing you made the car buying experience. I'd recommend everyone to try you all out, since this was the best I've ever seen. More

"Bouvier made the car buying experience unique" Buying a car can be stressful but at the Subaru Superstore in Chandler, the experience was pleasant and speedy. Our sales specialist "Bouvier Brandon" Buying a car can be stressful but at the Subaru Superstore in Chandler, the experience was pleasant and speedy. Our sales specialist "Bouvier Brandon" was patient, very professional and his responses to questions via email and phone calls were on the same day. I didn't have to wait 24 to 28 hours or chase anyone for information. Once the decision was made on the vehicle, Bouvier set up an appointment to complete the transaction. Also, the delivery coordinator "Bryan Marz" took the time to show me all parts of the vehicle and even program my phone. The whole process took less than two hours and I was able to drive away with the vehicle I wanted. More