Subaru Superstore

Very helpful and professional I bought a 2015 Subaru Impreza, the salesperson was Ron Lundberg, who was helpful, professional and personable. Everyone I dealt with made it all I bought a 2015 Subaru Impreza, the salesperson was Ron Lundberg, who was helpful, professional and personable. Everyone I dealt with made it all so easy. I asked for an extended test drive so to check how the car handled on the roads I drive everyday, not just the roads near the dealership, and it was no problem to arrange. I have been looking for a car for several months, been to dealerships for many other car brands, and decided on Subaru because the car offered the visibility I wanted, and its reputation for reliability and safety. Nancy, Gilbert AZ More

Fantastic Buying and Service Experience My experience researching and purchasing a new 2016 Forester at the Subaru Superstore in Gilbert whilst also having my 2009 Forester serviced was sati My experience researching and purchasing a new 2016 Forester at the Subaru Superstore in Gilbert whilst also having my 2009 Forester serviced was satisfying, straight forward, and positive. My purchase experience began approximately 3 weeks before the day we closed a deal when Bouvier Brandon generously helped my family and I select a new Subaru model to augment our current vehicle. He was very personable and knowledgeable about the product line, and he didn't encourage us to consider a new model that wouldn't fit our needs or our budget. Following that initial contact visit, Bouvier was courteous in following up to see how we were progressing with our decision and our readiness to proceed with an eventual purchase without being overbearing. Our experience during the day of our purchase was equally positive. Bouvier was attentive and accommodating. The negotiation process was also painless and without pressure. We quickly reached a deal that was right in line with my well researched target price and certainly in line with the best pricing noted on Consumer Reports and other online services. Financing was a mostly positive experience as well. There were the usual offers for extended warranties and other additive services, but Pierre Evans was professional and was good at explaining all of the details. Taking Delivery of the Vehicle was, hands down, the best experience I have had when purchasing a new car. The individual that worked with me was very thorough and patient in walking me through the basics of the infotainment system and the other features of the particular trim level I purchased. My service visit for my older Subaru was also very positive. I brought it in for a routine oil change and tire rotation, but the service team also helped to diagnose a problem with the TCS system that cropped up - highlighting the least expensive way to resolve the problem. All told, I am a very satisfied customer and I will not hesitate to purchase my next Subaru from this dealer in the future. Constructive feedback: If there is one particular area that comes to mind as not being 100% satisfactory both in my mind and with the benefit of hindsight, it has to be two items tied to the Financing phase of the sale. 1.) I had asked for Desert Schools financing, mainly to help compare the rates based on term and to weigh the convenience factor of using my local bank vs. Chase through Subaru Finance. However, that wasn't an option that the Finance team was ready to provide despite my request. 2.) The extended warranty options presented did not include the Classic option. Only Gold Plus and several higher tiers not officially advertised by Subaru. I was confident in my selection of the gold plus warranty, but the pricing was not in line with the established norm from other Subaru dealers and Subaru direct. It still carried an unexplained surcharge that I would still like to have explained in detail. More

Amazing experience I came in just to test drive a few Subaru's and see if I like them. I ended up buying a slightly used 2015 crosstrek. Daniel Falls was my sales man an I came in just to test drive a few Subaru's and see if I like them. I ended up buying a slightly used 2015 crosstrek. Daniel Falls was my sales man and he was the perfect guy for the job. Super sweet, funny and personable. Made the shopping process fun, which it should be! Kim Neal was my financial gal and she is amazing as well. They both took the time to explain everything in detail and answered all my questions with confidence. I had a great experience and I am excited to join the Subaru family! More

Very Happy Customer From the moment I walked into the show room I was treated with respect & that is rare these days. Everyone I interacted with was very friendly & help From the moment I walked into the show room I was treated with respect & that is rare these days. Everyone I interacted with was very friendly & helpful. I NEVER felt preasured to make a decision. More

Fast and Painless I general hate the long, drawn out process of buying a car. This was not the case at Subaru Superstore. I did my research, told them what I wanted, an I general hate the long, drawn out process of buying a car. This was not the case at Subaru Superstore. I did my research, told them what I wanted, and they made it happen within $200 of my expectations. Pretty awesome. Seton was extremely knowledgeable about the WRX and was patient while I tested out a couple different models and asked questions. By the time we got to signing the paperwork, it was past closing time and everyone still managed to be friendly. Pierre whipped through the signings like a man with a plan. Big thumbs up! More

Exceptional buying experience I had been doing internet research and wanted to simply stop by and look at some vehicles. Daniel Falls went out of his way to help me look at vehicle I had been doing internet research and wanted to simply stop by and look at some vehicles. Daniel Falls went out of his way to help me look at vehicles and offered a test drive. He found exactly what I was looking for (not a common request) and was patient and knowledgeable about my about other questions regarding additional options. He explained the Subaru accessory option list extremely well (a fantastic idea, much better than "package bloat" from other manufacturers) and I was able to close and drive off in just a few hours. Highly recommended, will not be my last purchase from this dealer! More

2016 Subaru Outback Purchase We purchased a Subaru Outback from this dealer and were very pleased with the buying experience. Our salesperson was Daniel Falls. Daniel was very k We purchased a Subaru Outback from this dealer and were very pleased with the buying experience. Our salesperson was Daniel Falls. Daniel was very knowledgeable, friendly, and easy to work with. We had intended to buy a Forester, but after determining some of the features we wanted were not available on that model, Daniel led us to the Outback. More

The best car buying experience I have ever had! I am very happy with my experience with Subaru Superstore. My salesperson was Seton Faircloth. He was very knowledgeable about the vehicles and ex I am very happy with my experience with Subaru Superstore. My salesperson was Seton Faircloth. He was very knowledgeable about the vehicles and explained the features. His enthusiasm about Subaru was evident. I did not feel pressured to purchase. Once I decided on a vehicle, the processing with Pierre Evans in finance went smoothly and I was out the door in a very reasonable amount of time (not feeling stressed and exhausted as I have at other dealerships.) Seton and Pierre were both really great to work with. This was truly the best experience I have ever had buying a vehicle. I bought a pre-owned certified Forester with only 4000 miles on it. It is in perfect condition and I love all the features and how it drives! More

Thank you Seton! I wanted to thank Seton at Subaru Superstore for his help as I was investigating purchasing a BRZ. I ended up not being able to move forward, but he I wanted to thank Seton at Subaru Superstore for his help as I was investigating purchasing a BRZ. I ended up not being able to move forward, but he was incredibly helpful, encouraging and really knew his products. Thank you!!! More

Fantastic Cat Buying Experience!!! The best car buying experience ever! We were never pushed or forced into anything, never felt like the salesmen was begging for the sale, we're able t The best car buying experience ever! We were never pushed or forced into anything, never felt like the salesmen was begging for the sale, we're able to walk away if we wanted without being held or peer pressured but getting a great deal like ours we had to buy. Friendly service from everyone, comfortable and inviting showroom, and not to mention very hospitable. I liked that I told them what I wanted and thats what I received. More